Me and my partner arrived in Birmingham around 1 and then the penny dropped we couldn't check in until 3, I called the hotel and they said they would have a room ready for us in 20 minutes! So we were checked in and in our room all by 1:30!
Hotel is ideally situated being a 5 minute walk from the train station and Bullring and 10 minutes from the Mailbox!
Staff are all very pleasant and can't do enough to help you!
The room itself I was slightly disappointed with, the pictures advertised are very deceiving, showing nice cushions and runners on the beds with fancy lighting, but our room had none of that, just a bed, quilt and pillows. With a TV and a small sofa. Although the room was immaculately clean which is always a plus! Plenty of towels provided and nice toiletries. We paid for the upgraded room which was supposed to include bathrobes and slippers although they were nowhere to be seen in our room. I spoke to reception and they broke us bathrobes but claimed to have no slippers.
TV was excellent with all new released films for free which you normally have to pay for in other hotels!
Now the breakfast, could not fault it. They had everything from hot drinks to Prosseco, Fresh fruit to a fry up, cereals, cheeses, cold meats and breads, Every different pastry imaginable and all of the food was being replenished regularly while we were eating. By far the best hotel breakfast I've seen!
When we checked out, again staff were very helpful asking if everything was okay and did we need a taxi calling etc.
All in all the Penta was a lovely hotel, good value for money and I would stay again!
- Official Description (provided by the hotel):
- We're less than a mile from the city centre, but a million miles away from the usual. Ladies and gentlemen, boys and girls, welcome to the pentahotel Birmingham. Just the tonic for the weary traveller, or the visitor who's rearing to go. Perfectly positioned to jump-start your visit to England's Second City. In fact pentahotel is much like Birmingham itself: relaxed, confident in its unique personality and right in the middle of it all! ... more less
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- Also Known As:
- Ramada Encore Birmingham City Hotel Birmingham