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“Worst service ever”

Shogun Sushi & Noodle Bar
Ranked #462 of 2,249 Restaurants in Birmingham
Price range: US$25 - US$25
More restaurant details
Restaurant details
Dining options: After-hours, Reservations
Dining style: Casual Dining
Neighbourhood: Ladywood
Transit: 5 Minutes from city centre , main train station Birmingham New Street . Bus outside main roads
Birmingham, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“Worst service ever”
Reviewed 2 January 2014

Booked a table for a new years eve meal. When we arrived, about three of the staff looked at us. No one acknowledged us, seated us, asked whether we would like a drink etc. We were standing there for 5 minutes, and were just about to leave. What I assume was the manager came past, said 'hello, one minute' and proceeded to hold the door for other customers. She then went and had a conversation with someone else , before coming back to seat us. Despite having booked a table for two, we were seated elbow to elbow with random strangers (I understand this is part of the teppanyaki experience, but I'd booked a table for 2!!).


Fed up with the ridiculously poor service, and no chance of the romantic meal planned, we left. Went across the Cube to Rodizio Rico - excellent food and service there.

So, overall: SORT OUT YOUR CUSTOMER SERVICE SHOGUN!!

Visited December 2013
Helpful?
1 Thank BlazedMunch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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254 reviews from our community

Visitor rating
    87
    67
    41
    21
    38
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Any
English first
Birmingham, United Kingdom
Level 6 Contributor
263 reviews
132 restaurant reviews
common_n_restaurant_reviews_1bd8 135 helpful votes
“Not really Sushi”
Reviewed 29 November 2013

We love Sushi but sadly what they serve is a strange western version full of mayonaise etc So despite it being just across the road from us we will be avoiding it in future Not a great range and far to westernused We did try the Tempura at great extra cost Then as we were leaving the Tempura appeared on the buffet conveyor?

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank witsend18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stafford
Level 3 Contributor
14 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Excellent”
Reviewed 10 August 2013 via mobile

I have been here 5 or 6 times for the sushi bar. Everytime I go I cannot get my head around how good value it is!! The food is top top quality and the staff are friendly. I couldn't recommend this place highly enough. When compared to Yo Sushi (which I also love) this place is extremely cheap at around £12 for unlimited sushi.

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Jimmy4767422468854
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Munich, Germany
Level 3 Contributor
10 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“for vegetarians nor recommendable”
Reviewed 15 June 2013

for vegetarians almost nothing on the menu, and totally nothing on the running sushi. no nigiris. we certainly don't go there again.

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Anke1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
21 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“Repetitive buffet with compulsory service charge”
Reviewed 8 June 2013 via mobile

Had sushi lunch at Shogun, buffet looks good initially, 15mins in you're stuck with the same plates going rounds in front of you. Quality is good. Variety of the buffet can be improved however.

Then when it comes the bill, i find compulsory 10% service charge rather unpleasant.

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank xbrumster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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