Bar staff, waiters and cleaning staff were very friendly and efficient. The room was comfortable, clean and warm, so no complaints at all. However, they made a mess of our booking and insisted we had paid for room only (we had booked for breakfast too). After a long discussion and no concession from the desk staff we did eventually manage to find our email confirmation on the laptop. They insisted we had booked via Late Rooms, whereas we knew we had booked direct. When we found the proof we didn't get an apology, which was a shame - sometimes you need to trust your customers, or at least try to be a bit sympathetic.
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- Also Known As:
- Ramada Encore Birmingham Nec Hotel Birmingham