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“Avoid unless you have to”

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Hotel ibis budget Birmingham Airport
Ranked #53 of 118 Hotels in Birmingham
A TripAdvisor Member
“Avoid unless you have to”
Reviewed 6 July 2011

The place is very clean but the service and layout is terrible. We stayed here on two occassions (way to and from holiday), in both cases although we'd booked a room for three people the bunk was not made up, and only two small towels were provided. The drain in the shower stank on our first stay over and both myself and my husband came away with insect bites after our second stay.
The room was very expensive considering the size and facilities and breakfast was appalling! Cheap cereal and dry bread.
Would not stay again.

  • Stayed June 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frederic_Dumont, General Manager at Hotel ibis budget Birmingham Airport, responded to this review, 7 August 2011
I am really sorry to hear that your stays at the hotel wasn’t up to your expectations.
I appreciate the feedback and rest assured that we take all comments very seriously.
We are classed as a "low cost" budget hotel and we have limited facilities BUT we still remain one of the cheapest and value for money hotel in the Birmingham Airport area.
Please note that if you encountered some problems during your stay, do not hesitate to contact the Reception which is open 24 hours. The Team will be happy to help you the best way possible.
As per Etap Standard, the Bunk Bed is not made and we only provide all necessary linen (pillow, duvet, sheet...) - However, if asked in advance, we can organised for the Bunk Bed to be set up for you by the Housekeeping Team before your arrival.
Also, we only offer 2 towels and 2 pillows per room BUT extra towels and pillows can be collected from the Reception at any time.
Once again, thank you for your feedback.
Kind regards,
Frederic Dumont
General Manager
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Birmingham
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 July 2011

The hotel although basic was excellent value for money, the rooms were very clean and the bed comfortable. There was a selection of drinks and snacks available at a reasonable price and you can eat next door in the IBIS. The location is excellent just 2 minute walk to the airport. Breakfast was also good value, continental style and as much as you wanted and available from 4am. Staff were helpful and friendly. Perfect for a 1 night stopover.

  • Stayed June 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank brummiecat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frederic_Dumont, General Manager at Hotel ibis budget Birmingham Airport, responded to this review, 7 August 2011
Thank you for posting your thoughts on here, we really value your feedback.
We look forward to welcoming you back soon.
Kind regards,
Frederic Dumont
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Springfield, Missouri
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 July 2011

Our party of 5 (2 seniors,1 adult, 2 children) booked 2 rooms, so that the children could each sleep in a bunk bed. Sleeping was fine but the rooms were so small that everything else (watching TV, repacking and weighing baggage, drying hair after shampoo) was very difficult. The cleanliness of the rooms was the only real plus.

Playing a game of cards was out of the question -- even just three of us couldn't sit on the double bed because of the bunk bed over-hanging it.

Getting into and out of the bottom bed made one vulnerable to bumping one's head on the bunk both going and coming.

There was only one outlet in the room besides the one for a razor, so recharging cell phones and using a hair dryer required staggering those tasks until later at night than we wanted to stay up. Using a hair dryer was also diffficult since the outlet was as far across the room from the mirror above the sink as possible.

All in all, there were far too many inconveniences to make the cost savings worth it! We won't stay here again,and will urge other family and friends traveling through BHX to find another hotel.

  • Stayed July 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank slh45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frederic_Dumont, General Manager at Hotel ibis budget Birmingham Airport, responded to this review, 13 July 2011
Thank you for your feedback.
I am really sorry to hear that your stay at the hotel wasn’t up to your expectations.
We are classed as "low cost" budget hotel and we do have limited facilities.
Please rest assured that I have taken note of your comments and the matter will be addressed.
Kind regards,
Frederic Dumont
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
Reviewed 2 July 2011

Delighted with my stay here, was at dinner at Hilton and conference at NEC, and handy for both (5 mins away). Glenys on front desk very helpful for information. Room perfect for overnight crash, new - clean and everything in good order. Internet for only £3 a good add on service. Would definetly use again.

  • Stayed June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank palacemeister17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frederic_Dumont, General Manager at Hotel ibis budget Birmingham Airport, responded to this review, 13 July 2011
Many thanks for your comments.
The team, especially Glenys, and I are glad that you enjoyed your stay.
We look forward to welcoming you back in the near future.
Kind regards,
Frederic Dumont
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 29 June 2011

Etap hotel Birmingham

Our flight came in at 1.20am on a Sunday morning, meaning there were no trains back until 9am. Originally we had planned to stay at the airport until nearer 9am but the flight was so tiring, my partner persuaded me in my grumpy tired mood to book a room for the night. There are a couple near the airport but we chose Etap. I've never stayed at an Etap before but was pleasantly surprised by it. The room cost £37 for one night and it was the best £37 I've ever spent!

The room was just your average budget room, with a double bed but with a single bed above (bunk bed) which id never seen before. It had a TV a small sink, shower and toilet. The beds were a little hard but i usually prefer this and slept like a dream! There was some noise from the window which at first we thought was the monorail thing but on further inspection the window wasn't completely shut so the air was producing a whirling noise, as soon as it was shut proper there wasn't a peep! The shower was hot and powerful and the TV had good reception. In all i couldn't fault it for a one night stop off and I'm glad i did it because i hadn't quite realised how much i needed the sleep.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Iced_Jelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frederic_Dumont, General Manager at Hotel ibis budget Birmingham Airport, responded to this review, 13 July 2011
Thank you for taking the time to write a review about your recent visit with us.
I am delighted that you enjoyed your stay and look forward to welcoming you back again soon.
Kind regards,
Frederic Dumont
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
280 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 190 helpful votes
Reviewed 28 June 2011

Heres my review on the Etap Birmingham Airport

We paid £18 for this hotel and the location is great its just a few steps away from the check in desks and we suggest that you check in to youre flight and then go back to the Hotel for breakfast its alot cheaper than paying the Airport prices

The Hotel is a standard Etap Hotel nothing special though the Staff are friendly,The Rooms are comftable and have a fairly large Television for a budget hotel,Though the beds are not the most comftable in the world they are ok for a one night stay.

So if youre looking for a decent nights sleep for a very small amount of money which is 2 seconds away from the terminal go for this Hotel!

Room Tip: ask for a room on a higher floor
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  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank orlandouk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frederic_Dumont, General Manager at Hotel ibis budget Birmingham Airport, responded to this review, 13 July 2011
Thank you very much for taking the time to write a review and post some pictures on here.
I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future.
Kind regards,
Frederic Dumont
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel ibis budget Birmingham Airport

Property: Hotel ibis budget Birmingham Airport
Address: Ambassador Road | Birmingham International Airport, Solihull, Birmingham B26 3AW, England (Formerly Etap Hotel Birmingham Airport)
Phone Number:
Region: United Kingdom > England > West Midlands > Birmingham
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #53 of 118 Hotels in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:2 star — Hotel ibis budget Birmingham Airport 2*
Number of rooms: 120
Official Description (provided by the hotel):
Ibis Budget Birmingham Airport (soon ibis budget) is a low-cost hotel located at Birmingham International Airport. Book this hotel for a short walk from the hotel to the Airport, or easy access to the NEC or LG Arena. The hotel has 120 modern guest rooms, each with en-suite shower, air cooling and flat screen TV. Our Fraiche food outlet serves a good value all you can eat breakfast buffet every morning, and snacks and drinks are available 24 hours a day. 100% non-smoking hotel. Free Wi-Fi throughout hotel in guest bedrooms & public areas. Discounted NCP car park available. ... more   less 
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Also Known As:
Etap Birmingham

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