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“Ideal for business at NEC”

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Ibis Birmingham Airport - NEC
Ranked #20 of 118 Hotels in Birmingham
GreenLeadersBronze level
Arce, Italy
Level Contributor
86 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Ideal for business at NEC”
Reviewed 19 April 2014 via mobile

Traveling for business in this cost conscious economy, I frequently find myself at an Ibis. This one shares the convenience of most of the franchise but enjoys the exception location that offers everything from the airport and train station to a shopping center with food court, there's even a pod that takes you directly to the NEC.
The rooms are typical Ibis complete with most amenities including wifi. Unfortunately, the staff had a "please don't bother me" attitude with the exception of an Indian gentleman who would go out of his way to greet me and offer his assistance. Though cautiously keeping the room key from electrical devises I was required to re-swipe my key at front desk almost every night (I hate that). Lastly, stay away from 9th floor on the east side facing the airport; the wind and airport noise can be bothersome.

Stayed April 2014, travelled on business
Helpful?
Thank Mangosdead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisBhxAirport, General Manager at Ibis Birmingham Airport - NEC, responded to this review, 7 May 2014
Dear Guest, Thank you for your feedback, which is invaluable in our efforts to assess and continually improve upon the quality of our service. I hope we will have a pleasure of welcoming you back to Ibis Birmingham Airport in the near future.


Best regards,

Carlos Vieira
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (197)
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Wales
Level Contributor
34 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 17 April 2014

Basic but clean and comfortable room, reasonably priced, conveniently located for easy access to the LG Arena - the monorail line is just across the road and runs regularly. There is a car park very close by for an extra charge. Easy hotel to find and had a good nights sleep.

We booked 2 nights as we were going to the Rihanna concert and visiting family nearby. Unfortunately the family member ended up in hospital last minute as we were travelling to the hotel and we decided to cancel the second night. The staff were exceedingly helpful and although they could not give us a refund on the room we were credited the cost of the car parking and a breakfast each which equalled the price of the room - fabulous!

Also very convenient for Birmingham Airport - 2 minutes walk.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DawnDWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisBhxAirport, General Manager at Ibis Birmingham Airport - NEC, responded to this review, 18 April 2014
We at the Ibis Birmingham Airport, very much appriciate all your thoughts. we are pleases that you enjoyed your stay, and having noted all your comments. we look forward to welcoming you back in the near future,

Kind regards,

Carlos Vieira
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
31 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 16 April 2014 via mobile

Stayed here for 3 nights while exhibiting at the food show at NEC. Found the rooms to be clean and bed comfortable but couldn't get my head around the bathroom / toilet. Looked like they had just added it on to the room and didn't belong?? The staff downstairs struggle to serve drinks and food and are quite impersonal. Wouldn't stay here again apart from last resort.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Glen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisBhxAirport, General Manager at Ibis Birmingham Airport - NEC, responded to this review, 18 April 2014
Dear Guest, I am delighted to hear that you found our location to be very convenient and your room to be clean and comfortable. However at the same time I was very sorry to learn that the service you experienced in our restaurant was not of a high standard. Please allow me to express my sincerest apologies. Your comments have been reviewed with the Food and Beverage Manager and corrective measures have been implemented to avoid a similar situation occurring in the future. I hope that you will give us the opportunity to welcome you back in the future.

Kind regards,

Carlos Vieira
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chelmsford, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 April 2014 via mobile

Couldn't fault the hotel, the staff were friendly and helpful. Rooms and communal areas basic but spotlessly clean. There is free slow wifi and the beds......so comfortable, probably the most comfortable I've ever slept in other than my own. A shame the rooms were on the too warm side as I didn't want to run the fan all night. The soundproofing also seems to be pretty good, you can barely hear the planes taking off every two minutes and heard nothing from other rooms although they were fully booked. Also ate in the restaurant which was better than expected for the type of hotel it is and the buffet breakfast was good too.

Stayed April 2014, travelled with family
Helpful?
1 Thank Alisonu185
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisBhxAirport, General Manager at Ibis Birmingham Airport - NEC, responded to this review, 18 April 2014
Dear Guest, Thank you very much for your review. We are delighted to hear how much you enjoyed our location and the comfort of our beds and we look forward to seeing you again in the near future.

Kind regards,

Carlos Vieira
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gloucester, United Kingdom
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 7 April 2014

You get what you pay for. This said, the room was comfortable and we both had a good night's sleep. However, we were both disappointed that unless you were a lager drinker the choice at the bar was incredibly limited. The drinks list promised so much but barely any of it was in stock! The location of the hotel cannot be argued with but the stock at the bar and the service we were greeted with was poor- they did know what was on their own wine list and we had to settle for third choice of drink. Whilst this may seem trivial I have never before been in a hotel so poorly stocked.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 5LF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisBhxAirport, General Manager at Ibis Birmingham Airport - NEC, responded to this review, 18 April 2014
Dear Guest, we welcome all feedback that we receive from our guests and will endeavour to use such feedback constructively. Feedback such as yours that highlights areas where we could be doing better is particularly useful and we are grateful for your time in sharing your experiences with us.

Best regards,

Carlos Vieira
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Birmingham Airport - NEC

Property: Ibis Birmingham Airport - NEC
Address: Ambassador Road | Birmingham International Airport, Birmingham B26 3AW, England
Phone Number:
Region: United Kingdom > England > West Midlands > Birmingham
Amenities:
Business Centre with Internet Access Restaurant Wheelchair access
Hotel Style:
#4 Green Hotel in Birmingham
#17 Romantic Hotel in Birmingham
#19 Family Hotel in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ibis Birmingham Airport - NEC 3*
Number of rooms: 162
Reservation Options:
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Also Known As:
Ibis Birmingham Airport Hotel Birmingham

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