First impression was good due to the beautiful building but there it ended. We were directed by the receptionist to a room in the main building which didn't exist - she incorrectly directed us. We were supposed to have a premium room - the bathroom tap dripped causing the water to run off the glass bowel sink on to the floor. The carpets were stained and the furniture shabby. The pipes woke me up during the night. When it came to completing the satisfaction questionnaire there was no pen to be found. Breakfast was a shambles - agency staff with little training or so I was told when I cmplained to the supervisor. I cannot believe American visitors in particulare would be prepared to accept such an inferior experince for what is supposed to be a premium hotel. Hw embarrasing for us Brits. This break didn't cost anything as we paid with Tesco vouchers - buit what a waste of vouchers!
- Official Description (provided by the hotel):
- The 16th Century, four-star Billesley Manor Hotel has 72 bedrooms and sits in 11 acres of beautiful countryside just outside the medieval town of Stratford-Upon-Avon. Visit the Royal Shakespeare Theatre, discover the myths and magic of Warwick Castle, then enjoy a quiet moment in the hotel’s library, where legend claims that Shakespeare penned As You Like It.A beautiful country retreat with a Health & Leisure Club that features an indoor pool and outdoor tennis court. The hotel also has a listed 100-year-old topiary garden and fountain. The 2 AA Rosette Stuart Restaurant serves modern British food made from seasonal, local produce. ... more less
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- Also Known As:
- Barcelo Stratford Upon Avon
- Stratford Upon Avon Barcelo