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“Great Room, Great Staff”

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Premier Inn Stratford Upon Avon Waterways Hotel
Certificate of Excellence
Reviewed 27 January 2014

I've only just downloaded the Trip Advisor app hence the delay in offering this review.

I am a mobile DJ from Cornwall and was delighted to come to Stratford for a gig. What made the weekend even better was this Premier Inn. The room was spacious and comfortable. Looked and felt very modern. The setting next to the canal was idilic. We sat and enjoyed reasonabley priced beer by the canal as we waited for a table in the restaurant. The food was nice and again reasonably priced. We asked a waitresses about things to do the following day. She went to reception numerous times to find information NOTHING was to much trouble.

The following morning at breakfast (after my gig... which was a late finish) the waitress asked how the tour was and how the Disco went, a nice personal touch I felt.

The chap at reception asked how our night sleep was to which u replied "Not bad didn't get to sleep til gone 3 though" (referring to what time we got in). Straight away he was offering us the bad night refund policy. I turned this down obviously but thought what good practice it was of the staff to offer it without long ecplinations.

All in all I would say if you are staying in Shakespeare country this PI is a must

  • Stayed: June 2013
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Thank DJProperJob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul L, Manager at Premier Inn Stratford Upon Avon Waterways Hotel, responded to this reviewResponded 2 February 2014

It was delightful to read that you had such an enjoyable stay with us. It was particularly warming to know that you found all elements of your stay good, from our accommodation, convenient location as well as friendly and welcoming service from the team.
I look forward to welcoming you back to Stratford Upon Avon Waterways Premier Inn.

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1,758 - 1,764 of 2,551 reviews

Reviewed 26 January 2014 via mobile

My partner & myself stayed here for a couple of nights. I can not find a single complaint about this hotel. The double rooms were a good size, very clean & comfortable. I slept very well both nights. Sometimes you find the shower in these places are not very good, not here was lovely and warm, powerful enough to feel like u are having a proper wash you even have a soap dispenser on the wall containing shower gel! If you stay here I highly recommend having a meal in the restaurant the food was delicious and reasonably priced to, the breakfast buffet is spot on too the food is constantly replenished so you know it is fresh. The staff at this hotel are very friendly and prepared to go the extra mile for you. All in all a very enjoyable visit I will defiantly be returning!

Stayed: January 2014, travelled as a couple
Thank Kimcampbell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul L, Manager at Premier Inn Stratford Upon Avon Waterways Hotel, responded to this reviewResponded 2 February 2014

Thank you for your fantastic comments following your recent stay here at Stratford Upon Avon Waterways Premier Inn. I will be passing on your comments to the team who will very much appreciate your kind feedback.
We look forward to seeing you again in Stratford Upon Avon in the future.

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Reviewed 25 January 2014

An excellent hotel, family of 14 stayed for New Year, brilliant location, spotless, comfortable as usual for a Premier Inn, lovely staff, excellent service and fantastic food. Everyone enjoyed the evening especially the food which was piping hot, fresh and nothing was too much trouble for staff. We were allowed to stay at our table until after 1am which was great, we were in a section by kitchen more or less on our own so this was great for the children in our party. Our waiter was so good and made us laugh. Next morning he went a step further and was so helpful to my son and fiance who were the first ones down, they said they were given a huge breakfast which was piping hot. Our breakfasts were equally as good self service

  • Stayed: December 2013, travelled with family
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Thank fiftieth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul L, Manager at Premier Inn Stratford Upon Avon Waterways Hotel, responded to this reviewResponded 26 January 2014

Thank you so much for choosing Premier Inn for the New Year Celebrations.
We are delighted that you enjoyed your stay with us and the team made you feel comfortable and relaxed.
We hope to have the pleasure of welcoming you back in the near future.

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Reviewed 23 January 2014

I stayed two nights in January, for a theatre visit. The room was comfortable, the food in the restaurant was fine for dinner, the staff were very helpful and friendly. It is about a ten minute walk from the hotel to the RSC theatres, which is fine. You can walk into town in five minutes directly into the tourist areas, or youcan walk along the tow path directly outside the hotel, down to the theatre area.

