I stayed at the apartments for my hen do. My sister had planned the weekend for me and 20 friends. She ensured she had all the arrangements in place for check in at 1 for just one room so we could get ready for our first thing at 3.30. My sister even called that week to confirm.
When we got there, no rooms were ready as promised. We had to wait nearly an hour. Then when we went to check in to the other rooms before we left, none of them were ready either. The staff were good but it showed there had been no communication. We gad to check in when we came back from our night out and even at that time there was bedding missing from the rooms!
Afterwards my sister complained to management. They were rude, unhelpful and showed terrible customer service. Not apologising to her once or taking responsibility. Its a shame because the apartments were nice and in a good location but definitely not value for money in terms of our experience and treatment. I wont be staying there again and I dont think anyone from the rest of the group will either.
- Official Description (provided by the hotel):
- 78 stylish and modern one and two bedroom serviced apartments conveniently located in Birmingham City Centre. We offer a selection of 52 one bedroom (sleeps 3), and 22 two bedroom (sleeps 5) self catering apartments, which come fully-furnished with bed linen and towels also provided. All apartments also come with fully-equipped kitchens, washer/dryer, microwave oven, LCD TV, lounge/dining area and spacious bedrooms. 24 Hour Reception, Car Parking and FREE Wi-Fi available. Our accommodation is comfortable, contemporary and convenient. Providing a genuine home from home. ... more less
- Reservation Options:
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- Also Known As:
- Arc Apartments By Staybirmingham Hotel Birmingham