Booked reservation 6 months early for my son and his friend, who were going to a concert at the arena. Was quoted set amount and received confirmation. Asked for twin beds and was told this would be accommodated. Couple of months later, contacted hotel to say we needed a single room also and they added this to the reservation. When they arrived and tried to book in, they were told they were very busy and unfortunately all the twin rooms were taken, and they all ended up having to pile in to one room (for which they also overcharged him) I contacted them the next day and was told it was unfortunate that they had a big party of guests that weekend...and had been overcharged. 'Making a reservation' must mean something different in the hotelier business!!! Will not be using them again!!!
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- Also Known As:
- Ramada Encore Birmingham Nec Hotel Birmingham