Room Tip: As others have said, get a room overlooking the canal, away from the road. I was in 333, and had a d...
See more room tips
  • Stayed: January 2014, travelled solo
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Thank Hsquared
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul L, Manager at Premier Inn Stratford Upon Avon Waterways Hotel, responded to this reviewResponded 26 January 2014

Great news to hear you enjoyed your stay with us here at Stratford Upon Avon Waterways Premier Inn. I'm pleased to hear that you found our staff friendly and helpful and they provided an excellent standard of service.
We do hope to see you again.

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Reviewed 22 January 2014

We only stayed here for one night but would certainly return. We've stayed at other Premier Inns and have concluded that an excellent staff recruitment and training process is in place because we have found all those staff that we've come into contact with to be consistently friendly, helpful, polite and professional. Added to this, the décor and standard of cleanliness has always been of a high standard. We enjoy staying at Premier Inns.

  • Stayed: January 2014, travelled as a couple
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Thank Jeff K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul L, Manager at Premier Inn Stratford Upon Avon Waterways Hotel, responded to this reviewResponded 26 January 2014

Many thanks for your superb review following your recent stay at the Stratford Upon Avon Waterways Premier Inn. It's great news to read that you enjoyed your stay with us and found all elements of your stay good, from our friendly service to our high standard accommodation and cleanliness.
We very much look forward to welcoming you back in the future.

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Reviewed 21 January 2014

We have just returned from 3 nights at this Premier Inn. We like this chain, always choose them if possible , and we were delighted with this one. When I asked for a room with a better view of the canal, room 139 was organised and it was perfect for us. A view up the lock, sunset and moon in the morning, so pretty. Spotlessly clean,well insulated , good air conditioning . Staff lovely , very polite, professional and accommodating of any request- eg bread and butter at dinner, a bit of cheeses at breakfast, ordering a taxi, improving our room to suit our needs ! Our friends are staying there next month, so they will be feeling very positive when we tell them about our experience. Car parking was reasonably priced and the walk into the centre was short and pleasant .

Room Tip: room 139/239/339 for a wide view up the canal
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  • Stayed: January 2014, travelled as a couple
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Thank jmowles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul L, Manager at Premier Inn Stratford Upon Avon Waterways Hotel, responded to this reviewResponded 26 January 2014

Thank you for your wonderful comments following your recent stay here at Stratford Upon Avon Waterways Premier Inn. It is always very pleasing to see our guests take the time to leave a review. We pride ourselves on clean, comfortable and affordable accommodation and excellent service, so I am very happy to read that you thoroughly enjoyed your stay.
I look forward to welcoming you back to Stratford Upon Avon Waterways Premier Inn.

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Reviewed 21 January 2014 via mobile

From the moment we arrived, the staff couldn't do enough to help us and make our break special. I requested a quiet room overlooking the canal which they arranged. We ate a great tasting pizza on our first night having booked a table using the text option-again there was a lovely waiter. Breakfasts were the usual great standard and we were offered a window seat with a canal view on both mornings.

I really don't mind the £3 per day car park charge- the price of the accommodation more than makes up for it. We will definitely recommend this hotel to anyone visiting Stratford-Upon-Avon- 10 minutes walk to RSC and the main attractions.

Thankyou very much to all the staff members working on 19-21st January!!

Stayed: January 2014, travelled as a couple
Thank Blondie1997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul L, Manager at Premier Inn Stratford Upon Avon Waterways Hotel, responded to this reviewResponded 26 January 2014

Thank you very much indeed for your wonderful review of Stratford Upon Avon Waterways Premier Inn. I am so pleased to read that you had a "fantastic" stay and that the team looked after you very well. Keep a look out for more great offers from Premier Inn.
The team and myself look forward to welcoming you back in the future.

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Additional Information about Premier Inn Stratford Upon Avon Waterways Hotel

Address: The Waterways Birmingham Road, Stratford-upon-Avon CV37 0AZ, England
Region: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Amenities:
Restaurant Wheelchair access
Hotel Style:
Ranked #5 of 28 Hotels in Stratford-upon-Avon
Price Range: £47 - £95 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Stratford Upon Avon Waterways Hotel 3*
Number of rooms: 130
Official Description (provided by the hotel):
In the heart of Stratford-upon-Avon and just a short walk from the train station and the RSC Theatre ... more   less 
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