My sister & I had a surprisingly disturbing and disappointing experience at the Loxley Guest House recently. Being exactly equi-distance between our respective homes in Yorkshire & Dorset, this guest house appeared to be a perfect place for a weekend together which we had been really looking forward to.
Invitingly, the website says: ‘on arrival you will receive a warm welcome from Andrew and Joules together with a refreshing pot of tea or coffee and slice of cake’. However, when we arrived poor Joules appeared very stressed. She explained her husband was away visiting a friend and that she was on her own, with two children under the age of five, one of which had been awake since 4 in the morning. This combined with the prospect of a full B & B when she’d only been originally expecting us, we both thought better of mentioning the tea and cake we were so looking forward to. During this initial conversation Joules expressed her concerns about the timing of guests arriving for breakfast. Simultaneous to this conversation, her little boy appeared to be raising her stress levels even further by banging the door several times during the conversation. At this point, although breakfast was stated as being between 8 and 9am a specific time was mutually arranged to assist Joules’s breakfast rush. We felt very sorry for her as she seemed to really have her hands full looking after children & running a guest house on her own.
Breakfast the next morning was very pleasant. It seemed that the guests had turned up at their allotted times & it had all worked well for Joules although we heard another guest ask if she was still stressed. Following breakfast we politely asked if it was ok to leave one of our cars in their car park for a couple of hours whilst we had a little more time in Stratford. This was fine, Joules assured us, as long as it was gone by 2pm as other guests would be arriving.
According to their website ‘with a friendly atmosphere, you will be assured a relaxing and pleasurable stay’. However, when we came back to collect the car at 1.15pm we were surprised to find the gate to the car park closed. Then we got a most unpleasant shock. A man appeared at the gate shouting at us for leaving our car, yelling ‘We’re a B & B, not a car park!’ We approached him calmly although very shaken up and upset by such an unprovoked aggressive outburst. We calmly clarified that we had asked permission from his wife at breakfast, and were totally perplexed by his aggressive and unnecessary manner. Determined to set the record straight we asked on several occasions during this upsetting conversation to speak to Joules. Initially he refused, but then went inside to ask her to come outside to the car park. For what ever reason she refused to do so. To say that he was behaving like a bully was a complete understatement, in fact we were both completely shaken by his aggressive tone & reaction. Quietly we retreated to collect the parked car whilst he persisted to shout aggressively behind us.
The Loxley has only been open since mid- 2008. They proclaim….. ‘We strive to continually improve our standards by providing our guests with high quality accommodation and excellent service making your stay a memorable and enjoyable experience.’ It certainly was a memorable experience, but only in leaving us completely shell shocked by Joules’s husband’s aggressive and scary attitude that it totally spoilt the relaxing happy weekend that we’d been so looking forward to.
We thought the Loxley was beautifully furnished & everywhere was very clean & fresh. For the most of the weekend we relaxed & enjoyed a break away from demanding jobs & children to catch up with each others lives. However, unfortunately following such an unpleasant aggressive confrontation before we left, we certainly cannot recommend the Loxley Guest House. This is such a shame when Joules tried her best to make our stay an enjoyable one under difficult circumstances.
- Also Known As:
- Loxley Guest House Warwick, Warwickshire