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“Good base for sightseeing”

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Holiday Inn Express Warwick - Stratford Upon Avon
Ranked #5 of 12 Hotels in Warwick
Certificate of Excellence
Reviewed 4 July 2014 via mobile

Greeted by friendly, helpful, efficient reception staff at the start of our 4 night stay. Not put off by the parking charge, at least there were plenly of spaces ( could imagine they'd be taken by car-sharing commuters using M40 if no charge.)
Usual HIE room, adequate for our family of 4 needs, not much space once the double sofa bed in place but not planning on having a dance in the room anyway. Slightly bemused by having to return the 2 extra mugs we needed (only 2 in a room for 4) every morning and collect more on return in the evening but perhaps needed to ensure enough for breakfast.
Continental breakfast (free!) as standard for chain, no Danish pastry snails much to the disappointment to one of our party but they didn't starve.

Stayed: July 2014, travelled with family
1  Thank Helen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerWarwick, General Manager at Holiday Inn Express Warwick - Stratford Upon Avon, responded to this reviewResponded 8 July 2014

Thank you for taking the time to review our hotel, we really appreciate all our guests’ feedback.

We are pleased that you enjoyed all aspects of your stay with us it’s great to read such lovely positive comments such as yours.

Thank you again for your time and we look forward to welcoming you back soon should your travels bring you to Warwick again.

Kind regards

Claire Walsh

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551 - 557 of 1,035 reviews

Reviewed 28 June 2014 via mobile

Nice hotel comfortable, beds a bit small, aircon worked well . Breakfast included was what you would expect for free & better than some that charge
Plenty of tea bags coffee strips & milks in reception, if you run out in your room .nice touch . Free wifi
That's the niceties out of the way
This hotel doesn't tell you
you now have to pay for parking . Incredulous that management think it's ok as other hotels do hence, my if I put my hand in the fire would you . Let's get it straight we don't need free wifi we can buy it we want it we don't need free breakfast
But we have to park it's a racket
You've payed for a barrier their is no security other than cameras you would have anywhere ,your giving with one hand & taking it back with the other this hotel is not in a landlocked area it's part of a pub car park aswell which is now deserted serving warmed up food because I would imagine passing trade put off by barriers & hotel visitors have freedom if choice
& one visit would be enough
5pm Friday night 6 people in here
So put the charge back on the free
Wifi if you need the cash that much

Stayed: June 2014, travelled as a couple
1  Thank 84to87legends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerWarwick, General Manager at Holiday Inn Express Warwick - Stratford Upon Avon, responded to this reviewResponded 4 August 2014

Thank you for your stay and leaving us a review. Your willingness to spare some of your time to relay your comments is genuinely appreciated. We are sorry you were not happy with the parking fee. It is certainly not our intent to inconvenience our valued customers, but to instead offer options that make sense. We always appreciate comments from our guests, and we will use these to improve our guest services.

Again, thank you for the feedback and our apologies for the shortcomings.

Kind regards

Claire Walsh

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Reviewed 26 June 2014

Not the best HiExpress I have ever stayed in. Parking £3/night extra seems a bit steep given its location. Ironing only available in meeting room near entrance - long walk to iron a shirt. Free WiFi worked ok. Rooms clean and well maintained. Ok for a single overnight stop.

  • Stayed: June 2014, travelled on business
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Thank kahjm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerWarwick, General Manager at Holiday Inn Express Warwick - Stratford Upon Avon, responded to this reviewResponded 27 June 2014

Thank you for taking the time to share your experience with us, we are pleased your room was clean and well maintained.

We are disappointed we could not exceed your expectations on this occasion and we thank you for your constructive feedback this will enable us to make the necessary changes to improve our service in all areas.

We do hope you will give us another opportunity to serve you again in the future.

