I have used this hotel on numerous occasions over the years and almost always stay here when in B/ham. I always liked the consistency however over time I have noticed and expereinced a deteriation both in the hotel, staff and especially the food.
I stayed here last week for one night and my experience was really poor for a Crowne Plaza. I had room service meal which was poorly presented and the chips were not properly cooked and the popadom with the curry was just a soggy round piece of yuck. A couple of beers and curry and chips, £28. A bit steep I think! The breakfast has also gone downhill, bacon undercooked, hash browns overcooked.
Check out was a nightmare when the card machine was knocked off its perch by the reception member of staff and then it took well over 5 minutes to re-boot. To cap it all I have now found I have been charged twice for the meal when checking my receipt.
Anyway I have decided to call it a day on this hotel and take my business elsewhere, shame really as the location and parking are very convienient.
- Official Description (provided by the hotel):
- The Crowne Plaza Birmingham City is a 4 star deluxe property, conveniently located in the heart of Birmingham City Centre. Birmingham New Street Station, The ICC, NIA and new shopping developments are just a short walk away. Events coming soon-Cirque Du Soleil and Dancing on Ice. The hotel has 312 spacious bedrooms with a variety of amenities including en suite facilities, air conditioning, in room dining, satellite TV and refreshment making facilities as standard.A range of flexible food and beverage options are available to guests in our vibrant, contemporary B1 Bar and Restaurant and 24 hour room service, all of which offer creative menus with healthy options to suit all tastes. Overall, the Crowne Plaza Birmingham City offers great quality accommodation and facilities with service to match - we guarantee an enjoyable experience to all our guests! ... more less
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- Also Known As:
- Crowne Plaza Birmingham City Centre Hotel Birmingham
- Birmingham Crowne Plaza