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“Surprisingly good”

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pentahotel Birmingham
Ranked #12 of 117 Hotels in Birmingham
Certificate of Excellence
Cambridge, England
Level Contributor
247 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
“Surprisingly good”
Reviewed 9 August 2014

Comfortable night, exceptionally pleasant and efficient check-in etc, enthusiastic and efficient staff (those two adjectives don't usually go together). The room is pretty much Ibis standard, shower (no bath), pole on wall (no wardrobe) but it had everything I needed. Free wi-fi (you pay for high speed streaming, but ordinary surfing is free); good sized telly. Loud music in bar so I didn't eat evening meal in the hotel, but the buffet breakfast was better organised than many "superior" hotels, although they haven't got a plate warmer.

Location is an issue; it's just the "wrong" side of Holloway Circus so easy walking distance to the centre, but this involves the underpasses so late night walking could be scary. I wasn't clear how to get my car into the garage so I parked it on the street while I checked in; the side street is pretty desperate and I didn't really expect to find my wheels still on the car when I retrieved it.?

Soundproofing from street noise was fine but there is some noise from adjacent rooms, and they use laminate flooring that creaks as you walk on it.

None of the negatives really impaired my stay and I was happy with the value for money.

  • Stayed August 2014, travelled solo
    • Value
    • Location
    • Service
Helpful?
Thank Afterbrunel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PentaBirmingham, General Manager at pentahotel Birmingham, responded to this review, 17 August 2014
Dear Afterbrunel,

Thank you for your review of your stay with us at pentahotel Birmingham & for noting the excellent team of people we have at the hotel.

As mentioned in other responses, we have now confirmed the refurbishment programme for our bedrooms to bring them in line with the rest of our hotel.

I look forward to showing you this at first hand on your next stay with us.

Very best regards
Ben
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,390 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (115)
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English first
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 9 August 2014

The hotel is centrally located and easy to find with excellent staff and the best hotel breakfast I have ever had. The common areas are designed with an urban chic and flare for comfort that bigger hotels try and miss at. The checking in process is smooth and the staff fall over themselves to help and facilitate the trip. Thank you!

Areas for improvement. The rooms are adequate with air con and nice bathroom facilities. The bed is for a double very small and did not feel sturdy when slept upon. The tv bracket was broken on arrival but was quickly fixed by staff once i had reported it. The hotel needs to improve the quality of the beds for a top score.

-- The brothel apparently shut down opposite appears to be open again as the sign for " relaxation sauna " was lit up with cars coming and going. --

Overall would recommend if just for the staff and the breakfast.

Room Tip: Go high as in altitude not chemically so as to minimise local noise from urban landscape
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  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Rhizopus O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PentaBirmingham, General Manager at pentahotel Birmingham, responded to this review, 17 August 2014
Hi Rhizopus,

Thanks for taking the time to post on TripAdvisor following your stay with us in Birmingham.

It's great to see that you enjoyed the experience that pentahotels offer & I am pleased to add that we will very shortly commence our bedroom refurbishment programme which includes our penta bed being installed.

We look forward to seeing you again soon,

Very best regards
Ben
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 9 August 2014 via mobile

Stayed here for a couple of nights, the hotel is really well located for the centre of town and Bullring in one direction and the Mailbox centre (loads of restaurants and shops by the canal) in the other. Parking was reasonable at £12 per night although there's a small car park further along a slightly dodgy looking back road that's £8.

The hotel is modern and clean, the rooms are a bit small but standard for a city centre hotel, but the bar and restaurant are both nicely decorated, and there's an outside balcony where you can sit in small groups taking in the sun, if not the view... We expected some noise in the rooms as they're directly above this balcony and the lively bar is open 24/7 but it was surprisingly quiet. We never ate in the hotel but the menu was decent and well priced.

The staff were exceptionally good, everyone we spoke to was friendly and enthusiastic , particularly Vickie the reception manager who sorted out a few issues we had when we first arrived, and the Scottish barman whose name I never caught (sorry!) who was brilliant.

I'd definitely stay here again, and recommend it to anyone looking for a decent short stay in Birmingham.

Stayed July 2014, travelled with friends
Helpful?
Thank 52cards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PentaBirmingham, General Manager at pentahotel Birmingham, responded to this review, 17 August 2014
Dear Traveller,

Thank you for taking the time to share your experiences of pentahotel Birmingham.

I am delighted that you had such a good experience with us & that Vickie & Sunny in particular stood out.

