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“A fantastic stay at a fabulous hotel”

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The White Swan Hotel
Certificate of Excellence
England
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“A fantastic stay at a fabulous hotel”
Reviewed 5 November 2012

We stayed at The white swan in October 2012. The hotel was everything that we expected and more.... The staff were very friendly and the rooms were very comfortable. the history of the place draws you in and the building itself is stunning. the location is excellent for the town centre and restaurants, of which there are numerous for every taste. Even though there is no parking on site, there is a car park that you can use for £8 a night just round the corner. The only thing I would say is that although the food was lovely they didnt really cater for my husband who is gluten intolerant at breakfast with the hot food options, even though there was a good selection of buffet items. I cant comment on the evening menu as we ate out. I would definitely recommend this hotel and we will be returning.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chimaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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English first
Bristol, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 November 2012

After weeks of research we decided to stay here for a special weekend.....we now wish we stayed at home. We specifically paid a premium rate to stay in a grand room due to the fact their website clearly states all grand rooms benefit from a roll top bath and separate shower, our room had neither. We raised this as soon as we arrived and were told it was a grand room but the hotel was 'boutique' If you read the reviews below they are familiar with using this excuse. At no point did the staff apologise that were had been initially disappointed.

After dining the restaurant we returned to our room which was freezing. We again headed down to reception at 10.45 the night porter refused to give us the managers name, when he went to get him the manager on duty was unavailable, we requested again to speak with him and were told Liam had refused to speak with us. We waited for 2 hours in reception until Liam had no option but to deal with a customer complaint, After 2 hours we were given a heater. Not exactly the start to a relaxing weekend.

In the morning we requested to move rooms. Suddenly a room was now available and had been fully cleaned between us going to bed at 1.00 am and 10.30 the following morning, We moved rooms and have to say throughout our dealing with them the management were a patronising as they were inept.

We had become slightly concerned money had been taken out our account, on arrival we were specifically told our card needed to be swiped but no money would be taken and we would pay when we leave (as standard in our experience). The following morning our bank confirmed they had withdrawn over £200 from our account without our authorisation. We were shocked and returned to the reception for the third time in 12 hours to query it. The manager informed us the money had been put in a ''holding account'', we questioned this as the account had to be in someone name and it been taken from ours. After a somewhat heated discussion we were told the funds would be refunded that day and shouldn't have been taken out.

It is now 3 days later and the money is still not in our account, apparently it is in transit however The White Swan cannot give any details of when the money will be put back. A simple call to their bank could resolve this but they have not been prepared to do this.

The staff never apologised and were extremely patronizing, they just didn't care. From reading the other reviews some people appear to have a had a lovely stay. I would say this is because they were lucky enough to have no issues, the management cannot deal with any issue or complaint they are defensive and abrupt.

Stayed November 2012, travelled as a couple
Helpful?
5 Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wales
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 November 2012

The White Swan is an excellent base for touring Stratford. Price per head makes this more competitive than B&B accommodation and for that, guests gain the benefits of a modern and extensively refurbished period hotel.

Staff were friendly, attentive and helpful and breakfast was excellent. All in all, the hotel was the perfect base to explore the glories of Stratford.

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tonesterWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 November 2012

The hotel is lovely and has been well refurbished. The room was small but very well designed so everything is in there, even down to fresh milk in the fridge.

Unfortunately our room, 123, smelt of smoke and the windows had all been left open when we first got into it. The smoke came from outside into the room which was directly opposite reception and a smoking area. On going to tell reception, unfortunately the chap that was asked was extremely off and very patronising and was pretty much of the "what do you want me to do about it school" someone else came and asked what was going on, we were told that they were fully booked and could not therefore swap the rooms, and that they would send someone up, there was a distinct lack of apology and the initial chap was beyond patronising and when my partner walked away from reception she heard him say that "oh she was just having a moan was she"!! Most unfortunate to have been in her hearing. A chap then came up with an air freshener and helped close the windows which were quite tricky to close, he was apologetic and charming. We stayed as we were going to the theatre and needed to get dinner and not be late, when we came back the room did smell much better and was very good indeed. Lots of tea and coffee etc. The breakfast in the morning was absolutely lovely and the staff very good indeed.
This would have been a very good review but the front of house was very very disappointing and in the morning when checking out the same chap dealt with us and he made no reference or apology to the incident at all. We were disappointed and thought that this hotel deserved so much more than that level of service being offered by him

Room Tip: Dont go opposite the reception area where people are smoking outside
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  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nottinghamfoodlovers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aylesbury, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
Reviewed 3 November 2012

This Hotel/Pub has had a complete refurbishment and is clean throughout. In the bar itself there is a good atmosphere.

