Having booked a room via booking.com I rang a t 9.15 pm to explain that I would not be checking in until after 11.00pm. Arriving at 11.45 I was told that the hotel was overbooked- due to 6 rooms being out of commission due to a burst pipe. Good news (sic) was that I could be accommodated in Coventry- far from good news when I needed to be back in the airport at 6.30.am. Never never again- and I learnt the next day that there were no burst pipes- just PURE NEGLIGENCE. What else could they do you ask- a FREE ROOM elsewhere, instead of a charge at Coventry PLUS a free return- not that I would risk or recommend one.
- Official Description (provided by the hotel):
- The Novotel Birmingham Airport is located at Birmingham International Airport, opposite Terminal 1, 20 minutes drive from the centre of Birmingham. Adjacent to the NEC and offering modern meeting rooms, this hotel is ideal for a business trip. A free SkyRail service every 90 seconds links the hotel with Birmingham International railway station and the NEC. Elements restaurant and bar with 24 hour room service. Fitness and excercise room. NCP multi storey car parks adjacent to hotel (fees apply). ... more less
- Reservation Options:
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- Also Known As:
- Novotel Birmingham Airport Hotel Birmingham
- Accor Birmingham Airport
- Hotel Birmingham Airport
- Birmingham Novotel