Clean and comfortable room, as expected from Premier Inn. Hotel staff all very friendly and polite, helpful without being intrusive, top marks to them. Had a family room which came with 2 single beds and a double. Was a bit cramped as room was fairly small compared to other Premier Inn rooms I have stayed in (I've stayed in quite a few), but we were only staying for one night so this was fine. Also, how many hotels will even offer to put 4 people in 1 room, all with an actual bed? Not many that I have found!
My only real gripe was about the breakfast system. I love a buffet breakfast, but the kitchen staff could not cope, and food was not being replenished quickly enough. Some people, myself included, were waiting up to 15 minutes for some standard items...I'm not talking about special request things here like omlettes etc. During this time, a large queue formed. Some people in the queue were not waiting for things to be replenished, they just wanted to get things that were already there... but nobody was managing the queue, and telling people to go ahead and take things that are ready rather than waiting in line with people who were waiting for items to be refilled. Some member of staff should have taken control of this situation. I have contacted Premier Inn about this through their website, and am waiting to hear back. I feel bad complaining about this as the rest of my experience was great, but the fact is it was very frustrating, even my stepdaughter appeared after over 15 minutes with a plate of basic food, saying she had been waiting so long she didn't even feel like eating anymore! I have two suggestions for this hotel. Either make sure a member of staff 'manages' the queue that develops to ensure people who aren't waiting for items can just go ahead and get food that is ready, or revise the system to ensure more of the food is prepared and kept stocked up properly. I would suggest giving over a couple of tables in the restaurant area to act as a 'second' buffet (even if this is only at the weekends when I am sure they are busiest), which can be filled up with stuff that keeps warm well on a warming tray for some time, so can be stocked up even before breakfast begins. Sausages, bacon, beans, hash browns tomatoes. The area where hot food is taken from is currently very small, so a second table like this would split the queue and take off some pressure. The trays of food on the existing buffet are simply not big enough to cope with demand on a busy day. I hope they sort this out, as it put a dampener on my experience, and I heard several other people around the restaurant complaining too... and yet surprisingly, the restaurant did not actually seem to be unreasonably busy! So this must be a recurring problem. I hope they take my comments in the constructive manner in which they are intended.
- Official Description (provided by the hotel):
- Put yourself at the centre of everything here at Premier Inn Birmingham Waterloo Street. Looking out across St Philips Square and the Cathedral, the major attractions and major businesses are just a hop, skip and jump away. You can browse the big brands and designer names of the Bull Ring, catch the must-see events at the Hippodrome Theatre, Symphony Hall, NIA or ICC, or find chocoholic's heaven at Cadbury World. After a day's business or indulgence, return and savour the food (and views) at our bar and grill before relaxing in our spacious rooms and extra-comfy beds. Directions: At junction 6 of the M6 exit onto the A38/Corporation St. Take exit towards West Bromwich/A41. Merge onto St Chad's Queensway. Take 2nd exit for Great Charles St Queensway. Great Charles St West bears left and becomes Livery St. Turn left onto Waterloo St. Car park on Livery St (B3 2BJ) costs 11GBP for 24 hours Monday-Friday and 13.80GBP for 24 hours on Sunday. ... more less
- Reservation Options:
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- Also Known As:
- Premier Inn Birmingham City Centre (Waterloo St) Hotel Birmingham