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“In centre of town but...a very small noisy room”

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The White Swan Hotel
Certificate of Excellence
Reviewed 3 November 2012

This Hotel/Pub has had a complete refurbishment and is clean throughout. In the bar itself there is a good atmosphere.

The room we were allocated was incredibly small (room 303), we also specifically asked for quiet. We were told that we would be found another room, which did not happen based on the excuse that the hotel/pub was fully booked (this was not strictly true as everyone had not yet checked in). We decided the next morning that we were going to move out of the hotel, nothing had been done to find an alternative room for us and there was an incredible noise from outside our room from 06.00 onwards (bin men collecting daily from the Cinema & restaurant adjacent) the room as discussed was also far too small. Over breakfast we decided to give it another chance as we had a busy day ahead and did not want to ruin our stay further by looking for another hotel and checking out & in etc, We had also been promised by the manager of the White Swan that he would look for an alternative room for that evening - obviously this did not happen.
When we arrived back on the second night the staff were different and we decided to give it another night - "Big Mistake". The room was noisier than the night before as it was now Friday and the room has about as much noise insulation as a thin tent. What fun - the bin men returned again at 06.00 the next morning, which was nice for us. This is obviously a known daily routine. This is a big problem for me, we specifically asked for a quiet room when we checked in and the staff would have been well aware of how noisy this room is.
I am not a person that normally writes these sort of things but I am also not the sort of person that feels "oh that will be okay - when it isn't"! Our room was referred to as a boutique room (another terminology for incredibly small & noisy room - obviously) I would not personally call it Boutique, but more Boot...a Boot Room, would suit the limited area and location of the room and its possible use much better. One other thing, the shower was very weak, a bit like standing under a Robin having a pee - no power shower in this boutique room
This is a big shame as it has altered what was to be a special couple of days away for us.
We were not told the truth about the room or the obvious availability to be able to change it.
We wont be staying here again or recommending it, as the management did nothing to correct the situation - further to this, I would think twice before checking into any other Fuller owned hotel/pub. They have spent money on this place but are not honest about the rooms - its a big shame.
Mr Smith

Room Tip: Don't fall for the "these are Boutique rooms" excuse, if you want a normal room with l...
  • Stayed: October 2012, travelled as a couple
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Thank Stephen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,635 - 1,641 of 1,776 reviews

Reviewed 2 November 2012

Great first impressions- a beautiful building in the heart of Stratford-Upon-Avon, with all the charm and tradition of the inn yet stylishly modernised. The staff were really helpful and friendly, especially the waitresses at breakfast and dinner. By day you can sit by a log burning fire in the pub, great for rainy days. Food was fantastic, lots of choice, something for everyone. Rooms were clean and stylishly furnished with a few charming references to Shakespeare's work. Awesome walk in shower. The only tiny criticism is the room was a little cold- didn't seem to be a radiator in the room and the air con was on the blink (sorry!!) I'd definitely recommed this place.

Room Tip: Request a walk in shower or bath via email
  • Stayed: October 2012, travelled as a couple
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Thank 1_ilovetrips_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2012 via mobile

We stayed at the White Swan during half term week.
First of all the positives (there are a lot!).
Because it was a mid-week break it was substantially cheaper that the usual weekend price.
The room itself was beautiful (room 304). It was huge, lots of storage and the bathroom was stunning. Fantastic pressure in the shower too. In-room facilities were good: kettle, mini-fridge with a little bottle of fresh milk for tea and coffee, hair dryer, free miniature toiletries (apparently they smelled standard, but still a nice touch!).
Lovely welcome pack - this could have done with controls for the media system (we couldn't work it for the life of us - and we are good with tech!) and also controls for the air con/heating.
The complimentary breakfast was delicious. Cooked breakfast - variety of dishes from full English to eggs benedict to eggs royal! All tasty! And also a buffet and cereals etc. We also ate there one of the evenings and the food was excellent then. The desserts were gorgeous - especially the chocolate pot!
The decor in both the front bar and the hotel is all done to a high spec and is very nice and had a great atmosphere. Waitress and bar staff service was excellent - they ordered us a taxi and made sure we had eaten with good time to make it to our play!
Location is good - at the edge of the town centre so a little more peaceful than if it were in the middle of town but still walking distance to everything.