Kind regards

Claire Walsh

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Reviewed 25 June 2014

My wife and I have just returned from a brilliant weekend in the Warwick area, our base was the Holiday Inn Express just of the M40 and what a great choice it was. As it was central to most of the more well known attractions. We found our room was Clean with the Towels and Sheets changed regularly and the Breakfast was as good as we expected giving us a good start to three very busy site seeing days out.

Room Tip: All I can say is if you want to visit the local Castles and the Shakespear sites you could not pick...
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  • Stayed: June 2014, travelled as a couple
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Thank Terry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerWarwick, General Manager at Holiday Inn Express Warwick - Stratford Upon Avon, responded to this reviewResponded 27 June 2014

Thank you for choosing to stay with us and sparing some time to review our hotel it is great to read such positive feedback.

We are pleased our location suited your sightseeing needs we are located central to lovely remarkable places to visit as you mentioned Warwick Castle, Kenilworth Castle and the birth of Shakespeare in Stratford upon Avon to name just a few. We do hope you come back to stay with us again soon as there are lots more things to see and do in and around our area.

Thank you again for sharing your experience with us.

Kind regards

Claire Walsh

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Reviewed 23 June 2014

Stayed here the night after a good stay in the HIE Crawley, which has a free car park. This one charged me for parking my car. It's not in the centre of town as the Crawley branch is so what's the reason?

Reception was OK, the room was OK but a bit old fashioned with one of those weird HIE toilet/bathroom door arrangements where the one door closes off either the toilet area of the bathroom or the whole bathroom.

I needed to make a phone call in the morning at 09:00 before I left so put the Do Not Disturb sign out the night before and was rewarded for this by Housekeeping knocking on my door while I was on the call. So the point of the Do Not Disturb sign is what, exactly?

Overall, very average and I'd probably look somewhere else next time.

  • Stayed: June 2014, travelled on business
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1  Thank Jorganmeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DGMWARWICK, Manager at Holiday Inn Express Warwick - Stratford Upon Avon, responded to this reviewResponded 25 June 2014

Thank you for taking the time to review your recent stay with us in Warwick, we know you have many choices when it comes to booking a hotel, and we appreciate and value all of our guest’s candid comments.
We have car parking barriers to enhance our guest’s security whilst at the hotel, a discounted flat fee is charged for residents and is competitive with all local hotels in the area which also charge for car parking.
It is unfortunate that during your stay you were disturbed by Housekeeping, this will be passed on to the housekeeping team who also value and appreciate our guest’s opinions.
We hope you would give us the chance to further serve your needs in the future.
Felicity

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Reviewed 22 June 2014

Stayed here for 1 night. Our room was a disabled room. We are not disabled. I didn't ask to change room as a notice in reception said no rooms available, fully booked. I know disabled people need a lot of space, but the desk area was minimal in size. Our room on the ground floor looked out to a hedge. This meant the room was very dark. Lighting in room very minimal as with most hotels. Had to pay parking charge, even though a Priority Rewards Member. The room was clean and bed comfortable. Had breakfast next morning. No orange, grapefruit segments available, no jam portions available, fresh fruit, only apples available. No pots of yoghurt only a large bowl with natural yoghurt. I asked about availability and was told they had run out of the said mentioned items. I can understand fresh fruit not being available but surely an establishment of this category should have stock control better managed. I have visited many HIE with good results. This one I will not visit again.

  • Stayed: June 2014, travelled as a couple
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Thank bttyboyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerWarwick, General Manager at Holiday Inn Express Warwick - Stratford Upon Avon, responded to this reviewResponded 23 June 2014

Thank you for taking the time to review our hotel after your recent stay with us, we appreciate all our guests sparing the time to share their experiences with us as it enables us to make the necessary improvements to ensure we attain to the high standards of service our guests expect from us.

