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“Enjoyable stay”

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Premier Inn Stratford Upon Avon Waterways Hotel
Certificate of Excellence
Reviewed 5 April 2013

Most enjoyable stay at waterways ideally situated for our needs very hard to fault the hotel
and ils ameniaties would definately stay here again The room itself was of a
very high standard of cleanliness the staff our always helpful and friendly in our experience
of staying at premier inn hotels the meals are excellent value for money

  • Stayed: March 2013, travelled with family
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1  Thank johnboy410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul L, Manager at Premier Inn Stratford Upon Avon Waterways Hotel, responded to this reviewResponded 8 April 2013

Thank you taking the time to review our hotel. I was pleased to hear that we met your needs and expectations in all areas from the cleanliness of the hotel to your experience in our Thyme restaurant. I was also happy to read that you found our staff approachable and freindly and I will pass on your kind words to our team here at Premier Inn Stratford Upon Avon Waterways. We will hopefully see you again in the near future.

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Reviews (2,529)
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2,104 - 2,110 of 2,529 reviews

Reviewed 4 April 2013

The Premier Inn at The Waterways in Stratford Upon Avon was a pleasure to stay in, but the picture that is in the advertisement is a little miss leading, the hotel is in the middle of a retail park yet the picture, to me, looks like its a bit remote, we stayed at this hotel for 3 nights over easter 2013, the staff were excellent & made our stay enjoyable, we had breakfast & evening meal at the hotels restaurant, the food was great, although there was a little wait for breakfast because in my opinion the restaurant is a little to small for the amount of guests it caters for, but the wait was not to long & the food was worth waiting for. I was in a party of 4 & we all enjoyed the hotel, the area & our stay, a big thank you to the staff.

Room Tip: we were on the second floor with an older couple with walking difficulties, the lifts were fine.
  • Stayed: March 2013, travelled with family
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1  Thank daveyboy297
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul L, Manager at Premier Inn Stratford Upon Avon Waterways Hotel, responded to this reviewResponded 5 April 2013

Many thanks for your superb review following your recent stay at the Stratford Upon Avon Waterways Premier Inn.
I am very pleased to read that your expectations were exceeded and the whole team provided excellent service.
We very much look forward to welcoming you back to the hotel in the near future.
Thank you for your kind comments, compliments and 5 star review! Feedback such as yours helps us to recognise and reinforce excellent service within the team. Hope to see in again.

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Reviewed 3 April 2013

The hotel was clean with friendly and helpful staff. Location was fantastic. Easy parking and appropriately cost just £1 for 24 hours. Only problem was the noisy and unwelcome air conditioning which was being over ridden by the hotel.

Room Tip: Speak to reception about the A/C and ask them to turn it off at their end.
  • Stayed: March 2013, travelled as a couple
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1  Thank amanstev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul L, Manager at Premier Inn Stratford Upon Avon Waterways Hotel, responded to this reviewResponded 5 April 2013

Thank you for your recent review of our hotel, I am glad to read that you had an enjoyable stay with the exception of the air conditioning units. We value all our guests feedback and would like to reassure you that we are at present looking into ways to reduce the noise from our air conditioning units. We look forward to seeing you again.

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Reviewed 3 April 2013

This is a new hotel (about 1 year old), in a nice location next to the canal and easy walk into town.

However during our visit the hotel was let down by the following:

We arrived on Sunday at 12:30 to have lunch. Staff seamed unclear if there would be lunch or when. Finally seated about 13:15 then service was slow. Parts of the evening meal and breakfast next day where cold/cool.

We booked 3 rooms and they all had very noisy fans in the bathrooms.

