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“Not as good as other Premier Inns”

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Premier Inn Birmingham Central (Hagley Road) Hotel
Ranked #34 of 118 Hotels in Birmingham
Certificate of Excellence
Manchester, United Kingdom
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Not as good as other Premier Inns”
Reviewed 28 February 2014 via mobile

When we go away with the kids, we always stay at a Premier Inn, you can't beat the price, generally the rooms are spacious and the staff friendly.

This hotel had much smaller rooms, we have 2 young children and a baby which is normally fine, but when we checked in we were squeezed into the tiniest room that smelt of cannabis!!!!

As you can imagine, not amused in the slightest. It took 20 minutes of arguing with the manager when all of a sudden there was a much larger room available, she was generally uninterested in our concerns, it felt like she was doing to a favour by giving us a room suitable to a family with children. Hang on, I'm sure we booked a FAMILY ROOM......

The brand is let down heavily by this hotel and the 'manager' we came into contact with. Love Premier Inn, but not this one I'm afraid.

Stayed February 2014
Helpful?
Thank MancDaddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shahina B, Reception Team Leader at Premier Inn Birmingham Central (Hagley Road) Hotel, responded to this review, 3 March 2014
Dear MancDaddy,

Thank you for your review of the hotel.

Your feedback is very much appreciated and your comments welcome: I am however sorry to read that you feel there are some areas in which we can improve. Please be advised, your comments are taken seriously and will be investigated fully.

Thank you once again, and we hope to welcome you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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556 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (83)
Date | Rating
  • English first
  • Italian first
  • Swedish first
  • Any
English first
Plymouth, England, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 24 February 2014

This hotel away clean and comfortable it had all the facilities I could ask for and the staff were more then helpful when asked! Staff were on the reception 24 hours a day which made us feel safe in the means of needin anything at anytime! The restaurant which was attached was a beefeater we had breakfast here and lunch. The breakfast was lovely and had everything you need which a cooked breakfast cooked to order. The lunch was lovely although we had a waiter which seemed very miserable like he didn't want to work there which rubbed off on myself and my friends/family. Other then this the decor of the beefeater was lovely and warming, the only issue we had was on arrival which was a late Friday evening parking was limited we spent a long time looking for a space as the carpark is shared with the busy restaurant. With this issue we asked for help from the premier inn staff and they accommodated us with a space.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rochelle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shahina B, Reception Team Leader at Premier Inn Birmingham Central (Hagley Road) Hotel, responded to this review, 3 March 2014
Dear RochelleS,

Thank you for taking the time to share your experience following your recent stay with us and for rating us 5*!!

I am delighted that you really enjoyed every aspect of your stay. It is indeed very pleasing to read that you especially enjoyed the comfort, cleanliness and the good value for money that we offer.

I look forward to welcoming you back again during your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
bearsted
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 February 2014

We stayed here for a visit to the university which is very close by.We found the staff very friendly and helpful, car parking is excellent and the location of the hotel good.The rooms (we had two) were very clean and considering the location near a busy main road were quite.The matress in the double room (28), we did however find rather firm and did effect having a good nights sleep.
We ate in the restaurant in the evening the waiter was exceptional, the service was excellent and the food was very good and good value too.We would recommend a stay at this hotel, the matress to be fair is a personal preference. Thank you to all the staff at Hagely Road, for a very nice stay.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank martin1963bearsted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shahina B, Reception Team Leader at Premier Inn Birmingham Central (Hagley Road) Hotel, responded to this review, 3 March 2014
Dear Martin1963Bearsted,

Thank you for taking the time to write a review following your recent stay with us and for posting it on Tripadvisor.

I am delighted to read that we lived up to our usual high standards in customer service and clean bedrooms. All your comments are very well received and encourage us to do even better during future visits.

Thank you once again for the review and I look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester
Level Contributor
162 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 21 February 2014 via mobile

For an overnight stop over this was an ideal hotel. We didn't eat in any of the local eateries. Despite location It was quiet. Good parking. Handy for city centre and not too far to travel for a Balti. Not much more to say. Would definitely recommend.

