I live in Bourneville not too far away from the Old farm Hotel. I have not used trip advisor in the past but i had a funeral buffet held at the old farm hotel as it was recommended to me by the funeral directors we used. I wanted to see what people were saying about the rooms as i have people coming to stay from out of town and The Old Farm Hotel seems like the perfect place for me to put them, so was told to look up trip advisor to help me with my decision.
On logging on to the site and finding the page for the old farm hotel I was very surprised on what i found. The Below comment shocked me the most, as this is an experience we have shared and i feel i should say something about it...
It cannot be the same hotel that we went to, as the hotel i booked and had my family members funeral at was nothing but helpful and really made the day easier for everyone to relax. I was surprised to read the comment about the “surprisingly high charge” for the buffet food as the way i saw it was it was very reasonable, The customer below did not mention that the Hire of the room for 3 hours and endless tea and coffee and cold squash for the children was also included in the price. To be honest i phoned around all different sorts or halls and social clubs and all together the price of the hotel was not as high as some places were charging when you take into account the other things. We did not run out of food and there was a lot of people there, in the end there was a lot of food left (and i come from a family of good eaters) so we were offered bags to put the food in and take it home so it didn’t go to waste.
We booked our funeral for a party of 40 people, I will honestly say that the bar was very full and there was only the one member of staff on the bar (as the bar would not fit 2), but the girl behind the bar calmly worked through the crowd and everyone got there drink.. The bar was not always tended to when the crowd slowed and started eating as there were actually only 2 members of staff on but both were either clearing plates or serving tea and coffee so it was not hard to find them to ask for a drink. The bar was not ‘closed’ at any point even when we stayed a hour over the booking time... This we were not charged for when i came to pay the bill but i was surprised to see that the bill had come to less than what i estimated as the staff had counted people in and i had 42 guests, when i queried this the girl explained that the more guests, the less the price so i am confused on how the Price had doubled for other attending guests.
So i felt i had to say something so that one persons point of view does not taint this hotel as something it is not, and as previously said “members of the public should be aware of the treatment they are likely to receive at this establishment”.
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