My partner and I stayed at this hotel on a Saturday night. The location is good, being a short walk from the city centre. The room was an average size, clean, quiet, had a minimalist décor and looked to be recently renovated. Coffee making facilities were provided. A standard Sunday checkout at 1500 was a welcome surprise.
The hotel is generally good but could improve on service. The person I spoke with at check in was courteous and welcoming but the person I spoke with on check out demonstrated a poor grasp of customer service skills. At check in I had paid £12.50 for one of the few (25) spaces available in the secured car park (accessed both on foot and by car via intercom) and had asked how long my £12.50 would buy me. I was told that I’d be able to leave my car in it until 1530. I checked out early, was informed in an abrupt fashion that the car parking space would need to be vacated sooner and had to request that the hotel honoured the initial agreement which it eventually did. Limited on street parking is also available.
The hotel cleaning staff ignored the “do not disturb” sign on the door.
We did not try the breakfast or dinner options which were available at the hotel. Rates for room service looked reasonable. I would consider staying at this hotel again.
- Official Description (provided by the hotel):
- We're less than a mile from the city centre, but a million miles away from the usual. Ladies and gentlemen, boys and girls, welcome to the pentahotel Birmingham. Just the tonic for the weary traveller, or the visitor who's rearing to go. Perfectly positioned to jump-start your visit to England's Second City. In fact pentahotel is much like Birmingham itself: relaxed, confident in its unique personality and right in the middle of it all! ... more less
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- Also Known As:
- Ramada Encore Birmingham City Hotel Birmingham