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“Chain hotel and nothing more” 3 of 5 bubbles
Review of Premier Inn Stratford Upon Avon Waterways Hotel

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Premier Inn Stratford Upon Avon Waterways Hotel
Certificate of Excellence
welling
Level Contributor
129 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Chain hotel and nothing more”
3 of 5 bubbles Reviewed 27 May 2014 via mobile

Having booked online and grabbed a bargain for a one night room we arrived with even minded expectations of a mid range chain hotel just out of town.

Thanks to other helpful reviewers we knew the £3 parking would accommodate the car for the rest of the day and set off into S-u-A for a lovely wander, light shop and tasty lunch.

Returning later in the evening checkin was very straight forward. The room was spacious and light. Windows all bolted shut (do uk hotel owners expect travellers to jump?? Or just hang out of windows and smoke??) odd really as nowhere in Europe seems to fear from open windows. Anyway air con on as the room was quite cold.

Following the instructions to choose a pillow it has to be said it was hard to tell firm from soft!!

Into the bar for drinks and a snack where the staff were run off their feet. The bar covered in dirty glasses empty bottles and screwed up napkins. If did at least prevent us from leaning on the bar and sticking ourselves to it. If the phrase the manager here should be sacked was used once it was repeated regularly by other guests within minutes of attempting to get served at the bar or a table in the tiny restaurant.

One bonus the hotel did a no breakfast option saving us £17 and allowing us to up and out in the morning. Check out equally swift as check in and we waved over one shoulder as we headed towards a beautiful local village for tasty brekkie at half that price minus the sticky tables !!

Stayed May 2014, travelled as a couple
Helpful?
2 Thank suenhelen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jen E, Manager at Premier Inn Stratford Upon Avon Waterways Hotel, responded to this review, 30 June 2014
Dear suenhelen,

Thank you for your recent review on our hotel..

I would like to apologise firstly for the windows not opening, unfortunately due to building restrictions we are unable too & it is for your own safety. However we do have air con in the rooms that filters through fresh air for your own comfort. The temperature can be adjusted my the thermostat or by management.
Unfortunately we do have a very small bar & restaurant for the amount of guests we have stay with us, but we do try & do our best. I am disappointed that some of my guests said what you heard out loud.
Our breakfast is fantastic offer for eat as much as you like, maybe next time you can try it.
Hope to see you again soon at Waterways..
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2,249 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (527)
Date | Rating
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English first
St Albans, United Kingdom
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 27 May 2014

We arrived by train from London, so hired a taxi costing £4. However, we really could have walked - if we knew where we were going.

The Waterway Premier Inn is beside a small canel and only a 5 minute stroll into the centre of town.

The rooms are well decorated and the beds are comfortable, as you would expect from a Premier Inn. The premier inn appears to be fairly new.

We dined in the Premier Inn restaurant both nights we stayed. The food was lovely - especially the burgers & pizzas. However, it would be wise to book your table asap, as on the first night the earliest setting we could get for 2 of us, was 8pm.

The only reason I haven't gone for excellent, is that the restaurant service (both dinner and breakfast) was a little slow. The first morning all guest were told there would be a half hour wait. Actually, we only waited 15 minutes.

I would stay here again, as it was clean, tidy and so close to the city centre.

Room Tip: Book restaurant as soon as you can, as it can get very busy or stroll 5 minutes into he city centre...
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  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Maria_Guerin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jen E, Manager at Premier Inn Stratford Upon Avon Waterways Hotel, responded to this review, 30 June 2014
Dear MariaGuerin,

Thank you so much for your recent review of our hotel...
I am very pleased you enjoyed your stay with us & I can't apologise enough for having to wait to dine in our restaurant. We do get very busy & unfortunately have a small restaurant but we try & accommodate our guests as best we can. We do advise you to book upon checking in.
I look forward to seeing you again soon at Waterways..
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Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 27 May 2014 via mobile

We were slightly worried that this hotel would be away from the town but the short walk was easy and pleasant. The hotel was clean, staff very helpful and friendly and restaurant excellent. Particularly want to mention the helpfulness of all the restaurant staff and note that the food was of a very good standard. The only downside to this hotel was the toilet paper holder was so close to the toilet that you banged your arm every time you used the toilet.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank Coolkahki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jen E, Manager at Premier Inn Stratford Upon Avon Waterways Hotel, responded to this review, 30 June 2014
Dear Coolkahki,

