Lets start with the positives:
Check in was easy and the rooms were clean.
Upon asking the receptionist for a iron and ironing board i was told that the man that brings them to your room was too busy!....no ironing board turned up that night...I had to ask again the next morning...this time it turned up!
Resturant: food was average but service was rubbish, our party stayed for the week and had a meal there for the first 3 nights but each night they forgot something, one night they forgot a meal, the next they mucked up a veggie order and the next they forgot our sides.
Overall hotel OK but service is well below par considering our party paid over 2k for the rooms that week!!!
If Ramada Encore have a training program for staff it is clear their current staff havent been on it!
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- Also Known As:
- Ramada Encore Birmingham Nec Hotel Birmingham