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“I expected a lot better. ”

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Billesley Manor Hotel
Nantwich, United Kingdom
Level 3 Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“I expected a lot better. ”
Reviewed 27 July 2014 via mobile

Whilst this wasn't the worst hotel I have ever stayed in... It was a long long way from being the best.
You cannot deny that the setting of the hotel is beautiful, and as you drive up to the front doors, you could quite happily imagine yourself to be in a period drama.
However... When you open your car door... That's where the romance stops.
The smell of sewage is quite prominent in many of the outside areas, despite the place being immaculate.
When we got to our room (the staff we met incidentally were all polite and friendly)... We felt we were staying in a rather second rate Premier Inn. The furnishing was low grade and the whole room was very bland. Certainly not the standard you would expect with a fantastic building such as this.
We were lucky enough to be in Stratford on one of the hottest days of the summer.... Unless of course you were staying in a room with no air conditioning like we were.

Food was average...It was nice enough for dinner but certainly not a destination venue for food. Breakfast was a limited re-heated buffet and on the first morning when my wife had to dine alone (I was working locally) she had to wait 10-15 minutes before she was even asked what she would like to drink.

Overall... Not impressed and clearly doesn't meet the expectations promised on the website

Stayed July 2014
Helpful?
3 Thank ProductionSimon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason M, General Manager at Billesley Manor Hotel, responded to this review, 6 August 2014
Thank you for your review following your recent stay. I am very sorry that we were not given to opportunity to discuss your stay with you in person whilst at the hotel, as we may have been able to offer a resolution. We certainly aim for all our guest to enjoy their stay. Due to the age of the building we do have many rooms which are furnished and decorate in different styles, some modern and contemporary and other which are very traditional, we do aim to have picture as a representation available.

Kind regards

Jason
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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birmingham
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 July 2014

Attended a wedding reception with our 10 month old son. There was no changing facilities for him and no where to warm a bottle up. Was a beautiful setting but not very good facilities for young children so would advise not coming if you have them! Disappointed

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank justmesaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason M, General Manager at Billesley Manor Hotel, responded to this review, 6 August 2014
I am sorry that you were unable to locate the baby changing facilities at the hotel. We do have these and they are located within the leisure facility changing rooms as there is more space in this area.

We would certainly have advised of this and shown you where they were. Once again sorry for any inconvenience.

Kind regards

Jason
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Warrington, United Kingdom
Level 3 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 23 July 2014

We have recently stayed at this hotel for 2 nights B & B. We were impressed with the setting of this hotel, lovely grounds, quiet surroundings. The room was clean and decorated with the character of the hotel in mind. We were not impressed with the breakfast choice especially as the hotel was rated 4*, there was only cereals and cooked breakfast and toast, first morning and I would have expected some fruit. The second morning there were some tinned peaches, dish of plain yoghurt and a little melon for the fruit selection., cereals, bacon, eggs etc., but still not what you would expect for a 4* hotel. We did not check out the evening menu due to the service at breakfast, but there are plenty of reasonable priced restaurants in Stratford. The bar prices were expensive but probably what you would expect for a hotel.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Kath14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason M, General Manager at Billesley Manor Hotel, responded to this review, 26 July 2014
Thank you for your recent review following your stay at Billesley Manor. I am pleased that you found our grounds and setting to be impressive. I am sorry that on this occasion you experienced disappointment with our breakfast service.

I do hope that you will return to us again in the future next time you are in the area.

Kind regards

Jason
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Biddenden, Kent
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 July 2014 via mobile