Thank you for your recent review on our hotel..
We are very lucky in location in that we are very close to the town centre & all attractions. I have passed your lovely comments on to my restaurant team.. They love making guests feel brilliant & adding to your whole experience.
Hope to see you very soon..
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Kent
Level Contributor
140 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 26 May 2014

Nice room overlooking water and boats. It is just a few minutes walk to the town so very central. The restaurant is fairly small and was very busy so we had to take the one available time slot or wait until much later (which was too late for us). The restaurant was very busy but the staff were still very attentive. Nice food, well cooked.

Room Tip: Ask for a room overlooking the water.
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  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bluexandee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jen E, Manager at Premier Inn Stratford Upon Avon Waterways Hotel, responded to this review, 30 June 2014
Dear bluexandee,

Thank you for your recent review on our hotel.

Unfortunately our restaurant is quite small.. But we try our best with what we have and the great team. I am pleased you enjoyed our food.
We are very lucky with our location also.. Another visit on the cards soon I hope?
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Hamilton, New Zealand
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 25 May 2014

We enjoyed our stay here. Nice big room, very clean. Excellent service on our arrival, and again at breakfast. Good location, just a short walk to town. Small cost for parking. We would stay here again.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dennis H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jen E, Manager at Premier Inn Stratford Upon Avon Waterways Hotel, responded to this review, 30 June 2014
Dear Dennis H,

Thank you for your recent review on our hotel..

We strive to ensure our guests feel brilliant through a great nights sleep, and it sounds like on this occasion we did just that.
We look forward to seeing you again soon at Waterways
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 25 May 2014

Very good Premier Inn, didn't use restaurant as only 5 min walk into Stratford with wide choice of places to eat - used Cafe Rouge in evening and Henley Street cafe for breakfast - both good. Only one negative - bike shed is excellent BUT is badly designed with car parking all around so very difficult to get a bike in!!! Needs better access.

Room Tip: On 3rd floor so didn't notice road noise too much
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  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Melanie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jen E, Manager at Premier Inn Stratford Upon Avon Waterways Hotel, responded to this review, 20 June 2014
Dear Melanie G,

Thank you for your recent review of our hotel..

I am glad you had a lovely time in Stratford, there are many lovely places to eat, I bet it was difficult to choose.
It's a shame you didn't have time to try our restaurant.. Maybe next time?
Thank you for your feedback regarding the bike shed.. I will pass this onto the parking company.
Hope to see you again soon..
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Leicester, United Kingdom
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 21 May 2014

Stratford upon Avon is such a great place to visit, but trying to find somewhere reasonably priced is a nightmare. I was originally going to book at the central Premier Inn, but was put off by the lack of parking.
I am so glad I booked at the Waterways !! Great location, only a 5 minute walk into the town centre, or a 20 minutes walk along the canal (highly recommended). The rooms are very clean, great aircon and spacious. The restaurant and food are very good with friendly staff.
Most importantly, loads of parking at £3 a day !!
Will be staying at the Premier Inn Stratford Upon Avon Waterways again, very soon !!

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank chrishooke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jen E, Manager at Premier Inn Stratford Upon Avon Waterways Hotel, responded to this review, 20 June 2014
Dear chrishooke,

Thank you for your lovely review from your recent stay..

We are very fortunate that we have a car park and the location we are in Stratford upon Avon. They walk down the canal is really lovely especially now the weather is getting better. In comparison to other hotels in the town, we are definitely great value for money & very reasonable. We like to make sure our rooms are as comfortable as possible including the temperature.
Hope to see you again soon...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Stratford Upon Avon Waterways Hotel

Property: Premier Inn Stratford Upon Avon Waterways Hotel
Address: The Waterways Birmingham Road, Stratford-upon-Avon CV37 0AZ, England
Region: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Amenities:
Restaurant Wheelchair access
Hotel Style:
Ranked #6 of 28 Hotels in Stratford-upon-Avon
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Stratford Upon Avon Waterways Hotel 3*
Number of rooms: 130
Official Description (provided by the hotel):
In the heart of Stratford-upon-Avon and just a short walk from the train station and the RSC Theatre ... more   less 
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