Room Tip: You can hear the traffic noise in rooms above the main road. Not loud but can be heard.
  • Stayed: March 2013, travelled with family
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Thank Keith62X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul L, Manager at Premier Inn Stratford Upon Avon Waterways Hotel, responded to this reviewResponded 5 April 2013

Thank you for taking the time to post feedback on your recent stay with us.
I was glad to read that you found our location and hotel to be very good. I was however disappointed to read about your issues regarding the restaurant. It really matters to us that our guests enjoy every aspect of their stay and I'm very sorry that on this occasion, we didn't meet your expectations.
Please be assured that your comments have been noted and will be duly followed up by the Management team.

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Reviewed 2 April 2013

I stayed here with my mother and daughter on Thursday 28th March. We arrived around 2pm and then went into town for the afternoon for food. As we are not accustomed to the area we asked the staff for help about walking into town, the young lady on reception was extremely helpful and gave us a map and told us where we should visit. I just wanted to commend the hotel on the friendlyness of the staff, all members of staff couldnt do enough to help. I would without doubt recommend this hotel - The hotel is a about a ten minute walk into town (we walked at a leisurely pace) so ideally located for sight seeing.

Room Tip: we had a room overlooking the canal and was lovely
  • Stayed: March 2013, travelled with family
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1  Thank Gemma T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul L, Manager at Premier Inn Stratford Upon Avon Waterways Hotel, responded to this reviewResponded 5 April 2013

Thank you so much for taking the time to review our hotel. I'm pleased to hear that you found our staff friendly and helpful and they provided an excellent standard of service.
We do hope to see you again.

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Reviewed 2 April 2013

stayed here from Friday29th March to !st April.Good location ,nice and new ,and clean,.breakfast was OK and comparable with many other hotels ,sometimes when they are more expensive All the staff were excellent and keen to help and make our stay enjoyable.we are back again on May day weekend. hope everything upholds.

  • Stayed: April 2013, travelled as a couple
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Thank Peter O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul L, Manager at Premier Inn Stratford Upon Avon Waterways Hotel, responded to this reviewResponded 5 April 2013

It was delightful to read that you had such an enjoyable stay with us. It was particularly warming to know that you found all elements of your stay good, from our accommodation, convenient location as well as friendly and welcoming service from the team.
I look forward to welcoming you back to Stratford Upon Avon Waterways Premier Inn.

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Reviewed 1 April 2013 via mobile

Stayed here for the second time in feb 2013. Very nice hotel , very clean and rooms of good quality. Why oh why based on the reviews below and also the disgruntled lady checking out before us doesn't this hotel say to guests that the hotel reception can override the heating thermostat in the room? We had a broken nights sleep which resulted in me having to go outside at 5am for some air - but didn't complain seeing as we had the room on a 24 quid a night deal and I get up a lot at home anyway. As we move into summer (please!!) I'm sure this wont be a problem now but for next winter I think they should look at their heating systems and let people know it can be over ridden by reception rather than lose money and have stroppy people checking out the next morning :-) can't comment on food as didn't eat here but bar staff are friendly :-)

  • Stayed: February 2013
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1  Thank sharonkitty72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul L, Manager at Premier Inn Stratford Upon Avon Waterways Hotel, responded to this reviewResponded 5 April 2013

Thank you for your comments in regards to your recent stay. I would like to reassure you that alll guest feedback is taken very seriously and that we are at present looking in to the issue with the air conditioning units with the view to have all issues rectified before the summer. I am pleased to hear that the rest of your stay was enjoyable. We look forward to seeing you some time in the near future.

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Additional Information about Premier Inn Stratford Upon Avon Waterways Hotel

Address: The Waterways Birmingham Road, Stratford-upon-Avon CV37 0AZ, England
Region: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Amenities:
Restaurant Wheelchair access
Hotel Style:
Ranked #5 of 28 Hotels in Stratford-upon-Avon
Price Range: £48 - £88 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Stratford Upon Avon Waterways Hotel 3*
Number of rooms: 130
Official Description (provided by the hotel):
In the heart of Stratford-upon-Avon and just a short walk from the train station and the RSC Theatre ... more   less 
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