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“Convenient and clean”

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Travelodge Birmingham Central Newhall Street
Ranked #53 of 117 Hotels in Birmingham
Certificate of Excellence
Cardiff, United Kingdom
Level 6 Contributor
321 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
“Convenient and clean”
Reviewed 27 March 2014

For the price it is a clean room plenty of pillows on bed. Bathroom disappointed only in the fact there was a bar of soap, no shampoo. Cannot comment on food as dined out. Staff were courteous and helpful.

The lift needs the insertion of your keycard to call it to ground floor. No matter how many times I tried I failed. Staff member said there is a knack to it and proceeded to convince me he didn't have it either as the lift refused to budge. Perhaps the knack is to use the stairs!

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ernie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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480 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • German first
  • Any
English first
Peterborough, United Kingdom
1 review
Reviewed 24 March 2014

First time stayed in this Travelodge with my friends on Saturday night room was nice and clean. when we checkedin reception staff was very smiley and welcoming especially the night staff. he was very friendly provide me useful information and directions to nearby clubbing area booked a taxi for us. He was very energetic bring extra bedding for us in our room around 3am in the morning though he was working alone on busy Saturday night handling reception and barcafe. Excellent customer service by him.

Regards,
Sophia

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sophia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derby
Level 4 Contributor
42 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 20 March 2014

For the price paid the hotel is great value for money. We only stayed one night for a concert at the NIA (seemed like lots of people were doing the same).
Staff were very friendly and the hotel comfortable and clean.
Located a short walk to the NIA it was great for the evening, be aware walking to the Bullring and centre shops is a little further.
The only issues we had were on trying to find the hotel and like a lot of other people we gave up trying to call the lift with the door key and used the stairs instead (seems you have to swipe the card and call the lift in a certain order for it to work)

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge

Helpful?
Thank jonandmarkuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hednesford, United Kingdom
Level 6 Contributor
129 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 18 March 2014

Stayed in a few Travelodge hotels and the last two i have stayed in including this one has put me off. I think there are better budget hotels for the same price, namely premier Inn, much better quality and comfort and more for your money.

Staff were friendly when we checked in. Our room was extremely cold and the heater wasn't on at all, when we did put it on it wasn't much warmer. The shower was not very powerful and leaked on the floor.

Breakfast was terrible, bread and croissants were stale, the beans were dried up, bacon and sausage were cold, milk was bad, dirty cutlery, no serviettes, toilets were dirty, the list goes on.

When we told the receptionist when we checked out, we were told the manager would contact us, who never did, i had to chase. I spoke and dealt with head office in the end from there lack of help from the hotel Manager.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leanne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelodgeUK, Amy from Customer Services at Travelodge Birmingham Central Newhall Street, responded to this review, 20 March 2014
We are sorry to learn of your poor experience Leanne K and your disappointment with the temperatures in your room. We can confirm that in the interest of climate change our heaters will be turned off prior to your arrival, we also do provide a number of spare blankets and duvets at reception should our guests need them for extra warmth. Our Bar café staff are fully trained on preparing our to a great standard and ensure all breakfast items are readily available for our customers, so it is regrettable that the service fell below the standards we would expect on this occasion. When a guest leaves their contact details at reception we would have expected a phone call to be followed up in order to resolve so we are truly sorry to learn this did not happen. We will be sure to pass on your comments to the hotel management team so that they can be aware of the feedback you have left and the improvements which are needed.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ipswich, United Kingdom
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 17 March 2014 via mobile

Stayed here for a gig at the NIA. We stayed on a Sunday and the parking was brilliant as we managed to get parked outside for free (only on a Sunday!) and then paid extra on Monday morning at the pay machine outside. The NCP was only round the corner though so otherwise we would have gone there.

Staff really helpful particularly the young blonde haired lady, this really makes such a difference!

The only reason I'm giving it four stars is the sheet that was used on the single bed. It seemed as if it was years old, really plucked and rather uncomfortable. I would have asked for another sheet but we arrived back very late. However that wouldn't put me off staying again, the room was good as it had just been refurbished.

Stayed March 2014, travelled with friends
Helpful?
Thank Gemma K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Austell, United Kingdom
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 March 2014

Stayed for 2 nts for a concert at NIA, hotel was spotless, comfy bed, quiet, apart from noisy guest in nearby room at 2.00am. Staff were really friendly & helpful. Would certainly stay again.Thankyou!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge

Helpful?
Thank Bev P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coventry, United Kingdom
1 review
Reviewed 15 March 2014

My niece was graduating from Birmingham Uni all the family came to Newhall street for the evening, there was only one member of staff working he was running the restaurant (cooking & serving the food)the bar & reception,myself & my family in total 12 of us just watched in amazement as this young man kept the whole show running like clock work,not a dirty glass or plate was left on a table no ringing phone went unanswered & he even had the manners to stop & check that all customers were happy,I'd be most disappointed if the management did not give this young man a big pat on the back he is an asset to your company,
Date of stay Sunday 9th march
James watt
Related to the Johnson family

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jmwatt13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Travelodge Birmingham Central Newhall Street

Property: Travelodge Birmingham Central Newhall Street
Address: Travelodge 80 Charlotte Street | off Newhall Street, Birmingham B3 1PW, England
Phone Number:
Region: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #53 of 117 Hotels in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:2 star — Travelodge Birmingham Central Newhall Street 2*
Number of rooms: 100
Reservation Options:
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Also Known As:
Travelodge Birmingham Central Newhall Street Hotel Birmingham

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