We have been staying at this hotel when attending the NEC Spring Fair for the last few years, usually for four nights. As with all the hotels in area the price rises significantly during shows and exhibitions and this year we were charged £192.00 per night for a room that sleeps 3 plus £7.50 per night for parking, steep for 3* but it is very convenient for the NEC has a bar and the food is good .Our room 111 we have used before and is warm and comfortable although the sink was blocked and although made up to sleep 3 there was only 2 cups and towels for two.We reported this to reception but nothing was done that night.The next morning we again reported the above to reception before attending the show for the day. On returning to the room tired at 7pm we found it unserviced and sink still blocked another trip to reception eventually resolving the sink but had to make do with hand towels ,make own beds and dispose of rubbish etc ourselves.Following day we had the towels and cup provided but laminate floor seemed to be sticky and appeared streaky and the smell we thought was the sink remained.On packing up the fifth day my wife found an old paper carrier bag containing half eaten food and chips in the corner of the room behind a curtain that had been left by a previous occupant which explained the smell in the room.
Sorry to say that we will probably not be returning which is a shame as in the past we have found this an excellent venue. When paying 4* prices you expect a service to go with it and it appears the housekeeping standards have fallen dramatically lately.Hopefully things will improve so we will be keeping an eye on the reviews.Have given a three review on the basis the food was good and it is within walking distance of the NEC.
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- Also Known As:
- Ramada Encore Birmingham Nec Hotel Birmingham