Returned for Valentines weekend as we had tickets for Hippodrome, Swan Lake.
Dissatisfied with check in. We got served by the person who did not look at us let alone make eye contact, and no smiles or warm welcome. When we made some enquiries she did not answer but a leaflet was thrust into our hand
"all information on this"....clearly far to busy and important to talk to us! This made us feel unimportant and unimpressed despite paying for the club class room.
In fairness to the hotel both my husband and I both observed however that the other staff on reception were smiling and welcoming.
I think training is needed to highlight the fact that reception is the first port of call. Customers are excited and expectant on arrival of their mini break, their first experience of the place is on reception....make or break time!! (although in this case I have stayed here before)
My constructive feedback is done solely to improve on this fabulous hotel. To be fair this is not solely an issue for crown plaza as complacency on receptions is rife in hotels, and I just wish that they would improve the customer service and welcome.
Warm and cosy room, clean and fresh. The beds are so comfortable and big makes for an excellent night sleep.
Bathroom robes & plenty of towels so fluffy and luxurious.
To be honest I really could have just stayed in the room the whole weekend it was so enjoyable and comfortable.
Clun lounge was its usually high standard with fabulous helpful hostesses. Friday night we were made to feel like valued guests by the hostess in club lounge, she was a credit to your hotel, well done to her on her professional and wonderful customer service.
A negative was the Car park is expensive, and yet there is no lift up to the hotel, just a staircase, I expect you could drop your bags off first if you think of it.
You'll need to allow another £25 for 2 nights, which I think is day light robbery, a discount for guests would be appreciative, it does put me off staying here next time on principle. The car park is locked overnight for security purposes which is a positive.
Continental breakfast in club lounge was its usual high standards Saturday morning, spoilt for choice, lovely friendly waitress.
We we were later going down on Sunday, again friendly helpful staff but they had run out of strawberries and croissants, just a few dry pan au chocolate left which unfortunately I don't like. So I enjoyed toast and cereal. There is continental meat, cheese and eggs which my husband thoroughly enjoyed however I do not eat meat.
Will return as the stay was enjoyable and professional, a few development/training issues on reception but would definitely recommend. Keep up the good work.
- Official Description (provided by the hotel):
- The Crowne Plaza Birmingham City is a 4 star deluxe property, conveniently located in the heart of Birmingham City Centre. Birmingham New Street Station, The ICC, NIA and new shopping developments are just a short walk away. Events coming soon-Cirque Du Soleil and Dancing on Ice. The hotel has 312 spacious bedrooms with a variety of amenities including en suite facilities, air conditioning, in room dining, satellite TV and refreshment making facilities as standard.A range of flexible food and beverage options are available to guests in our vibrant, contemporary B1 Bar and Restaurant and 24 hour room service, all of which offer creative menus with healthy options to suit all tastes. Overall, the Crowne Plaza Birmingham City offers great quality accommodation and facilities with service to match - we guarantee an enjoyable experience to all our guests! ... more less
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- Also Known As:
- Crowne Plaza Birmingham City Centre Hotel Birmingham
- Birmingham Crowne Plaza