Only a couple of negatives:
Parking was a faff and they should perhaps include a map to get to it with the booking info. For us it wasn't a problem but older people might struggle.
We had booked a double room but our room was twin when we entered. They quickly came to put the bed together, however when the booking info makes it clear that its a double I think this is quite a basic thing to get wrong.
The bar was quite pricey, especially long drinks.

All in all we had a lovely time and would definitely recommend this hotel especially to couples.

  • Stayed: October 2012
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Thank Hellsbells1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2012

Location is perfect for city exploration, we stayed for 2 nights. Loved the attention to details in room set up. We had breakfast as well as dinner in the restaurant - both were great. Excellent food and generous servings. Highly recommend to stay here.

  • Stayed: October 2012, travelled as a couple
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1  Thank 423Rita77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2012

A couple relatives of mine stayed here a few years ago and really loved it. But, since then, the hotel underwent a massive renovation. It’s a perfect place to stay in the best location in town. We were able to walk anywhere easily. The pub in the hotel has delicious food and a great breakfast; and a wonderful fish and chips. The bathroom had little space for toiletries, which was problematic, but other than that, the bed was comfy, and the windows opened to let in fresh air while sleeping. We were on the second floor, so it was easy to get in/out of the hotel, but the elevator is slow, so you might want to request a lower-floor room. Foodie tip: nearby Hussein's is one of the BEST Indian restaurants I've ever eaten in. Divine.

  • Stayed: September 2012, travelled as a couple
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Thank Writer/Director
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2012

Just returned home after spending the weekend here. We'd never been to Stratford upon Avon before and wanted somewhere centrally based.
From the moment we set foot inside the hotel, we knew we'd made the right choice. It had oldey-world charm but felt chic and modern too. Character features in the hotel had been retained, so that you were never in doubt of it's historic origins.
The pub grub was very good and special mention must be given to the amazing scones served with the cream teas! Breakfast was freshly cooked to order and served by friendly waiting-on staff. Our room was wonderful, lovely big bathroom and most importantly bed was very large and very comfortable!
The hotel is a perfect weekend-break choice where you could park the car on arrival and not need it again until you depart!
We will definitely return in fact, we wouldn't want to stay anywhere else!
I don't critique very often on TA but the comments posted by others played a large part in helping me choose this hotel, so i hope my comments help others too.

  • Stayed: October 2012
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Thank jodiesmiles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 October 2012

Stayed here recently as part of a large group on a business trip. Recently renovated to a very high standard in an old historic Stratford building it is a great place to stay. Nice bar on site and excellent if a tad fussy breakfast.

Stayed: September 2012, travelled on business
1  Thank Liampc67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The White Swan Hotel

Address: Rother Street, Stratford-upon-Avon CV37 6NH, England
Phone Number:
Region: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#2 Luxury Hotel in Stratford-upon-Avon
Price Range: £87 - £179 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The White Swan Hotel 4*
Number of rooms: 41
Official Description (provided by the hotel):
Our hotel offers luxury accommodation in Stratford-upon-Avon, while crucially maintaining the charm, character and period features of the original building.The White Swan dates back to 1450, making it one of the oldest pubs in Stratford – and the front of the hotel is a cosy, traditional pub, continuing to serve outstanding cask ales and the best pub food in town.Our 41 four star guestrooms, marry traditional, original features with modern conveniences like iPod docks, flatscreen TVs and ensuite bathrooms.One thing not to miss on your visit to this historic Straford-upon-Avon pub is the antique wall painting in one of our front rooms. Commissioned by William Perrott, who owned the building in 1560, the special painting depicts the story of Tobias and the Angel - a subject doubly appropriate for a tavern of that time. ... more   less 
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Also Known As:
The White Swan Hotel Stratford-Upon-Avon
White Swan Stratford Upon Avon

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