Stayed February 2014, travelled with friends
Helpful?
Thank Rixy09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shahina B, Reception Team Leader at Premier Inn Birmingham Central (Hagley Road) Hotel, responded to this review, 3 March 2014
Dear Rixy09,

Thank you for the kind words on Tripadvisor about your recent stay with us at the Premier Inn, Birmingham Central Hagley Road.

Great feedback is the driver for the excellent service the team give to all of our guest who stay with us.

Thank you again for choosing us and we hope to have you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
1 review
Reviewed 18 February 2014

clean rooms and efficient staff and quite rooms and corridors. 30 minutes of free wifi very useful for a one night stay
Great value if you catch a cheap saver price . Turning into the hotel very hard to see past TGI Fridays

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KMN2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shahina B, Reception Team Leader at Premier Inn Birmingham Central (Hagley Road) Hotel, responded to this review, 3 March 2014
Dear KMN2014,

Thank you for recommending us and taking the time to write a review about your stay.

I am very happy to read that we lived up to the usual high standards of Premier Inn and that you had a very good sleep.

I hope we will see you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Usk, United Kingdom
2 reviews
Reviewed 12 February 2014

Excellent service, room and facilities at a superb price point.
Optional breakfast was great with a wide choice and served with a smile.
I have used Premier Inns in many locations across the UK and all of them have been consistently very good. Why pay silly prices when you do not have to.





  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trevor H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shahina B, Reception at Premier Inn Birmingham Central (Hagley Road) Hotel, responded to this review, 17 February 2014
Dear TrevorH,

Thank you for taking the time to post your very kind 5* review of your stay at the Premier Inn, Birmingham Central Hagley Road.

We appreciate your feedback regarding the hotel and especially your comments about the service you received from the team.

We look forward to welcoming you back to the hotel during your next visit to Birmingham.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coventry, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 February 2014

Absolutely superb value and very clean and friendly hotel
Also has a Beefeater next to it so great for food there and only down the road from Broad Street if you fancy a night out
Will visit again next time in Birmingham :)

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank br00ky69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shahina B, Reception at Premier Inn Birmingham Central (Hagley Road) Hotel, responded to this review, 17 February 2014
Dear Brooky69,

Thank you for writing a lovely 5* review and posting it on Tripadvisor.

I am delighted to read that we lived up to our usual high standards in customer service and clean bedrooms. All your comments are very well received and encourage us to do even better during future visits.

Thank you once again for the review and we look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Birmingham Central (Hagley Road) Hotel

Property: Premier Inn Birmingham Central (Hagley Road) Hotel
Address: 176-184 Hagley Road | Edgbaston, Birmingham B16 9NY, England
Region: United Kingdom > England > West Midlands > Birmingham > Edgbaston
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#10 Business Hotel in Birmingham
#14 Romantic Hotel in Birmingham
#21 Family Hotel in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Birmingham Central (Hagley Road) Hotel 3*
Number of rooms: 65
Official Description (provided by the hotel):
Our hotel is conveniently located in the affluent area of Edgbaston. We have our own Beefeater restaurant on site but are also within walking distance of at least 4 other popular restaurants. Our location is also convenient for Cadbury World, the QE Hospital and Birmingham University. We pride ourselves on giving the best possible service and have a lot of returning guests based on the personal touch that our team here offers. We cater for both business people and families and our restaurant now boasts free wifi. For further details and queries why don't you give us a call, we are always more than happy to help. The Team at Hagley Road Important info Please note, due to our central location the car park is very busy in the evening and throughout the weekend. Directions: Exit M6 (J6) turn onto Aston Express way (A38). Follow signs to City Centre, ICC and NIA and onto Broad St. From Birmingham centre - take the underpass to Hagley Rd, hotel is half a mile on your left. From M5 J3 continue on A456 for approx 3 miles, hotel carpark will be on the right (shared car park with TGI Friday's). Sat Nav - B16 9NY ... more   less 
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Also Known As:
Premier Inn Birmingham Central Hagley Road Hotel Birmingham

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