This Hotel/Pub has had a complete refurbishment and is clean throughout. In the bar itself there is a good atmosphere.
The room we were allocated was incredibly small (room 303), we also specifically asked for quiet. We were told that we would be found another room, which did not happen based on the excuse that the hotel/pub was fully booked (this was not strictly true as everyone had not yet checked in). We decided the next morning that we were going to move out of the hotel, nothing had been done to find an alternative room for us and there was an incredible noise from outside our room from 06.00 onwards (bin men collecting daily from the Cinema & restaurant adjacent) the room as discussed was also far too small. Over breakfast we decided to give it another chance as we had a busy day ahead and did not want to ruin our stay further by looking for another hotel and checking out & in etc, We had also been promised by the manager of the White Swan that he would look for an alternative room for that evening - obviously this did not happen.
When we arrived back on the second night the staff were different and we decided to give it another night - "Big Mistake". The room was noisier than the night before as it was now Friday and the room has about as much noise insulation as a thin tent. What fun - the bin men returned again at 06.00 the next morning, which was nice for us. This is obviously a known daily routine. This is a big problem for me, we specifically asked for a quiet room when we checked in and the staff would have been well aware of how noisy this room is.
I am not a person that normally writes these sort of things but I am also not the sort of person that feels "oh that will be okay - when it isn't"! Our room was referred to as a boutique room (another terminology for incredibly small & noisy room - obviously) I would not personally call it Boutique, but more Boot...a Boot Room, would suit the limited area and location of the room and its possible use much better. One other thing, the shower was very weak, a bit like standing under a Robin having a pee - no power shower in this boutique room
This is a big shame as it has altered what was to be a special couple of days away for us.
We were not told the truth about the room or the obvious availability to be able to change it.
We wont be staying here again or recommending it, as the management did nothing to correct the situation - further to this, I would think twice before checking into any other Fuller owned hotel/pub. They have spent money on this place but are not honest about the rooms - its a big shame.
- Official Description (provided by the hotel):
- Our hotel offers luxury accommodation in Stratford-upon-Avon, while crucially maintaining the charm, character and period features of the original building.The White Swan dates back to 1450, making it one of the oldest pubs in Stratford – and the front of the hotel is a cosy, traditional pub, continuing to serve outstanding cask ales and the best pub food in town.Our 41 four star guestrooms, marry traditional, original features with modern conveniences like iPod docks, flatscreen TVs and ensuite bathrooms.One thing not to miss on your visit to this historic Straford-upon-Avon pub is the antique wall painting in one of our front rooms. Commissioned by William Perrott, who owned the building in 1560, the special painting depicts the story of Tobias and the Angel - a subject doubly appropriate for a tavern of that time. ... more less
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- Also Known As:
- The White Swan Hotel Stratford-Upon-Avon
- White Swan Stratford Upon Avon