It is disappointing to read your comments and that we did not meet your expectations on this occasion; all our rooms are of the same standard and offer the same facilities the only difference with an accessible room is the shower room is on one level; please do bring any concerns to the attention of our Duty Managers who will always do their upmost to achieve all our guests requirements as we want all our guests to have a relaxing and enjoyable stay with us. I have discussed our shortcomings on this occasion with our free breakfast buffet and our team are saddened that they have underestimated the demand and negatively affected your experience, I trust you appreciate that the situation you describe is certainly not indicative of the service we pride ourselves upon.

We sincerely hope we have the opportunity to welcome you back to Warwick whereby we can restore your faith in our hotel and in our brand as a whole.

Kind regards

Claire Walsh

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Reviewed 16 June 2014

Clean comfortable beds, clean comfortable bathroom. Very quiet. Small widescreen tv, kettle, tea and coffee, air conditioning which is blessedly quiet. A very good place to stop for one night. Receptionist not very welcoming, forgot to validate parking, and only gave us one room key. Parking is included in the room fee but you must get ticket validated on check in. Neighboring "Porridge Pot" restaurant told us 1 hour wait for food even tho they were NOT crowded on a Saturday night, so we ate at neighboring Hilton Hotel. At Breakfast, Sausages, scrambled eggs probably dried and reconstructed which had never seen a shell, beans, brown or white bread, bananas or apples, coffee tea, so very basic in selection and quality. We had no concern over hygiene. Room small, one chair, not comfortable, no hooks to hang clothes, but hangers, no drawers. 2 large and 2 small towels. A good but pretty basic hotel. But it was clean, comfortable and quiet which made up for a lot. Would not want to stay long here tho, as too small and crowded, and nowhere to eat.

Room Tip: We faced away from parking lot, very quiet.
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  • Stayed: June 2014, travelled as a couple
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Thank TravellerBD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerWarwick, General Manager at Holiday Inn Express Warwick - Stratford Upon Avon, responded to this reviewResponded 17 June 2014

Thank you for taking the time to review our hotel we genuinely appreciate our guests sparing the time to share their experiences so that we can make the necessary improvements.

We note that in general you enjoyed your stay with us however we are disappointed we didn’t exceed your expectations as we do look to make our guests stay as pleasurable as possible as we want you to come back again and again.

Thank you again for your time and we hope we have the opportunity to serve you again in the future should your travels bring you to Warwick again.

Kind regards

Claire Walsh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Warwick - Stratford Upon Avon

Address: Stratford Road | M40 Jct.15, Warwick CV34 6TW, England
Phone Number:
Region: United Kingdom > England > Warwickshire > Warwick
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#4 Romantic Hotel in Warwick
Price Range: £54 - £117 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Warwick - Stratford Upon Avon 3*
Number of rooms: 138
Official Description (provided by the hotel):
Holiday Inn Express Warwick Stratford-upon-Avon is 1.5 Miles from central Warwick. Holiday Inn Express is a mile from Warwick Castle and 6 from Stratford-upon-Avon. We're a 45-minute drive from Birmingham Airport and the Birmingham N.E.C. A buffet breakfast with hot and cold options is included in the price of your room. It's just 1.5 Miles to Warwick-based companies including IBM and Ford, and a 10-minute walk to Tournament Fields business park. Warwick Parkway train station is 2 miles away. Highlights of Warwick town centre include Warwick Racecourse and shops and restaurants. Nearby Stratford is Shakespeare's birthplace and home to the Royal Shakespeare Company and many historic attractions. Holiday Inn Express Warwick's bar is a relaxed spot to mingle over drinks, watch live sport on the large TV screens and enjoy free WiFi. Our comfortable guest rooms are non-smoking and have a 32-inch flat screen TV, free WiFi and double or triple-glazed windows and a choice of pillows. Car parking is available for £3.50 per night. ... more   less 
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Also Known As:
Holiday Inn Express Warwick - Stratford Upon Avon Hotel Warwick
Holiday Inn Warwick
Warwick Holiday Inn
Holiday Inn Express Warwick - Stratford Upon Avon Warwickshire

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