A stunning location with Stratford Upon Avon and the Cotswolds within easy reach. The hotel was almost like something from a Dickens novel, lots of wood panelling and cosy log fires. The restaurant was lovely and the food was excellent. We had a premium room which was spacious and the most enormous bed I have ever seen. Would have happily given a rating of '5' but for a couple of very minor issues. But sometimes the little things do matter and can ultimately be what makes a great stay even greater. On settling in to our room, we realised the TV was not working properly, the picture on all the channels was scrambled. We politely notified reception and they said they would send someone up. The person that came fiddled with the arial and sorted the problem in seconds. There was a definite air of authority and we felt like we had wasted his time. How difficult would it have been for him to say "all fixed, call us if it happens again" or "is everything else ok with your room", or even "have a nice stay with us". All the staff from then on seemed very polite and helpful. However, when we checked out, we stood waiting for approx. 10 mins (not a problem) while the two receptionists dealt with other customers. While we waited, another person checked out and paid their rather large bar tariff. They were asked if everything was Ok with their stay. When she got to us, we had no huge bar tariff to pay (we paid as we went along) and again we felt almost like second class citizens. We weren't expecting her to say "sorry for the wait" (though it would have been nice) but we were were expecting her to ask if we'd had a nice stay (which we had) but she didn't. We had read there was a little 11th century church somewhere near and we asked her where it was as we wanted to go and have a look before we drove off. She gave us directions. When we got there it was locked. There was a note on the door saying "If locked, key at the hotel reception desk". She could have told us that. We didn't bother going back, we just drove off. Overall, a lovely stay, but sometimes the little things mean a lot.
- Official Description (provided by the hotel):
- The 16th Century, four-star Billesley Manor Hotel has 72 bedrooms and sits in 11 acres of beautiful countryside just outside the medieval town of Stratford-Upon-Avon. Visit the Royal Shakespeare Theatre, discover the myths and magic of Warwick Castle, then enjoy a quiet moment in the hotel’s library, where legend claims that Shakespeare penned As You Like It.A beautiful country retreat with a Health & Leisure Club that features an indoor pool and outdoor tennis court. The hotel also has a listed 100-year-old topiary garden and fountain. The 2 AA Rosette Stuart Restaurant serves modern British food made from seasonal, local produce. ... more less
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- Also Known As:
- Barcelo Stratford Upon Avon
- Stratford Upon Avon Barcelo