We all look forward to seeing you back again very soon.

Very best regards
Ben
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hertfordshire, United Kingdom
Level Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 August 2014

This hotel was good value - for a city hotel it is in a great location and the offerings are above average - yummy breakfast and its peaceful (if staying on business I recommend asking not to be near any hens/stags!)

Room Tip: Ask not be near any hens/stags if you want a quiet nights sleep
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank ashlea c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PentaBirmingham, General Manager at pentahotel Birmingham, responded to this review, 8 August 2014
Hi Ashlea,

Thank you for taking the time to share your experience of your stay with us at pentahotel Birmingham.

I am really pleased that you enjoyed your stay with us & hope that we will see you back again soon.

Very best regards
Ben
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St Annes
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 5 August 2014 via mobile

Stayed whilst on business
Team -friendly , knowledgeable and welcoming
Great facilities in public areas
Rooms pretty standard- no bath
Clean and functional
Only negative area at back of hotel slightly intimidating for single lady traveller. Arrived in daylight wouldn't like to get there in dark. And was advised not to use subway. Thank you ! Proximity to night club meant wasn't sure about security of car either. All ok though Fantastic value for accommodation prebooked breakfast at £11. Brilliant selection.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PentaBirmingham, General Manager at pentahotel Birmingham, responded to this review, 6 August 2014
Hi Jane,

Thanks for your review of your stay with us at pentahotel.

It was great to see that the team looked after you during your stay with us and I hope that we will see you back again.

Very best regards
Ben
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gloucester, United Kingdom
2 reviews
Reviewed 5 August 2014 via mobile

Good location not far from the mailbox and a short walk downhill into the bullring and new street station. The hotel is cool and funky and has a nice bar/lounge area, the drinks are on par with other hotels and bars I've been to, can't comment on food as we only had breakfast which was a good selection but other food that came out looked nice. The rooms are pretty small and basic but have all you need free wifi and tv services are good. Beds reasonably comfy but only 1 pillow. The staff are friendly and accommodating. Great for young couples or groups of people looking for somewhere reasonable to stay, just to note if you're staying on a weekend ask for a room away from the lifts if you're not having a late one as we were woken between 2 and 5am with guests returning from nights out chatting and slamming doors etc. All in all a good value hotel with nice facilities would recommend.

Stayed August 2014
Helpful?
Thank rew85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PentaBirmingham, General Manager at pentahotel Birmingham, responded to this review, 6 August 2014
Dear Trip Advisor Member,

Thank you for your review following your stay with us at pentahotel Birmingham.

I am really pleased that you enjoyed your stay with us but sorry to read that you were awoken by other guests.

I hope that this will not deter you from staying with us again & I hope to see you again soon.

Very best regards
Ben
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 August 2014 via mobile

Had 1night stay on 2nd aug for a friends hen do was lovely hotel. Clean staff helpful. Breakfast amazing will be booking again here . Price was very good . Only problem was only had 1 pillow on each bed and no extra available

Stayed August 2014, travelled with friends
Helpful?
1 Thank Michelle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PentaBirmingham, General Manager at pentahotel Birmingham, responded to this review, 4 August 2014
Hi Michelle,

Thanks for taking the time to post a review of your stay with us at pentahotels.

I am really pleased that you enjoyed your stay.

We do have all new pillows on their way to us and I am only sorry that they were not available when you stayed with us.

Very best regards
Ben
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about pentahotel Birmingham

Property: pentahotel Birmingham
Address: Holloway Head Ernest Street, Birmingham B1 1NS, England (Formerly Ramada Encore Birmingham City)
Phone Number:
Region: United Kingdom > England > West Midlands > Birmingham > Ladywood
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#7 Luxury Hotel in Birmingham
#8 Business Hotel in Birmingham
#10 Romantic Hotel in Birmingham
#24 Family Hotel in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:4 star — pentahotel Birmingham 4*
Number of rooms: 131
Official Description (provided by the hotel):
We're less than a mile from the city centre, but a million miles away from the usual. Ladies and gentlemen, boys and girls, welcome to the pentahotel Birmingham. Just the tonic for the weary traveller, or the visitor who's rearing to go. Perfectly positioned to jump-start your visit to England's Second City. In fact pentahotel is much like Birmingham itself: relaxed, confident in its unique personality and right in the middle of it all! ... more   less 
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Also Known As:
Ramada Encore Birmingham City Hotel Birmingham

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