A group of 5 of us booked a 2 bedroom deluxe apartment for 2 nights. On arrival, our bill had mysteriously gone up by £10 but this was soon rectified when we queried it. Check in was swift and we soon had the keys to our apartment. Once in there, we immediately noticed that there was an odd smell - a bit like urine mixed with cigarette smoke. Upon further inspection, we noticed that the laminate floor in the kitchen was damaged (most likely a leak from the sink, dishwasher or washing machine. We couldn't shut the lounge window properly, the bedroom curtains were hanging off the rails and there was what looked like sick down the side of the sink. Later that night, one of the blinds fell off the wall when we tried to shut it. Hardly what you expect from a Deluxe apartment. We reported these problems to reception the next day and we were promised that all these issues would be fixed while we were out - when we returned the blind was still exactly where we had left it but at least the sink had been cleaned.
All those issues aside, the location is excellent - very quiet and just behind the Mailbox - and you can park for free at the weekend just across the main road on Cregoe Street. Obviously I appreciate that apartments like this are subject to a lot of wear and tear, but a bit of attention to detail would have ensured that most of the problems we encountered would already have been resolved, or at least flagged to us on check in. For the location alone, I'd go back, but I'd make sure reception knew of any issues as soon as we checked in so we wouldn't be blamed for them
- Official Description (provided by the hotel):
- Comfort Zone Apartments are the ideal hotel alternative for those requiring more from their stay in Birmingham. Check in to our well managed serviced apartments in Birmingham and feel the difference. The apartments are of a high standard, nicely decorated with soft furnishings to give you a cosy homely look and feel. Welcomed by friendly staff, peace of mind with on-sight security and parking (subject to availability), tea/coffee on arrival with compliments. Book online now or give us a call! ... more less
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