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“Staff gives wrong information!! Costin us £77!!”

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Hotel ibis budget Birmingham Airport
Ranked #59 of 118 Hotels in Birmingham
Reviewed 27 March 2011

the young lady that checked us in gave us the wrong information about carparking, we asked which carpark we had to use since we received dicount at one for staying at that hotel, she asked where the car was at that time so we explained we was in the small car park just around the corner of the hotel she said it'll be fine there and we had to ask 4 the code at the end of our say to aply the dicount. Thinking nothing else of it we went into birmingham city centre on the bus, when arriving back we went to the car for something then walking back to the hotel a gentelman working in that car park advised us not to leave the car there so we explained what the young lady at reception said and that's when the nightmare began he explained it was a dop off carpark charged at £5 per 15 mins. We went inside the hotel and explained to another young lady what had happened and she said yes its the wrong car park and she couldn't do anything for us so for the 4 hours our car was parked in the wrong car park it cost us £77, then once we got in the correct car park that with the dicount cost us £13.80 so for overnight carparking cost us nearly £100 before we started spending on anything else. Not happy customers!!!

  • Stayed: March 2011
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Thank tenneil18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frederic_Dumont, General Manager at Hotel ibis budget Birmingham Airport, responded to this reviewResponded 6 April 2011

Many thanks for letting us know your thoughts and I’m sorry to hear that you encountered problems with the Car Park.
Due to our location at the Airport, opposite the Terminals, we do not have our own Car Park but we offer discounted price with the NCP No3 "Short & Medium stay" located opposite the Hotel.
All Team members are aware of the Car Park procedure. We also have information and cost clearly displayed at Reception and in the lifts.
I can only assume that there has been a misundertsanding on arrival as you have parked on the "Drop & Go" car park at a cost of £1.00 per 15 min.
Once again thank you for taking the time to bring this matter to our attention as guest feedback is invaluable to our efforts to continually improve the quality of our services. I hope that we will have the opportunity to welcome you back in the future.

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1,468 - 1,474 of 1,730 reviews

An Accor traveller
Moerkapelle
1
Reviewed 17 March 2011

  • Stayed: March 2011, travelled with friends
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Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Frederic_Dumont, General Manager at Hotel ibis budget Birmingham Airport, responded to this reviewResponded 6 April 2011

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Reviewed 10 March 2011

I stayed here for two days going to a concert at the LG arena. At £18 a night for one person, I wasn't expecting much but was pleasantly surprised. The hotel rooms (I got a double) are very, very clean if a little small, come with a pod shower and toilet plus essentials such as cups and soap and the like. Beds are very firm but sleepable, although it was kind of annoying that you only got one plug and the windows are on wires so you can't open them more than about 15cm. Shampoo and hairdryers and things are available for a small charge (I think it was about £1 or £1.50), but staff were friendly and altogether I had a very enjoyable experience. Will stay here every time I'm in Birmingham, and would highly recommend for those on a budget (I'm a student).

  • Stayed: February 2011, travelled solo
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Thank chazeur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frederic_Dumont, General Manager at Hotel ibis budget Birmingham Airport, responded to this reviewResponded 13 March 2011

My team and I very much appreciate your kind words, and I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future.
Kind regards,
Frederic Dumont
General Manager

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Reviewed 1 March 2011

stayed here as had an early morning flight, B&B for under £30 for the 2 of us, breakfast was continental but plentiful and fresh, rooms are basic but spotlessly clean, next door to the ibis and novotel so decently priced places for something to eat for dinner, powerful shower, lay out is a little unusual but if your with your partner/spouse that isnt a problem, check in and out was fast and efficient, this is my first experience of staying at a hotel before flying and staying at the Etap and deffo wont be the last

  • Stayed: February 2011, travelled as a couple
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Thank padsybear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frederic_Dumont, General Manager at Hotel ibis budget Birmingham Airport, responded to this reviewResponded 13 March 2011

Many thanks for the positive comments,
I’m happy we were able to make your stay with us so enjoyable.
I hope we can welcome you back again very soon.
Kind regards,
Frederic Dumont
General Manager

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Reviewed 1 March 2011

  • Stayed: February 2011, travelled solo
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Thank mizobvious
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Frederic_Dumont, General Manager at Hotel ibis budget Birmingham Airport, responded to this reviewResponded 13 March 2011

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Reviewed 28 February 2011

Parked in drop off zone to side of hotel... £1 per 30 mins! Quickly moved to parking across from hotel. ?£16 per 24 hours.
Standard ETAP set up. Staff very friendly- gave me directions on how to get to LG Arena... Short walk to airport terminal... upstairs to monorail...1 minute ride to Arena area.... then a mostly enclosed walk to LG arena past food / drink places.
Room clean and well presented. Room was to back of hotel. No airplane noise heard.
Would definately stay here again.

  • Stayed: February 2011, travelled solo
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Thank marieHenstridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frederic_Dumont, General Manager at Hotel ibis budget Birmingham Airport, responded to this reviewResponded 13 March 2011

Many thanks for posting your comments.
I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future.
Please note that we offer Discounted Price for the NCP Car Park. Contact the Hotel directly for further information.
Kind regards,
Frederic Dumont
General Manager

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An Accor traveller
stafford
1
Reviewed 27 February 2011

  • Stayed: February 2011, travelled as a couple
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Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Frederic_Dumont, General Manager at Hotel ibis budget Birmingham Airport, responded to this reviewResponded 13 March 2011

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Additional Information about Hotel ibis budget Birmingham Airport

Address: Ambassador Road | Birmingham International Airport, Solihull, Birmingham B26 3AW, England (Formerly Etap Hotel Birmingham Airport)
Phone Number:
Region: United Kingdom > England > West Midlands > Birmingham
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #59 of 118 Hotels in Birmingham
Price Range: £36 - £89 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel ibis budget Birmingham Airport 2*
Number of rooms: 120
Official Description (provided by the hotel):
Ibis Budget Birmingham Airport (soon ibis budget) is a low-cost hotel located at Birmingham International Airport. Book this hotel for a short walk from the hotel to the Airport, or easy access to the NEC or LG Arena. The hotel has 120 modern guest rooms, each with en-suite shower, air cooling and flat screen TV. Our Fraiche food outlet serves a good value all you can eat breakfast buffet every morning, and snacks and drinks are available 24 hours a day. 100% non-smoking hotel. Free Wi-Fi throughout hotel in guest bedrooms & public areas. Discounted NCP car park available. ... more   less 
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Also Known As:
Etap Birmingham

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