We had a one night stay at this hotel (business and pleasure) and whilst it is in a lovely setting with pretty grounds, we wouldn't go back. The property itself is great with some wonderful, old, oak panelled rooms but the service really let's it down. We were in a standard room in the barn which was fine apart from the low window which you could only see out of if you knelt down or bent over! Made the room quite dark and airless.
The dinner service was where the problems started. The waiter took our order fairly promptly as we had been looking at the menus whilst we had a drink in the garden. When we ordered, we asked to see a wine list. Eventually, after quite some time, we had to ask another waiter. Our starter came before the waiter brought our wine and we had to ask again. We had finished our starters before he brought two bottles of the wrong wine and said that one was the one we had ordered. My husband realised it wasn't and also saw it was double the price! When the waiter eventually came back again he said they didn't have the one we ordered so we had to choose another. This eventually arrived with our main course. Not good!
The food, apart from dessert, was not great. I had chicken liver mousse which I am not convinced was made with chicken livers! They are a favourite of mine but it did not taste like any chicken liver mousse or pate I had tasted before. My salmon was apparently pan seared but it had no colour so I don't think it had been in a pan. It was also far from seared - overcooked would have been a more accurate description. The tiny blob of advertised carrot puree was nice but could have been a bit more of it! The sauce vierge seemed to consist mainly of chopped up olives - presumably they had run out of capers! My husband sent his grey, tough duck with flabby skin back and to be fair, it did come back crispy as promised but the dry slab of potato still did not resemble dauphinoise and were probably boulangère, made quite a long time beforehand. The saving grace of the meal was the dessert. I had the lemon posset which was delicious!
Breakfast was OK. A good selection at the buffet but the full English was disappointing. The poached eggs were on the uncooked side of soft and one missing most of it's white. The mushrooms looked as if they had been fished out of a holding pot of hot water so were rather grey and tasteless. The pot of tea did not have any bags in it so we assumed it had been filled from an urn and it certainly tasted as if it had been stewing for a while. It was brought without milk so we had to ask for some.
It was such a shame because physically, this hotel has everything going for it. Unfortunately, it was let down by the general disorganisation and bad service. The staff were pleasant enough but I would query the quality and level of training. When my husband conveyed our feelings and relayed our experience on checking out, they did take the cost of the wine and drinks off the bill. A nice gesture but actually we would have rather had the lovely night away we had hoped for. There seems to be a lot of cost cutting at this hotel which is unfortunately having a detrimental effect on the service.

Stayed July 2014, travelled as a couple
Helpful?
5 Thank JulesLath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason M, General Manager at Billesley Manor Hotel, responded to this review, 26 July 2014
Thank you for taking the time to write your review detailing your dining experience and am sorry that on this occasion it did not meet your expectations. We certainly share your comments with the team and will aim to ensure improvements.

Kind regards

Jason
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff
Level 5 Contributor
66 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 20 July 2014

Very lovely grounds and excellent photo opportunities for 'Ye Olde England' :) Great parking.
The inside is very 'old school' - and not in a particularly good way. However, lots of character.
Staff very helpful but some things you'd expect just weren't available, eg ice in the bar!
Bedrooms were ok, no complaints. Had a great treatment at the spa, and a lovely cream tea on the Sunday afternoon - delicious.
The evening meal was ok but again some things weren't there, eg some wines off the wine list. However the staff being so helpful made up for any of the little irritations.
We took the key and went over to the little church on the grounds which was fantastic! A little treasure which I'm sure could be used to their advantage if the grounds were kept up.

  • Stayed April 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Tiffany5431
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason M, General Manager at Billesley Manor Hotel, responded to this review, 26 July 2014
Thank you for your post detailing the points which stood out from your recent visit. I am very pleased that you found the Billesley team so helpful and friendly.

I do hope you will return again in the future.

Kind regards

Jason
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Royal Tunbridge Wells, United Kingdom
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 July 2014

We had a last minute mini honeymoon here which was just perfect. In an attractive setting, nice room, comfortable bed, lovely waiters made us feel very welcome. Ideal for some r&r.
It wasn't noisy, even the evening bash that was there on Friday finished early which was fine.
Restaurant could have been more organised, but waiters made up for it, helpful, friendly, courteous.
Food was very good in the restaurant.
Spa lovely, great swimming pool. Book in advance if you want a treatment, we only just managed to get one each.

The downs:
The hotel didn't inform us of a wedding planned at any point during the stay, and getting to our room was directly through where the event was, but waiter assisted us in finding another route.

Brochure said there would be gowns in our room and could be purchased, but there weren't any, it did cross our minds that we may get charged if they weren't in our room when leaving, but so far so good!

