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“Hotel clean and spacious rooms but not as family friendly as could be.”

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Premier Inn Birmingham Central (Hagley Road) Hotel
Ranked #37 of 118 Hotels in Birmingham
Certificate of Excellence
Cheshire, UK
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
“Hotel clean and spacious rooms but not as family friendly as could be.”
Reviewed 23 June 2014

Great location and nice sized rooms for families. We were a party of 2 families meeting up from opposite ends of the country. We planned a trip to Cadbury World so wanted somewhere close by. We booked the restaurant for both nights however cancelled the second night as having ate in the restaurant at 8.15pm, we then offered to move to the bar area to allow the staff to clear as we were the only people in the restaurant. We were then asked to leave the bar as children weren't allowed. This left us nowhere to go to chat. The restaurant staff should have made this clear to us before we left the restaurant (which was to help them).
We cancelled the next night and had a lovely meal in the Indian restaurant next door.


  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nowlos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shahina B, Team Leader at Premier Inn Birmingham Central (Hagley Road) Hotel, responded to this review, 19 July 2014
Dear Nowlos,

Thank you for sharing your lovely review regarding your recent visit.

As much-valued guests, your feedback is extremely important to us as it helps us to improve the services and facilities that we provide and I am therefore delighted that we met most of your expectations.

However I am concerned to read your comments about your evening meal. We usually get great feedback regarding our restaurant but clearly on this occasion this wasn't the case. I will personally look into this matter and I am very sorry for the experience you had on your first nights stay with us.

We hope to welcome you back in the not too distant future.
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556 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (83)
Date | Rating
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English first
London, United Kingdom
Level Contributor
97 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 22 June 2014

Excellent polite service, efficient check in and check out, quiet room, comfortable bed, large flat screen TV in perfect working order.

Why not 5 star? Not obvious how to get to the car park and I approached slowly and still managed to overshoot on busy dual carriageway; wifi is extra (come on, it's 2014 already!), room's hallway was too dim; soap dispenser was not positioned over the sink.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank po_2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shahina B, Team Leader at Premier Inn Birmingham Central (Hagley Road) Hotel, responded to this review, 19 July 2014
Dear Po_2010

Thank you for taking the time to complete a review following your recent stay at the Premier Inn, Birmingham Central, Hagley Road.

I am pleased to read that you had an enjoyable stay with us and found our rooms to be clean and comfortable and our location was suitable for your visit. I have taken your feedback onboard about our carpark signage, wifi, soap dispenser and hallway lighting and will definitely be looking into improving the issues you experienced.

We hope to welcome you back soon.
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Manchester, United Kingdom
1 review
Reviewed 16 June 2014

Outstanding value for money and friendly helpful staff
I would give them top marks, but for my only criticism which is that there was only one chair in the guest room although two people were staying there.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Topaz R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shahina B, Team Leader at Premier Inn Birmingham Central (Hagley Road) Hotel, responded to this review, 19 July 2014
Dear TopazR,

Thank you very much for your 5* review of your stay with us.

I am delighted that you had such an enjoyable stay with us. It is always a joy to read that our guests have enjoyed the facilities in the hotel and our location alongside the high levels of service our team pride themselves on offering to our guests.

I look forward to welcoming you during your next trip to Birmingham.
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Liverpool, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 16 June 2014

We stayed at Hagley Road Birmingham Central Premier Inn as our son was to be married nearby.
We took the saver deal as the likelihood of cancellation was remote - great deal. The Staff were very helpful and made one or two things easier; we had an elderly mother with us and the Staff helped with nearby room allocation; the next day we had a family member arriving before official check-in; they got changed in our room and the staff provided extra tea and coffee for them-nice touch.
We stayed at this hotel in February of this year; that was excellent also.
We expect to visit Birmingham again and we will check availability at this hotel before any other.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shahina B, Team Leader at Premier Inn Birmingham Central (Hagley Road) Hotel, responded to this review, 19 July 2014
Dear JimS,

Thank you for taking the time to write your fabulous 5* review on Tripadvisor following your recent stay with us.

I have shared your great feedback with the team and they are over the moon that you felt they excelled themselves.

