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“Lovely premier inn”

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Premier Inn Stratford Upon Avon Waterways Hotel
Certificate of Excellence
Reviewed 14 May 2014

I know it's a new one but they seem to be getting there with the rooms and staff now. Lovely clean room. Auto check in not sure about ? I always worry about staff jobs!! Fabulous breakfast. V clean hotel

Stayed: May 2014, travelled as a couple
2  Thank Paula H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jen E, Manager at Premier Inn Stratford Upon Avon Waterways Hotel, responded to this reviewResponded 20 June 2014

Dear Paula H,

Thank you for your recent review of our hotel..
We are indeed 2 and a half years old now & have a fantastic growing team who are really proud to work for Premier Inn..
Our quick & easy check in kiosks will definitely not replace our fabulous team.. They are there to guide you through it & make it easier & more efficient to check in. So just an added bonus.. As we class them as part of the team too!
Hope to see you again soon at Waterways..

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1,670 - 1,676 of 2,595 reviews

Reviewed 14 May 2014

First time we have stayed at a premier inn and was expecting run of the mill budget quality and service. However all aspects of the hotel in particular the staff were a credit to the company. The breakfast was outstanding and extremely good value.

  • Stayed: May 2014
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1  Thank Norfolk_Robin_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jen E, Manager at Premier Inn Stratford Upon Avon Waterways Hotel, responded to this reviewResponded 20 June 2014

Dear Norfolk_Robin_12,

What a lovely review.. Thank you very much!
We do our best to ensure you feel brilliant through a great nights sleep.. As well as provided great food & drink in our restaurant including a great value for money breakfast..
Premier Inn is a growing brand, I can assure you so watch out for our new openings & make sure to book into one on you next trip away from home..
Hope to see you again soon...

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Reviewed 12 May 2014

Excellent welcome, location and large bedrooms.
Unfortunately, the single bed in the family room was uncomfortable, but we received our money back. The room also smelt of sewage, due to being right next to the canal (I think that was the reason anyway).

  • Stayed: May 2014, travelled with friends
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Thank Anya38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jen E, Manager at Premier Inn Stratford Upon Avon Waterways Hotel, responded to this reviewResponded 20 June 2014

Dear Anya38,

Thank you so much for your recent feedback on our hotel..

I can't apologise enough that you experienced an uncomfortable bed & that awful smell. Without being there at the time, I can only assume it was the canal too. But I am pleased that my team offered you the Good Night Guarantee and you were able to get your money back.
Hope to see you again soon..

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Reviewed 12 May 2014

First stay in a Premier Inn and it was amazing, swift check in, lovely food especially the all you can eat breakfast, although it was expensive it was well worth the price, nice seating area overlooking the canal and drinks prices were good value too, very pleased will def stay in a Premier Inn again.
Down side was parking was £3 a day and we had to park right up the end of car park which was a bit of a walk as spaces had been taken by shoppers, they need to make car park for guests only

  • Stayed: May 2014, travelled as a couple
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Thank Crystalcaz1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jen E, Manager at Premier Inn Stratford Upon Avon Waterways Hotel, responded to this reviewResponded 20 June 2014

Dear Crystalcaz1956

Thank you so much for your recent review of our hotel..
I am so pleased you found us great value for money. I would like to apologise for you having to park so far away.. That's the downside of having a very long car park. We are doing some work into the car park at the moment to see what we can do to make it better for our paying guests.
I do hope to see you soon at Waterways...

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Reviewed 12 May 2014

I will be brief....this was very, very good. service impeccable, room perfect...breakfast great - I promise there is nothing to not like about this place. The welcome we had when we arrived was just so warm and professional.

  • Stayed: May 2014, travelled with family
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2  Thank Stewart B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jen E, Manager at Premier Inn Stratford Upon Avon Waterways Hotel, responded to this reviewResponded 20 June 2014

Dear Stuart B,

Wow what a lovely review!
Thank you very much!
We strive to ensure our guests feel brilliant through a great night asleep & it sounds like we achieved this on your recent visit. We do believe we also have the best breakfast offering in the market at the moment with great value for money at eat as much as you like.
Hope to see you again soon at Waterways...

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Reviewed 8 May 2014

A great family stopover with our two kids. Quiet location and superb staff. Family room is small with beds all together but very comfortable and a great location to walk into the centre of town. Would stay again

  • Stayed: May 2014, travelled with family
    • Value
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Thank mrsmajordan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jen E, Manager at Premier Inn Stratford Upon Avon Waterways Hotel, responded to this reviewResponded 20 June 2014

Dear mrsmajordan,

Thank you so much for your recent review of our hotel..

Our brand purpose is to make our guests feel brilliant through a great nights sleep & it sounds like we delivered this purpose on you recent stay with us..
We hope you choice Premier Inn to stay with again soon..

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Reviewed 8 May 2014 via mobile

The hotel is very well situated, very clean, well appointed and all the staff are very polite and helpful.
The manager was particularly helpful in resolving a situation we had.
Would highly recommend for anyone visiting Stratford.
Just a quick pointer:- if the room is too hot, the management can override the AC unit and turn it even cooler.

Stayed: May 2014, travelled as a couple
1  Thank Ben H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jen E, Manager at Premier Inn Stratford Upon Avon Waterways Hotel, responded to this reviewResponded 20 June 2014

Dear Ben H,

Thank you so much for your recent review of our hotel..
We strive to ensure our guests feel brilliant through a great nights sleep and it sounds like we delivered our purpose this time.
My team like to put the heart of everything they do so I am pleased they impressed you..
I look forward to seeing you at Waterways again soon..

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Additional Information about Premier Inn Stratford Upon Avon Waterways Hotel

Address: The Waterways Birmingham Road, Stratford-upon-Avon CV37 0AZ, England
Region: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Amenities:
Restaurant Wheelchair access
Hotel Style:
Ranked #5 of 28 Hotels in Stratford-upon-Avon
Price Range: £45 - £99 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Stratford Upon Avon Waterways Hotel 3*
Number of rooms: 130
Official Description (provided by the hotel):
In the heart of Stratford-upon-Avon and just a short walk from the train station and the RSC Theatre ... more   less 
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