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“thanks glenys”

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Hotel ibis budget Birmingham Airport
Ranked #52 of 118 Hotels in Birmingham
lanzarote
Level Contributor
8 reviews
3 hotel reviews
“thanks glenys”
Reviewed 9 September 2011

we would have liked to stay here for a second time but the hotel was full due to a show at the nec and our lack of advance planning. we turned up on the door step and glenys did all she could to find us a bed for the night, All the nearby hotels she called were also full so we ended up staying in the etap city center which was fine. Thanks again Glenys you could have just said no sorry full up but you pulled out all the stops and found us a bed.

  • Stayed September 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank eburb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frederic_Dumont, General Manager at Hotel ibis budget Birmingham Airport, responded to this review, 28 September 2011
Many thanks for the review.
Glenys very much appreciate your kind words.
We look forward to welcoming you to the hotel in the future.
Kind regards,
Frederic Dumont
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Reigate, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 September 2011

Practical, comfortable hotel, 30 second walk to terminals, also choice of facilities at neighbouring hotels and airport. All of the staff including Frederic, Diane, Anya, Glynis etc are always most helpful and friendly, almost feels like a family run hotel. This is an excellent, basic, easy place to stay before or after a flight, offers good value for money so close to the airport.

  • Stayed September 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank robert p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frederic_Dumont, General Manager at Hotel ibis budget Birmingham Airport, responded to this review, 28 September 2011
Thank you very much for taking the time to post your thoughts on here.
My team and I are glad that you enjoyed your stay with us.
I look forward to welcoming you back soon.
Kind regards,
Frederic Dumont
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 September 2011

3rd time I've stay at Etap hotel. They have great friendly staff there, especially Glenys, really helpful & professional.

Charles N

  • Stayed September 2011, travelled on business
    • Sleep Quality
    • Service
Helpful?
1 Thank Charlesn77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frederic_Dumont, General Manager at Hotel ibis budget Birmingham Airport, responded to this review, 28 September 2011
Thank you for your very kind words.
They are very much appreciated and my team, especially Glenys, will be delighted to hear that you enjoyed yourselves.
We all look forward to welcoming you back soon.
Kind regards,
Frederic Dumont
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derry, Northern Ireland
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 September 2011

this hotel is in an excellent location for stopover flights. we stayed on our way from ireland to mexico and we were glad it was only a short stay. the mattress on the bed of our small double room was very thin. i would probably not stay at an etap again, but would be happy to try an ibis/novotel, and would advise other travellers to do the same!

  • Stayed October 2010, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank darraghh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frederic_Dumont, General Manager at Hotel ibis budget Birmingham Airport, responded to this review, 28 September 2011
Thanks for leaving your thoughts here.
Please accept our apologies for not living up to your expectations.
Be assured that we are looking into the matter.
We are doing a trial at the moment in order to improve the comfort of our beds.
Following positive guest feedbacks, it should be roll out to the entire hotel in the near future.
I hope we can welcome you back to the hotel.
Kind regards,
Frederic Dumont
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
108 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 4 September 2011

For £25 a night I have absolutely no complaints. Slap bang outside the departures and no plane noise whatsoever. Yes you do have to book your car parking separately( it is in the NCP) but they offer cheap rates if you pre book with them. The rooms are basic - bed, shower, toilet. There is a tv and a couple of power points. No kettle or tea facilities but to be really honest I wasn't there long enough to bother. I'd have no hesitation in using it again when flying out of Birmingham or flying in late.

  • Stayed September 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Spongegod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frederic_Dumont, General Manager at Hotel ibis budget Birmingham Airport, responded to this review, 28 September 2011
Many thanks for posting your comments.
I’m so glad that you had an enjoyable time during your stay.
I hope we can welcome you back to the hotel in the near future.
Kind regards,
Frederic Dumont
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
worcester
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 26 August 2011

i needed somewhere to stay prior to an early flight - this hotel offered clean, good size rooms at extremely good price - the ritz it isnt but convenience and value make this hotel a good option for fliers

  • Stayed August 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TonyfromtheUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frederic_Dumont, General Manager at Hotel ibis budget Birmingham Airport, responded to this review, 4 September 2011
Thank you for your kind comments.
I’m so glad that you had an enjoyable time during your stay.
We hope to see you again soon.
Kind regards,
Frederic Dumont
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel ibis budget Birmingham Airport

Property: Hotel ibis budget Birmingham Airport
Address: Ambassador Road | Birmingham International Airport, Solihull, Birmingham B26 3AW, England (Formerly Etap Hotel Birmingham Airport)
Phone Number:
Region: United Kingdom > England > West Midlands > Birmingham
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #52 of 118 Hotels in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:2 star — Hotel ibis budget Birmingham Airport 2*
Number of rooms: 120
Official Description (provided by the hotel):
Ibis Budget Birmingham Airport (soon ibis budget) is a low-cost hotel located at Birmingham International Airport. Book this hotel for a short walk from the hotel to the Airport, or easy access to the NEC or LG Arena. The hotel has 120 modern guest rooms, each with en-suite shower, air cooling and flat screen TV. Our Fraiche food outlet serves a good value all you can eat breakfast buffet every morning, and snacks and drinks are available 24 hours a day. 100% non-smoking hotel. Free Wi-Fi throughout hotel in guest bedrooms & public areas. Discounted NCP car park available. ... more   less 
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Also Known As:
Etap Birmingham

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