We booked Sunday lunch as it was my Mothers birthday, as it was a beautiful day on the Saturday we decided to pay a visit for afternoon tea as a treat. It was quite busy and we stood at the bar area for sometime being passed the whole time by the 2 staff who were serving, at no point did either of them just say ' please take a seat and we'll be with you shortly to take your order' so we finally asked them if thats what we should do! There was no availiable seating in the bar area so we asked if we could sit in the room at the back of the bar which was empty....they said that was fine but we did then sit there being forgotten whilst people who had come in after us were being served in the bar area where seating had just become availiable, so we had to go and ask for them to take our order. The young man who served us was very polite and helpful, £15 each though really isn't very good value for the selection of cakes we were served (a very thin slice of lemon tart, scone, chocolate brownie & an almond sponge type cake) when we arrived there were lots of afternoon teas being served and the cakes looked lovely so when this selection was served we were disappointed, it was almost as if they'd run short so we got the reserve cakes! We also had 4 finger sandwiches which were nice but again a little boring and run of the mill (egg, cucumber, salmon & ham) the amount was good just quite uninspiring and definitely not somewhere we'd recommend to anyone. When we arrived on the Sunday for lunch we found our way back to the bar area and sat down, thats when we noticed the arms of all the chairs we were sat on were extremly grubby, which we were all quite shocked about for a 4 star hotel! We were greeted very badly by an middle aged man who simply said....'err your name?!'. We were all a little taken aback and so he said again 'your name...do you have a booking?!' we told him and hoped he would warm up a bit, he didn't! He then walked off & came back with some menus....huffing & puffing as he handed them to us as some of the menu folders were empty of the actual menu..This was making us all feel very uncomfortable and we only hoped that he wouldn't be serving us and that the food would be worth putting us through this experience! Two very polite French girls took our orders and showed us to our table, they also served our meals to us so that was lovely. Drink orders very slow to arrive but the meal itself was lovely although we felt £25 ahead was a little overpriced (probably down to the very unwelcome start) but we were happy to pay for the food we'd had. We were a family group of 7 and other than a table of 2 we were the only people in the restaurant, we now know why?! This is not a place we would revisit for any occasion and that's mainly down to the poor upkeep of the furnishings and the lack of welcome on both visits!
- Official Description (provided by the hotel):
- The 16th Century, four-star Billesley Manor Hotel has 72 bedrooms and sits in 11 acres of beautiful countryside just outside the medieval town of Stratford-Upon-Avon. Visit the Royal Shakespeare Theatre, discover the myths and magic of Warwick Castle, then enjoy a quiet moment in the hotel’s library, where legend claims that Shakespeare penned As You Like It.A beautiful country retreat with a Health & Leisure Club that features an indoor pool and outdoor tennis court. The hotel also has a listed 100-year-old topiary garden and fountain. The 2 AA Rosette Stuart Restaurant serves modern British food made from seasonal, local produce. ... more less
- Reservation Options:
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- Also Known As:
- Barcelo Stratford Upon Avon
- Stratford Upon Avon Barcelo