The room we were allocated was incredibly small (room 303), we also specifically asked for quiet. We were told that we would be found another room, which did not happen based on the excuse that the hotel/pub was fully booked (this was not strictly true as everyone had not yet checked in). We decided the next morning that we were going to move out of the hotel, nothing had been done to find an alternative room for us and there was an incredible noise from outside our room from 06.00 onwards (bin men collecting daily from the Cinema & restaurant adjacent) the room as discussed was also far too small. Over breakfast we decided to give it another chance as we had a busy day ahead and did not want to ruin our stay further by looking for another hotel and checking out & in etc, We had also been promised by the manager of the White Swan that he would look for an alternative room for that evening - obviously this did not happen.
When we arrived back on the second night the staff were different and we decided to give it another night - "Big Mistake". The room was noisier than the night before as it was now Friday and the room has about as much noise insulation as a thin tent. What fun - the bin men returned again at 06.00 the next morning, which was nice for us. This is obviously a known daily routine. This is a big problem for me, we specifically asked for a quiet room when we checked in and the staff would have been well aware of how noisy this room is.
I am not a person that normally writes these sort of things but I am also not the sort of person that feels "oh that will be okay - when it isn't"! Our room was referred to as a boutique room (another terminology for incredibly small & noisy room - obviously) I would not personally call it Boutique, but more Boot...a Boot Room, would suit the limited area and location of the room and its possible use much better. One other thing, the shower was very weak, a bit like standing under a Robin having a pee - no power shower in this boutique room
This is a big shame as it has altered what was to be a special couple of days away for us.
We were not told the truth about the room or the obvious availability to be able to change it.
We wont be staying here again or recommending it, as the management did nothing to correct the situation - further to this, I would think twice before checking into any other Fuller owned hotel/pub. They have spent money on this place but are not honest about the rooms - its a big shame.
Mr Smith

Room Tip: Don't fall for the "these are Boutique rooms" excuse, if you want a normal room with l...
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  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 November 2012

Great first impressions- a beautiful building in the heart of Stratford-Upon-Avon, with all the charm and tradition of the inn yet stylishly modernised. The staff were really helpful and friendly, especially the waitresses at breakfast and dinner. By day you can sit by a log burning fire in the pub, great for rainy days. Food was fantastic, lots of choice, something for everyone. Rooms were clean and stylishly furnished with a few charming references to Shakespeare's work. Awesome walk in shower. The only tiny criticism is the room was a little cold- didn't seem to be a radiator in the room and the air con was on the blink (sorry!!) I'd definitely recommed this place.

Room Tip: Request a walk in shower or bath via email
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  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1_ilovetrips_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 November 2012 via mobile

We stayed at the White Swan during half term week.
First of all the positives (there are a lot!).
Because it was a mid-week break it was substantially cheaper that the usual weekend price.
The room itself was beautiful (room 304). It was huge, lots of storage and the bathroom was stunning. Fantastic pressure in the shower too. In-room facilities were good: kettle, mini-fridge with a little bottle of fresh milk for tea and coffee, hair dryer, free miniature toiletries (apparently they smelled standard, but still a nice touch!).
Lovely welcome pack - this could have done with controls for the media system (we couldn't work it for the life of us - and we are good with tech!) and also controls for the air con/heating.
The complimentary breakfast was delicious. Cooked breakfast - variety of dishes from full English to eggs benedict to eggs royal! All tasty! And also a buffet and cereals etc. We also ate there one of the evenings and the food was excellent then. The desserts were gorgeous - especially the chocolate pot!
The decor in both the front bar and the hotel is all done to a high spec and is very nice and had a great atmosphere. Waitress and bar staff service was excellent - they ordered us a taxi and made sure we had eaten with good time to make it to our play!
Location is good - at the edge of the town centre so a little more peaceful than if it were in the middle of town but still walking distance to everything.

Only a couple of negatives:
Parking was a faff and they should perhaps include a map to get to it with the booking info. For us it wasn't a problem but older people might struggle.
We had booked a double room but our room was twin when we entered. They quickly came to put the bed together, however when the booking info makes it clear that its a double I think this is quite a basic thing to get wrong.
The bar was quite pricey, especially long drinks.

All in all we had a lovely time and would definitely recommend this hotel especially to couples.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hellsbells1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The White Swan Hotel

Property: The White Swan Hotel
Address: Rother Street, Stratford-upon-Avon CV37 6NH, England
Phone Number:
Region: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#3 Luxury Hotel in Stratford-upon-Avon
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The White Swan Hotel 4*
Number of rooms: 41
Official Description (provided by the hotel):
Our hotel offers luxury accommodation in Stratford-upon-Avon, while crucially maintaining the charm, character and period features of the original building.The White Swan dates back to 1450, making it one of the oldest pubs in Stratford – and the front of the hotel is a cosy, traditional pub, continuing to serve outstanding cask ales and the best pub food in town.Our 41 four star guestrooms, marry traditional, original features with modern conveniences like iPod docks, flatscreen TVs and ensuite bathrooms.One thing not to miss on your visit to this historic Straford-upon-Avon pub is the antique wall painting in one of our front rooms. Commissioned by William Perrott, who owned the building in 1560, the special painting depicts the story of Tobias and the Angel - a subject doubly appropriate for a tavern of that time. ... more   less 
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Also Known As:
The White Swan Hotel Stratford-Upon-Avon
White Swan Stratford Upon Avon

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