We hope to welcome you and the family back again soon.
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Manchester, United Kingdom
1 review
Reviewed 12 June 2014

Excellent staff, excellent service and great food. Problems were dealt with efficiently and quickly [only one problem throughout the stay]. James was our waiter in the restaurant and gave table service worthy of a five star reataurant

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dave T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shahina B, Team Leader at Premier Inn Birmingham Central (Hagley Road) Hotel, responded to this review, 15 June 2014
Dear DaveT,

Thank you for taking the time to leave a review on Trip Advisor following your recent stay with us, also many thanks for your 5* rating and your recommendation.

I am delighted that you enjoyed your stay with us and the facilities offered to you. The hotel location is indeed an excellent one for travel into the city centre and to Edgbaston Cricket Ground. The hotel is also within walking distance of many restaurants and bars in the immediate vicinity.

I am pleased to hear that the team made your stay all the more special with their great efficiency and customer service skills, we do aim for all our guest to leave happy.

We are very much looking forward to welcoming you back in the near future.
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London, United Kingdom
1 review
Reviewed 9 June 2014

I stayed at the Bagleys Road Birmingham Premier Inn. The overall service was good, so was dinner and breakfast. However, I did not get a good night's sleep (as they guarantee). The bed's mattress was obviously getting too old as it was sagging and the middle support rail was clearly felt through the mattress. Sleeping in the middle of the double was impossible as it felt like sleeping on a wall! Sleeping on either side gave me a sense of rolling off the side of the bed! Bearing in mind their adverts focus on the beds and how comfortable they are, I did not find this to be the case.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PrivateCar19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Birmingham Central (Hagley Road) Hotel, responded to this review, 14 June 2014
Thank you for your review. At Premier Inn it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments. We sincerely apologise that on this occasion we failed to provide this. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
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Weston-super-Mare, England, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 June 2014

So impressed when staying at Premier Inn on Hagley Road in Birmingham. For just £29 for a couple I was expecting a very basic stay. However, the experience easily rivalled more expensive hotel stays. The reception staff were genuinely friendly, the room was exceptionally clean, there were two types of pillow each (soft or hard), a notice giving you various contact numbers in case of any problems, heat control thermostat, good bathroom, absolutely no faults. A very quiet restful night. So impressed, they really have got it right. I'm not quite sure how they do it for the money...

  • Stayed June 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Sally J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shahina B, Team Leader at Premier Inn Birmingham Central (Hagley Road) Hotel, responded to this review, 15 June 2014
Dear SallyJ,

Thank you for taking the time to leave this fabulous 5* review on TripAdvisor.

I am delighted that we were able to exceed your expectations and that you found the team friendly and helpful, and felt our hotel was well equipped and comfortable..

I have passed your kind words on to all the team who greatly appreciate the positive feedback, we are all, very much looking forward to welcoming back, on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Birmingham Central (Hagley Road) Hotel

Property: Premier Inn Birmingham Central (Hagley Road) Hotel
Address: 176-184 Hagley Road | Edgbaston, Birmingham B16 9NY, England
Region: United Kingdom > England > West Midlands > Birmingham > Edgbaston
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#10 Business Hotel in Birmingham
#14 Romantic Hotel in Birmingham
#21 Family Hotel in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Birmingham Central (Hagley Road) Hotel 3*
Number of rooms: 65
Official Description (provided by the hotel):
Our hotel is conveniently located in the affluent area of Edgbaston. We have our own Beefeater restaurant on site but are also within walking distance of at least 4 other popular restaurants. Our location is also convenient for Cadbury World, the QE Hospital and Birmingham University. We pride ourselves on giving the best possible service and have a lot of returning guests based on the personal touch that our team here offers. We cater for both business people and families and our restaurant now boasts free wifi. For further details and queries why don't you give us a call, we are always more than happy to help. The Team at Hagley Road Important info Please note, due to our central location the car park is very busy in the evening and throughout the weekend. Directions: Exit M6 (J6) turn onto Aston Express way (A38). Follow signs to City Centre, ICC and NIA and onto Broad St. From Birmingham centre - take the underpass to Hagley Rd, hotel is half a mile on your left. From M5 J3 continue on A456 for approx 3 miles, hotel carpark will be on the right (shared car park with TGI Friday's). Sat Nav - B16 9NY ... more   less 
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Also Known As:
Premier Inn Birmingham Central Hagley Road Hotel Birmingham

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