Great city center location literally outside the Bullring! Our stay wasnt problem free but overall we were very happy and will for sure be returning.
When we checked in we found the reception staff to be quite rude and short in manner, we were however allowed to check in early which was great. Checking in was no problem at all and was done very quickly.
Once in the room we had problems with the Apple TV not working and therefore no internet. This was a problem for us so we reported this immediately, I found the same person on reception to be very rude when learning of the problem! We did however insist on someone coming up and checking it. A lady soon came up and still had no joy in fixing this (she was lovely though and did try hard in getting this resolved).. we found the guy on reception reluctant to check himself, i believe he was also manager for the day which was surprising given his manner. Eventually he agreed to come up himself and he realised it was indeed broken and after refusing a free bottle of wine (we really needed the internet instead) we were moved.
This took over 2 hours to sort all in all but once sorted we were happy with the outcome and the rest of our stay was completely faultless. Great appliances in the room and fab views, we were impressed with the room just a shame all the staff didn't live up to this. Overall wouldn't hesitate in recommending this hotel.
- Official Description (provided by the hotel):
- Stay at the top of the city's iconic Rotunda and enjoy amazing views of the city from your very own beautifully designed apartment right in the heart of the city centre (Selfridges will be your corner shop). Each apartment has floor-to-ceiling glass windows that open fully and the Penthouses have their own outdoor balconies. These stylish apartments have been designed with your maximum comfort in mind. Each comes with bespoke designer furniture, a very well-equipped Poggenpohl kitchen, espresso maker with complimentary locally sourced milk and Illy or Fairtrade coffee, oranges for the juicer, iPod dock, plus a king size bed with pocket sprung/memory foam mattress for the very best night's sleep. There's a 24 hour reception plus daytime/evening concierge offering Staying Cool's renowned service. Choose from Minis (studios), Clubmans (one beds), Maxis (two beds) and Roadsters (two bed Penthouses). And if you don't like heights, we have two apartments on level two (the Olympian and Cabriolet). In short, stay in the best location, in an award winning Grade II listed building and experience life like a local. If you book via Staying Cool's website then you will get a complimentary bottle of wine or free parking and the guaranteed cheapest rate. ... more less
- Reservation Options:
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- Also Known As:
- Staying Cool At The Rotunda Hotel Birmingham