I am a great fan of IHG hotels and have made many favourable reviews for their brands across the 100+ reviews I have posted, indeed I have stayed here at the Birmingham Centre location before some time ago......but sadly I must report a slipping of standards which can only be led by poor leadership
I am a Priority Club member for many, many years and at all levels from Club, Silver, Gold and Platinum....depending on how well the brands perform results in how much usegae I give them
Arrival at this hotel on Saturday 14th June was good, check in efficent, helpful and polite, the bar area was untidy and not at all inviting and so we moved to the nearby Mailbox for drinks. On returning to the hotel later in the evening I waited at the bar for 20 minutes as one bar tender attempted to deal with a shipping order of drinks from one customer, it is a big three sided bar and there is no way one member of staff could be expected to work this efficently.....yet there were other staff members in and around the area all seemingly rearranging the deckchairs as the ship was sinking
Eventually one came over and said she thought I was with the man being served....not sure why as he was 10 yards from me.....I asked for a Bailey's and a half of San Miquel.....no bailey's on the bar stock and so she left to find a key to go and get some from a store....came back unable to locate the key and asked if I wanted something else instead.....answer 'no'....so off she went to locate the key....I returned to my seat with one drink eventually the remaining one arrived....30 minutes after I had approached the bar! Cost £7.20....for service like that!
Totally not acceptable!
So breakfast next morning....arrived and waited at the lecturn....the host was walking around the floor totally unaware I was now waiting and others now behind me too.....eventually she happened to glance over and then moved quickly towards us commenting she had not seen us....well had she of looked it may of helped and had she removed her glasses from her head and placed them over her eyes that may also of made some difference.....so she led us to a table whilst chewing gum.....totally disgusting and not acceptable.....again!
Now....call me picky if you wish....but with my travel expereince I have come to learn and appreciate the front of a hotel is important to the image of the brand and the feeling a guest may have of what is within.....at 9.00am the entrance to the hotel was strewn with discarded ciggarette ends from smokers the previous night I assumme, probaly into three figures which I had to walk through to get to the carpark....additional to this, broken glasses also I assume from the night before.......again totally unacceptable....but I will note that 45 minutes later this had been cleared at about 9.40am.....this should of been done earlier....maybe even during the night?
Totally unimpressed with the place, left me with a bad feeling having used rewards points for a special occasion....on the plus the room was clean .......but lacked two towels
No doubt a corprorate response will follow this about how they will try harder....not interested really you were supposed to try harder for me and failed badly on this occasion
- Official Description (provided by the hotel):
- The Crowne Plaza Birmingham City is a 4 star deluxe property, conveniently located in the heart of Birmingham City Centre. Birmingham New Street Station, The ICC, NIA and new shopping developments are just a short walk away. Events coming soon-Cirque Du Soleil and Dancing on Ice. The hotel has 312 spacious bedrooms with a variety of amenities including en suite facilities, air conditioning, in room dining, satellite TV and refreshment making facilities as standard.A range of flexible food and beverage options are available to guests in our vibrant, contemporary B1 Bar and Restaurant and 24 hour room service, all of which offer creative menus with healthy options to suit all tastes. Overall, the Crowne Plaza Birmingham City offers great quality accommodation and facilities with service to match - we guarantee an enjoyable experience to all our guests! ... more less
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- Also Known As:
- Crowne Plaza Birmingham City Centre Hotel Birmingham
- Birmingham Crowne Plaza