Room Tip: Book you spa treatment when booking your room. During summer - Non smokers would prefer a room wit...
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Heather0007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason M, General Manager at Billesley Manor Hotel, responded to this review, 26 July 2014
Thank you for your review of your mini honeymoon at Billesley Manor. I am very pleased that you had such a lovely stay and had some good rest and relaxation.

The spa does become busy at the weekends and is vital to book in advance to avoid disappointment, thank you for your room tip.

Kind regards

Jason
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kettering, United Kingdom
Level 3 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 18 July 2014 via mobile

This hotel is set in a wonderful location only a few minutes from countryside walks and the town of Stratford Upon Avon. We had previously looked at this venue for our wedding but decided against it due to distance to travel, so when we seen a offer on Amazon for a one night stay bed and breakfast with a 3 course meal and bottle of wine we jumped at the chance to book, as we were disappointed about not having it as our wedding venue.
After the stay we have both come away feeling glad we didn't book the venue but never the less satisfied with the package...although there is alot or room for improvement.
Greeting was ok. The lady on reception was pleasant and asked in a way she has probably done so a million times if we needed any help and to enjoy our stay. We were on the top floor in the main hotel and the trek up the narrow corridors and stairs was a struggle with our luggage (as far as we could tell there was no lift) we were offered help but as we are both young and fit we didn't feel the need to bother them. Lets just say my fiancé didn't feel so fit after tackling all the stairs! The trip up to the room gave us the opportunity to look around, the carpets were terrible! Stapled togther and ripped. Being an older building does not mean carpets can't be replaced.
Our room was nice, although no dressing gown as mentioned in premium rooms,which ours was.
Dinner was lovely and well presented. The waiters were very attentive and pleasant, could not fault them. Except one female who I presumed worked in the bar. She greated us for dinner in a dull tone of 'can I help' and then pointed to a table saying 'this is your table'. This would be the only negative about dinner.
Breakfast... Disaster! No organisation, no plates, cups, butter or bread when we arrived. Tables were still dirty and we were not offered any tea or coffee, although when the gentleman besides us complained that the milk was sour it somewhat put us off! I think the mess of the breakfast service was no fault of the waiters...perhaps more staff needed!! One waiter even apologised for the breakfast service...managment- You need more staff!
One final point - Do not order a packed lunch. We did as we were going walking for the day and didn't want to waste time going to the shops. At £8 EACH you would expect a substantial meal...instead we had a squashed ham sandwich, battered pear,orange, two tiny peices of cake (one of which was left over sticky toffee pudding from the night before ) and a bottle of sparking water. We were not given any choice to our preferences.
Overall, If you can get a good deal the hotel isn't too bad. Management just need to invest in some new carpets and more staff. It's the little details that make a stay better. In this case the staff (waiters and the reception lady on day of departure ) made the stay better.

Stayed July 2014, travelled as a couple
Helpful?
6 Thank Laura2609
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason M, General Manager at Billesley Manor Hotel, responded to this review, 26 July 2014
Thank you for posting your detailed review following your stay. I am sorry that there were aspects of your stay which you felt needed improvement, but that you found the team to be pleasant and helpful and helped to make your stay.

Kind regards

Jason
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Billesley Manor Hotel

Property: Billesley Manor Hotel
Address: Billesley | Near Alcester, Stratford-upon-Avon B49 6NF, England
Region: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Stratford-upon-Avon
#9 Luxury Hotel in Stratford-upon-Avon
Price Range (Based on Average Rates): £
Hotel Class:4 star — Billesley Manor Hotel 4*
Number of rooms: 72
Official Description (provided by the hotel):
The 16th Century, four-star Billesley Manor Hotel has 72 bedrooms and sits in 11 acres of beautiful countryside just outside the medieval town of Stratford-Upon-Avon. Visit the Royal Shakespeare Theatre, discover the myths and magic of Warwick Castle, then enjoy a quiet moment in the hotel’s library, where legend claims that Shakespeare penned As You Like It.A beautiful country retreat with a Health & Leisure Club that features an indoor pool and outdoor tennis court. The hotel also has a listed 100-year-old topiary garden and fountain. The 2 AA Rosette Stuart Restaurant serves modern British food made from seasonal, local produce. ... more   less 
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Also Known As:
Barcelo Stratford Upon Avon
Stratford Upon Avon Barcelo

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