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“Best staff ever”

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Premier Inn Stratford Upon Avon Waterways Hotel
Certificate of Excellence
Reviewed 4 January 2014

Stayed for two nights in the Premier Inn Waterside and was spotless, quiet and well run. The thing that made it stand out from other Premier Inns was the staff who couldn't have been more courteous and helpfull.

  • Stayed: January 2014, travelled as a couple
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Thank Oldbiker750
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul L, Manager at Premier Inn Stratford Upon Avon Waterways Hotel, responded to this reviewResponded 5 January 2014

Thank you so much for your great review here at Stratford Upon Avon Waterways Premier Inn.
We hope to welcome you back very soon.

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1,846 - 1,852 of 2,619 reviews

Reviewed 4 January 2014

We chose this Premier Inn for its location and we were not disappointed, tremendous, the front door leads right to the middle of the action. Add to Premier's reputation of consistent cleanliness and comfort and this adds up to a good value venue and a classic short break.

Staff are first rate and exceedingly helpful and it is very difficult to find fault the only minor recommendation is to ensure you take the lift to reception as humping heavy bags for 2 or 3 floors is not the most sensible thing to do.

One other pointer is to locate your choice of eatery before setting out you can then minimise your walking and maximise your enjoyment.

Room Tip: All rooms are similar and quiet but those at the rear of the hotel are furthest from the road howeve...
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  • Stayed: December 2013, travelled as a couple
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Thank Eternaloptimist14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul L, Manager at Premier Inn Stratford Upon Avon Waterways Hotel, responded to this reviewResponded 13 January 2014

Thank you so much for taking the time to review our hotel. I'm pleased to hear that you found our staff friendly and helpful and they provided an excellent standard of service.
We do hope to see you again.

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Reviewed 3 January 2014

Booked four rooms for a family visit. Every member of staff we dealt with was smiley, helpful and pleasant. The rooms were spacious and clean. Adjacent car park along side pretty canal. Easy short walk into town. The all you can eat breakfast at £8.25 was very good.All in all an excellent stay for a very good price.

  • Stayed: December 2013, travelled with family
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Thank Jeani_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul L, Manager at Premier Inn Stratford Upon Avon Waterways Hotel, responded to this reviewResponded 5 January 2014

Thank you for your kind comments, regarding your stay & the team here at Stratford Upon Avon Waterways Premier Inn.
We pride ourselves on delivering world class service to all our guests.
Hope to see you again in the future.

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Reviewed 3 January 2014

Hotel is well-situated just 5 minutes walk from the centre of Stratford- and another 5 minutes from the RSC. Has got ample parking- and ideal if you are coming to Stratford from the North (don't have to drive across town).

Room was spotless; welcome was exceedingly friendly. Had two splendid night's sleep. Didn't eat at hotel- we prefer to go and forage for ourselves; so can't comment on breakfast.

Couldn't have been happier with our stay and will happily book in again next time we're in town for the RSC.

Room Tip: We had 129- it was fine- it is closer to the road than some but we heard no traffic noise at all. S...
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  • Stayed: January 2014, travelled as a couple
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Thank nibblepibbley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul L, Manager at Premier Inn Stratford Upon Avon Waterways Hotel, responded to this reviewResponded 5 January 2014

Many thanks for your superb review following your recent stay at the Stratford Upon Avon Waterways Premier Inn. I am very pleased to read that your expectations were exceeded and the whole team provided excellent service.
We very much look forward to welcoming you back to the hotel in the near future.

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Reviewed 3 January 2014

easy reservatıon,quick check in and out,safely hotel,quite ,good location,new looking big and clean rooms,good smell,clean BED and bethroom,car park is available but bed couldbe be larger and no fridge wasn't good


  • Stayed: December 2013, travelled with friends
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Thank otatli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul L, Manager at Premier Inn Stratford Upon Avon Waterways Hotel, responded to this reviewResponded 5 January 2014

Thank you so much for taking the time to review our hotel.
We are delighted that you enjoyed your stay with us and found our accommodation to be of a high standard. Premier Inn rooms are not equipped with refrigerators at the moment but your feedback is much appreciated and will be used for future improvement.
We look forward to seeing you again in the near future.

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Reviewed 2 January 2014

Once found on North side of Stratford, there was a very warm welcome and quick check- in to a warm bedroom. The room was clean and bed very comfortable. The staff were very helpful and put themselves out to provide something to eat despite the late hour on Xmas Eve. A quiet night's sleep, as Lenny Henry describes. Good, tasty breakfast within the building. Excellent facilities all round. No argument if suitable refund is made. Price of stay good too. Why stay anywhere else if a Premier Inn is available?

  • Stayed: December 2013, travelled with family
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Thank Lesley D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul L, Manager at Premier Inn Stratford Upon Avon Waterways Hotel, responded to this reviewResponded 5 January 2014

Thank you for your fantastic comments, compliments and 5 star review! Feedback such as yours helps us to recognise and reinforce excellent service within the team.
We very much look forward to welcoming you back to the hotel in the near future.

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Reviewed 1 January 2014

Just spent three nights for New Year and as a frequent Premier Inn customer, once again I was not disappointed.
Room faultless, staff as usual went the extra mile even at this time of year when I am sure they would rather not have been working.
Perfect location.

  • Stayed: December 2013, travelled as a couple
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Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul L, Manager at Premier Inn Stratford Upon Avon Waterways Hotel, responded to this reviewResponded 5 January 2014

It was delightful to read that you had such an enjoyable stay with us. It was particularly warming to know that you found all elements of your stay good, from our accommodation, convenient location as well as friendly and welcoming service from the team.
I look forward to welcoming you back to Stratford Upon Avon Waterways Premier Inn.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Stratford Upon Avon Waterways Hotel

Address: The Waterways Birmingham Road, Stratford-upon-Avon CV37 0AZ, England
Region: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Amenities:
Restaurant Wheelchair access
Hotel Style:
Ranked #5 of 28 Hotels in Stratford-upon-Avon
Price Range: £45 - £98 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Stratford Upon Avon Waterways Hotel 3*
Number of rooms: 130
Official Description (provided by the hotel):
In the heart of Stratford-upon-Avon and just a short walk from the train station and the RSC Theatre ... more   less 
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