This was a girly weekend, our only intention was to relax, eat lots and let the cares of everyday life fade away!!
The Hotel: It was a beautiful building, which was decorated to a high standard, very clean and in a perfect location.
The Room: We had a Deluxe Twin which was very modern and beautifully decorated. It was very clean with bathrobe and slippers.
The Spa: We were disappointed to find they were fully book, so really we lost out on the Spa part of the weekend. The leisure facilities were very good.
The Food: I had a 3 course breakfast (yum yum) on the first morning, very nice too. The breakfast ranged from croissants to cereal, meats and cheeses to a full English.
My only negatives for the hotel were the staff, some were pleasant enough but we did come across a few who acted like they didn't want to be there. In particular the receptionist who didn't do a good job of greeting us when we checked in...more of a formal exchange, not a good first impression. Secondly when calling down to reception for request, these were never addressed. Lastly on our first night we got woken up at 12am to the sound of bottle bins being emptied, this was done a few times!!! Surely a 4 star hotel's reputation is not being ruined by the staff being inconsiderate at night.
Overall a fantastic break, great food but the hotel need to invest in staff training in customer service.
- Official Description (provided by the hotel):
- The 16th Century, four-star Billesley Manor Hotel has 72 bedrooms and sits in 11 acres of beautiful countryside just outside the medieval town of Stratford-Upon-Avon. Visit the Royal Shakespeare Theatre, discover the myths and magic of Warwick Castle, then enjoy a quiet moment in the hotel’s library, where legend claims that Shakespeare penned As You Like It.A beautiful country retreat with a Health & Leisure Club that features an indoor pool and outdoor tennis court. The hotel also has a listed 100-year-old topiary garden and fountain. The 2 AA Rosette Stuart Restaurant serves modern British food made from seasonal, local produce. ... more less
- Reservation Options:
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- Also Known As:
- Barcelo Stratford Upon Avon
- Stratford Upon Avon Barcelo