We have stayed in Premier Inns all over and have never been disappointed with anything - really good value for money hotels. We stayed here on Sunday evening for one night and things were great apart from one thing which I feel I must complain about (this is my one and only complaint on Tripadvisor). We made a cup of tea in the room using water from the bathroom (ran the water for a while) and the water was awful. Later I wanted a drink of water to take with some tablets and again the water was dreadful. When we were in the bar in the evening buying drinks, we asked to buy a bottle of water (my husband explained about the water being awful) and the bar person agreed with us about the poor quality of the water here and didn't think we should have to pay it. He asked us to hang on to speak to someone else. He then called another gentleman (assumed it was Assistant Manager) who went to speak to Manager and she told him to tell us that as it was our preference we had to pay for it. Now I know that £2.95 isn't a lot but the principal of it is.. We were quite willing to pay for it initially but the bar person agreed that we shouldn't have to pay so an issue was made out of it. At the end of the day the water straight from the tap or boiled was unsuitable to drink (we had tea/coffee making facilities and the bathroom sink was the only place to obtain the water). I think in order to maintain good customer service she should have given us the water as a good will gesture (small things like this make a difference to us as customers - going the extra mile and all for less than £3, would have made 2 customers very happy with the service).
- Official Description (provided by the hotel):
- In the heart of Stratford-upon-Avon and just a short walk from the train station and the RSC Theatre ... more less
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