First of all I had to go to reception three times because first room given was a disabled one, which I'm not yet. After complaining the blond girl looked at me and angrily asked me: but what is wrong with the room? so she allocated me in another room giving me the new key card in bad way. So I went to my new room and my surprise when I see that the room is a twin bed. When I did the reservation through pentahotels website, I clearly booked a double bed, as I like to sleep comfortably and not on a tiny bed. So down again to demand a double bed room. That blonde girl at reception was very rude.
Then, during the night I was woken up at 5am because 4 people arrived from a night out and they decided to have loud chat in the corridor. I decided to call reception but the room telephone wasn't working! No signal at all. (room 419)
Definetely will not be go back to the pentahouse. Better spend £10 more and go to the Blu Radisson which is opposite.
The only good thing is the bar, even if it's a bit expensive.
- Official Description (provided by the hotel):
- We're less than a mile from the city centre, but a million miles away from the usual. Ladies and gentlemen, boys and girls, welcome to the pentahotel Birmingham. Just the tonic for the weary traveller, or the visitor who's rearing to go. Perfectly positioned to jump-start your visit to England's Second City. In fact pentahotel is much like Birmingham itself: relaxed, confident in its unique personality and right in the middle of it all! ... more less
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- Also Known As:
- Ramada Encore Birmingham City Hotel Birmingham