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Staying Cool at the Rotunda
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Reviews (1,025)
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Reviewed 1 October 2013

Follow the instructions so that you use the correct carpark and the lobby is just the entrance to the Rotunda. We were greeted by a very friendly and helpful reception. A fabulous floor to ceiling view from the top of the building across miles of the city as you overlook the Bullring. Decor in the basic apartment is plain but comfortable.

Room Tip: Pay extra for the nicer apartments if you want more luxury
  • Stayed: September 2013, travelled as a couple
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Thank Adventurer62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StayingCool_Rotunda, General Manager at Staying Cool at the Rotunda, responded to this reviewResponded 2 October 2013

Hi Adventurer62

Many thanks for your review, we're really pleased you like the location - we really couldn't be anymore central.

Hope to see you again soon.

Very best wishes
Gavin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2013

lovely view from floor 19, bed was very comfortable indeed! Self catering equipment was great, nice to have oranges and cereals/milk for breakfast (sachets of instant coffee would have been useful - no time to work out the coffee machine!). Check in/out was very efficient, like the 12 midday check out. TV was small and sounded very 'tinny' - not able to view from your bed though. There were stains on the sofa and a few chips out of the walls - but minor really. The issue I had was with the shower - door is far too small, so water splashes all over the bathroom floor (receptionist stated that it was a problem with the 'mini' apartment so may not be a problem in larger apartments - tad annoying - have to mop up water!

  • Stayed: September 2013, travelled as a couple
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Thank MidlandsMoaner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StayingCool_Rotunda, General Manager at Staying Cool at the Rotunda, responded to this reviewResponded 2 October 2013

HI MidlandsMoaner

Many thanks for taking the time to leave your review.

The views never get boring, even looking out over the fog this morning!

Sorry about the shower, we treat them as the bathrooms as wet rooms and are currently sourcing much bigger bath matts so more of the floor is covered.

We have an on-going maintenance programme and I have ensured the team get in to the apartment and look at the issues you picked up.

Many thanks once again and we hope to see you again soon.

Very best wishes
Gavin
General Manager

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Reviewed 17 September 2013

Great city center location literally outside the Bullring! Our stay wasnt problem free but overall we were very happy and will for sure be returning.
When we checked in we found the reception staff to be quite rude and short in manner, we were however allowed to check in early which was great. Checking in was no problem at all and was done very quickly.
Once in the room we had problems with the Apple TV not working and therefore no internet. This was a problem for us so we reported this immediately, I found the same person on reception to be very rude when learning of the problem! We did however insist on someone coming up and checking it. A lady soon came up and still had no joy in fixing this (she was lovely though and did try hard in getting this resolved).. we found the guy on reception reluctant to check himself, i believe he was also manager for the day which was surprising given his manner. Eventually he agreed to come up himself and he realised it was indeed broken and after refusing a free bottle of wine (we really needed the internet instead) we were moved.
This took over 2 hours to sort all in all but once sorted we were happy with the outcome and the rest of our stay was completely faultless. Great appliances in the room and fab views, we were impressed with the room just a shame all the staff didn't live up to this. Overall wouldn't hesitate in recommending this hotel.

Room Tip: Be sure to report any problems with the room and push the staff to help rectify them, as in our experience it took a lot of pushing to get an adequate solution.
  • Stayed: September 2013, travelled as a couple
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3  Thank G_N_07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StayingCool_Rotunda, General Manager at Staying Cool at the Rotunda, responded to this reviewResponded 2 October 2013

Hi G_N_07

Many thanks for all your kind words following your stay with us last weekend. We are really pleased to hear that you are looking forward to coming back again in the future but we are really sorry that you experienced problems with the Apple computer (this has now been resolved at the repairers) and had an unhappy experience with one of the team.

I emailed you following your feedback on check out after having spoken to the member of staff concerned this morning and he sends his deepest apologies if it felt like he was trying to fob you off. He was just very embarrassed that he was unable to resolve the issue without changing your apartment. Normally the person in question gets great feedback and we pride ourselves on our great guest care so we are very, very sorry.

Sabrina sends her thanks for you kind words. We are thrilled to hear you enjoyed the larger apartment (and hopefully the views).

We very much look forward to welcoming you back.

Very best wishes
Gavin

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Reviewed 16 September 2013

The rotunda is the only bit of the bullring that wasn't bulldozed in the modern development of birmingham city centre. And what a good decision that was. The tower now serves as lots of lovely apartments and this fantastic hotel (actually serviced apartments).

We were upgraded from Clubman to Maxi with an extra bedroom and bathroom which was a bonus.

The fittings are cool, postmodern, and comfortable. The view is wonderful, across the 3rd city (I am from Manchester, the real second city), and out to the surrounding countryside miles away. The location is great, right at the bottom of New St and from there to the main entertainment zones of the city.

The review could easily have been a 5/5 but for equipment which didn't work. The Apple Mac TV system (a great idea by the way) didn't have a working Spotify account as promised. And the Bose souddock had a broken power supply. So we had no music. And generally, the room is getting close to needing a refresh, with telltale scuff marks here and there.

But even with these minor gripes it is highly recommended. Many readers may be considering the alternative of the Le Tour... we could see this from our bedroom window and while I am sure it is very nice, it is a bit further away from the centre than we needed.

Room Tip: Ask for a room on one of the upper floors to get the best view.
  • Stayed: August 2013, travelled as a couple
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1  Thank hungry_lurcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StayingCool_Rotunda, Owner at Staying Cool at the Rotunda, responded to this reviewResponded 17 September 2013

Hello hungry_lurcher

We were delighted that you enjoyed your stay with us and your comment about whether Birmingham or Manchester is the second or third city caused a few debates here too!

We are sorry that you had problems listening to music - all the issues have now been resolved but everything should have been sorted ahead of your arrival.

We hope you come back to Birmingham again soon. Try another apartment next time so you get a different view of the city.

Best wishes
Tracey

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Reviewed 16 September 2013

We loved everything about the Rotunda, uber cool! You can even open the sliding glass doors and feel the breath of the city (don't worry there is a safety panel!). Late at night and at dawn it is especially magical. Everything in the apartment is cleverly designed, neat, cool, tech-filled and the kitchen fitted with posh appliances. I hadn't realised till we arrived that the furniture is bespoke British made design, done especially for these apartments. The artwork is Twiggy-like 60s images with modern Birmingham backdrops. So cool. Had a great night's sleep. It is so silent in the room at night. Or you can slide open the doors to feel the buzz of the city below. I haven't even got onto the staff yet. Young, friendly, enthusiastic, did everything they could to make our stay fantastic, we loved Simon especially. There was even a birthday card waiting for me in the room on arrival. So thoughtful. I am a very fussy person but I can't find a single negative! It's that good! Treat yourself and enjoy!

  • Stayed: September 2013, travelled as a couple
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Review collected in partnership with this hotel
Thank Murfette2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StayingCool_Rotunda, Owner at Staying Cool at the Rotunda, responded to this reviewResponded 17 September 2013

Dear Murfette2013

It was a joy to read your review and to see what a wonderful time you had with us. I still take great pleasure in seeing the sun rise and set over the city every time I stay.

I have passed on your lovely comments about Simon too. We have a great Guest Relations team at Rotunda.

Hopefully we will see you again very soon.

Best wishes
Tracey

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