Keeping it short...
Arrived at 7.30pm on a Saturday for our table booked for 10 people at 8pm...didn't get our table until 9.10pm!! Had to chase around to find out what was going on instead of enjoying my birthday meal. we were ignored and the service was terrible!we were told a table of 16 had arrived late and so we had to wait!!
Couldn't get served at the bar as a hen party were sat all around the bar having a cocktail making session(which is fine but no where else to get a drink from)
Drink very over priced for the quality far to expensive for cheap BBQ style glassware!! Ended up having to ask for some bread and olives as we were starving and one of our party was heavily pregnant and nearly had to leave as she couldn't wait any longer to eat something.
Once we got our table......
Table thrown together, cheap thin bargain cutlery and one tea light, paper napkins, table was dirty all smeared and marked,Table looked over a messy kitchen.
we'd booked a booth table and were then directed to the wrong table so had to stand around in the middle of the restaurant waiting to be seated! Eventually we got our table after a very long wait indeed.
Food was nice and well cooked but everything else ruined it. Staff were friendly but nobody seemed to be managing or taking charge and it showed.
Such a shame as the venue is gorgeous but the customer service is not good at all.since Birmingham has so many good quality restaurants of a high standard around it's surprising that this place is still open.
Will not be returning here again, just a real shame that I found this out on such a special evening.
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