I booked this deal with Groupon hoping for a relaxing treat with my friend. This was anything but!
We arrived on a Friday evening at 5pm, we were greeted by the manager serving behind the bar, although greeted is a generous use of words. There were no introductions, and not even so much as a smile! Our afternoon tea was a slice of cake and cup of tea, despite afternoon tea traditionally including at least a sandwich or two.
The atmosphere was frosty immediately and it felt as though we were in the way, the only encouraging part of the experience was the decor in the bar/restaurant, it is impressive.
We decided that we would take a trip into Stratford town as the details on the Groupon voucher promoted the local amenities, my friend enquired about booking a taxi, and when she informed the owner that we wouldn't be eating in his (over-priced) restaurant, he suddenly became very reluctant to help, and told my friend that the bar closes 'when I go to bed'.
I asked the one member of staff working behind the bar if there was a curfew and was told that there was not, so I handed in my room key as we were encouraged to do so by the manager.
When returning to the hotel at midnight, we discovered that the whole place was in darkness and the doors that we tried were all locked, we even walked up the fire escape in the hope that maybe he had left the door open for us.
I had ONE missed call from the hotel, but no voicemail, and as I was sat in a quiet pub for the evening and heard my message tone, I find it difficult to believe that the manager rang for any length of time, I think it was more to cover himself by saying he had at least tried to make contact.
After almost an hour of waiting, hoping and deciding what should be our next step, we had to drive for an hour back to my house and spend the night there. Luckily my friend had driven into Stratford so we at least had the option to drive back home, I dread to think what we would have done if we chose to take a taxi from the hotel into town!
The next morning the manager was aggressive immediately and offered no apology, informing us that the key was at the back door (he did not mention a back door until now) and that we were 'late' back (we were given no time to return, despite asking TWICE).
He accepted no responsibility for the lack of information, or forcing us to spend the night elsewhere, as he considered it to be my fault that I had not picked up the phone when he called ONCE.
The worrying aspect of this experience is the fact that the hotel has recently had a fire, yet there was no orientation to the building, fire exits or extinguishers were not pointed out. There is no information pack in the room, no informative signs displayed around the building, and certainly no mention of a back door on arrival!
- Also Known As:
- The Fox And Goose Hotel Stratford-Upon-Avon