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“Rather basic”

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Ibis Styles Birmingham Airport NEC
Ranked #61 of 117 Hotels in Birmingham
Aylesbury, United Kingdom
Level 4 Contributor
46 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Rather basic”
Reviewed 20 May 2014

Stayed for business at the NEC.
Check in efficient although I had a problem with room allocation, later that day my room was allocated to another guest checking in, so a little confusion.
Rooms are basic but clean, air conditioning erratic and rooms facing the airport are noisy.
Room service quick and food was good. Car park is always full and difficult to find a free space.
Bathroom was shower only, no soap or shampoo for guest use, although shower did dispense shower gel.
Convenient for both NEC and Airport along with Rail station very close.

Room Tip: Ask for room away from airport side for a quieter stay.
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kaf51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison H, General Manager at Ibis Styles Birmingham Airport NEC, responded to this review, 31 May 2014
Thank you for taking the time to review our hotel. We very much appreciate your feedback to improve our offering.

We are very convenient for the NEC, Airport and Birmingham Internation Railway Station and we look forward to welcoming you back with us.

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
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nottingham
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 20 May 2014

good location for the arena, it was only a ten min walk from the hotel, the room had everything you needed and clean, food excellent, staff very friendly and went out their way to help you, so will go back to this hotel when at the arena again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jane d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison H, General Manager at Ibis Styles Birmingham Airport NEC, responded to this review, 31 May 2014
Thank you for your great review. We very much look forward to welcoming you back.

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burry Port, United Kingdom
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 20 May 2014 via mobile

Stayed for one night prior to flying to Crete. Rooms pretty basic, however okay. Price of a pint a little hefty. Parked car for duration of Hols at a reasonable price. Hotel is conveniently located near to Monorail which is ideal for Airport. I would stay again.

Stayed May 2014, travelled as a couple
Helpful?
Thank Gows918
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison H, General Manager at Ibis Styles Birmingham Airport NEC, responded to this review, 31 May 2014
Thank you for taking the time to comment on our hotel. We look forward to welcoming you back in the future.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
15 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 May 2014 via mobile

We stayed for one night before we flew to Greece the hotel is very basic no frills with a few bits of damage throughout, dining area looks like a canteen, the food was surprisingly hearty but slightly over priced, overall okay for a quick overnighter but that's it!

Stayed May 2014, travelled as a couple
Helpful?
1 Thank trussy82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison H, General Manager at Ibis Styles Birmingham Airport NEC, responded to this review, 31 May 2014
Thank you for your review, we appreciate all feedback from guests who stay with us to improve our standards.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Birmingham hotels

Bristol, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 May 2014

On arrival we were given a room with no showerhead, the shower area was dirty and smelt of raw sewage. We complained and took another room, this was little better, the shower floor was mouldy, the flooring in the bedroom was not joined properly and the window was broken and would not close. The bed (a standard double) was very firm, which we found to be uncomfortable.

The hotel appears to have no maintenance schedule, along with the faults in the room a heater was hanging off the wall in the dining area, the tiles in the lift are cracked. The advertised hairdryer in the room was absent and the Wi-Fi only available in the bar area, a wired internet connection in the room was slow at best, not the fast speed indicated on the hotels publicity. The room key needed to be reprogrammed every day and, according to the notice in reception, also after each visit to the NEC.

We requested a copy of our bill on departure, only one of two nights were shown and, despite a phone call, we are still awaiting a copy for the first nights accommodation.
In conclusion the hotel is below Travelodge standards, certainly not the boutique hotel their website would lead you to believe.

Room Tip: I would suggest another hotel.
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison H, General Manager at Ibis Styles Birmingham Airport NEC, responded to this review, 31 May 2014
Im so sorry that our hotel did not meet your expectations.

We have an ongoing maintenance programme. I apologize sincerely you were allocated a room that was having the shower heads deep cleaned on check in.

The heaters on corridors are corrected each day but guests with luggage do knock these as they do jut out a little. We are discussing alternative to the radiators we have at present to alleviate this problem.

The lift flooring is also in hand and being replaced very shortly.

Thank you for your comments, they are invaluable to us to improve our service and standards for our guests.

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Telford
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 18 May 2014

Stayed in this hotel the night before we flew to Tunisia, and again on our return, save having to drive/fly, or fly/drive.
It's basic, you get a room, a bed, a shower, a TV. Think Travelodge.
It's close to the airport, closer to the NEC, probably ideal for a concert.
We were disappointed there wasnt a snack machine, we fancied some crisps or something and found the only thing on offer was a pizza at over a tenner. We ended up walking through an industrial estate to the railway station to get some snacks. (Which probably cost us over a tenner, but there you go!) Parking was good, we paid £20 for the week we were away.
Rooms were tidy enough, could do with a small refit, but basically ok for a one night stopover.
Breakfast was very good, buffet style, if a little overpriced.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Dale-King
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison H, General Manager at Ibis Styles Birmingham Airport NEC, responded to this review, 31 May 2014
Thank you for your review. We do have a vending machine located at our business point that is the far end of the restaurant past the buffet area. I am sorry this was missed during your stay as would have saved you a walk to the station.

I am pleased you enjoyed your stay with us and look forward to welcoming you back in the future.

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level 4 Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 18 May 2014

Put in room 9 in which there were hairs in the shower, mould in the shower and hair over the half used shower gel provided, hairs and squashed daddy long legs on the floor. Complained and was moved to room 205 which was very nice. General cleanliness in the hotel is poor, unhoovered, glass and windows dirty etcstaff especially duty manager was helpful.
Breakfast was average, lacking choice for continental, had to ask for marmalade and jam.
Paid for dinner £25 for one course for 1 adult and 1 child and we both came away hungry and my daughter had some very dodgy looking sausages which we informed the waiter who just smiled and walked away.
Found the walk back from the LG frightening as a lady with my 10 year old daughter, as wasnt light and had to walk through an industrial estate with nobody about.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vindrea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison H, General Manager at Ibis Styles Birmingham Airport NEC, responded to this review, 31 May 2014
I am so sorry for the inconvenience caused to you and your daughter having to move rooms due to cleanliness issues, I have discussed your stay with our housekeeping team, please be assured that this is not our usual standard.
I am pleased that the second room allocated was satisfactory to you.

The route taken from the NEC is heavily monitored by cctv and very well lit. It is a route taken by all NEC staff as their designated parking is next to our hotel. There is also quite a few people returning from the same concert on this route to avoid feeling isolated.

I am pleased that you found our staff to be helpful and hope to see you again when you are next in the area.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Styles Birmingham Airport NEC

Property: Ibis Styles Birmingham Airport NEC
Address: Bickenhill Lane, Birmingham B40 1PJ, England (Formerly Ramada Encore Birmingham NEC)
Phone Number:
Region: United Kingdom > England > West Midlands > Birmingham
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #61 of 117 Hotels in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ibis Styles Birmingham Airport NEC 3*
Number of rooms: 166
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Nozio Netplan srl, Expedia, ACCOR, Odigeo, Hotels.com, TripOnline SA, Ebookers, HotelQuickly, Evoline ltd and Cancelon so you can book your Ibis Styles Birmingham Airport NEC reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ramada Encore Birmingham Nec Hotel Birmingham

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