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“Comfortable but pricey for what it is”

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Novotel Birmingham Airport
Ranked #24 of 117 Hotels in Birmingham
Certificate of Excellence
GreenLeadersBronze level
West Midlands, United Kingdom
Level 6 Contributor
67 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
“Comfortable but pricey for what it is”
Reviewed 8 November 2011

We stayed at the Novotel Birmingham Airport for one night prior to an early morning flight. Last time we flew from Birmingham we stayed at the Etap for the grand total of £18 but we decided to treat ourselves to a bit more luxury this time and paid approx £83 (which was a 10% discount) through Superbreak for room only at the Novotel. The hotel’s own price for that night was approx £120.

On arrival the receptionist couldn’t find a record of our booking and suggested that perhaps we were at the wrong hotel, asking whether we had in fact booked the Ibis next door. (In all our travels we’ve never turned up at the wrong hotel, but with the Novotel, Ibis and Etap all being in such close proximity, perhaps this is a regular occurrence.) Once we produced our copy of the booking paperwork we were quickly checked in.

The room was small (only about 50% bigger than the Etap room) but adequate. It had a double bed and a sofa, a desk and chair, TV attached to a shallow fixture against the wall that had no discernible purpose, and a small bench-like thing possibly designed to set your luggage on. There was a full door in the bedroom which, together with the main entrance door, created a little corridor. On one side of the corridor was the bathroom, with sink and bath/shower, and a separate toilet (a bit claustrophobic). On the other side was a fitted unit with a wardrobe and various shelves and cubby holes, containing a safe and tea-making kit. We couldn’t work out the purpose of the extra door, all it seemed to do was take up space.

The hotel does have a restaurant and bar but we didn’t visit either so can’t comment on them. There were no ice machines which was inconvenient – unfortunately UK hotels tend not to provide them, although our experience has been that generally airport hotels do.

There were some noisy people in the corridor on and off throughout the evening. Not creating enough noise to warrant complaining to the hotel but just people being inconsiderate of others as they went to and from their rooms.

Overall we had a comfortable stay prior to our early morning flight. The Novotel was considerably more comfortable than the Etap but the price difference is way out of proportion; it certainly wasn’t worth 4.5 times the price of the Etap, let alone the 6.5 times that the hotel was charging. The 3 hotels – Novotel, Ibis and Etap – are all owned by the same company and are in the same block so are all within walking distance of the airport terminal. The restaurant and bar facilities are open to all-comers so the price difference is simply down to the different standards in the rooms. We preferred the Novotel but we’re not sure that we could justify such a price difference another time.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tigger137
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBIA, General Manager at Novotel Birmingham Airport, responded to this review, 14 November 2011
Dear Reviewer,

We at the Novotel Birmingham Airport very much appreciate all your thoughts. We are pleased that you enjoyed your stay, and having noted all your comments. We look forward to welcoming you back in the near future.
Kind regards,
Ian Dick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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A TripAdvisor Member
Reviewed 8 November 2011

My mother had a lovely stay at your hotel. She has some difficulty walking, was given a convenient room and was helped at breakfast and with her cases etc. She was then escorted to the airport by extremely kind and friendly staff. She would definitely stay here again.

  • Stayed October 2011, travelled solo
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBIA, General Manager at Novotel Birmingham Airport, responded to this review, 14 November 2011
Dear Reviewer,

Many thanks for the positive comments, I’m happy we were able to make your stay with us so enjoyable. I hope we can welcome you back to the Novotel Birmingham Airport again very soon.
Kind regards,
Ian Dick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 8 November 2011

This is the best Novotel I have stayed in so far. The staff service and friendliness was excellent, they could not have been more helpful.

If anything could be improved it would be warmth/weight of the duvet, we found it lovely and snug but got too warm.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBIA, General Manager at Novotel Birmingham Airport, responded to this review, 14 November 2011
Dear Reviewer,

Many thanks for the positive comments, I’m happy we were able to make your stay with us so enjoyable. I hope we can welcome you back to the Novotel Birmingham Airport again very soon.
Kind regards,
Ian Dick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Londonderry, N.I
Level 3 Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 7 November 2011

We were visiting the NEC for an exhibition and as we were flying in needed a good airport hotel. I chose this hotel based on other TripAdvisor reviews and was not disappointed.

Location - excellent!! Literally steps from the airport terminal. Easy to see and find.
Staff - again excellent. Very surprising for an airport hotel, very polite and helpful - good training.
Rooms - we had just booked a standard room but this was fine, very clean and at least the windows could be opened!
Food - ate in both the bar and then the restaurant for breakfast. Again very surprised at how good the food was. All freshly cooked and very well presented, great table service in the bar!

Check in was very quick, check out a little shower with only one member of staff but that was probably the only quibble.

This is a great option if you have an early flight or are visiting the NEC. Book online and search around for some great deals for b&b.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Mirry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBIA, General Manager at Novotel Birmingham Airport, responded to this review, 14 November 2011
Dear Reviewer,

Many thanks for the positive comments, I’m happy we were able to make your stay with us so enjoyable. I hope we can welcome you back to the Novotel Birmingham Airport again very soon.
Kind regards,
Ian Dick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level 6 Contributor
107 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 4 November 2011

We really enjoyed our stay before an early morning flight. Staff were friendly, rooms were clean and comfortable and breakfast was delicious. Breakfast was also served from 5am so this meant we had time for breakfast before our flight! Just a 2 minute walk to the terminal. We will definitely stay here again.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LJF84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBIA, General Manager at Novotel Birmingham Airport, responded to this review, 14 November 2011
Dear Reviewer,

Many thanks for the positive comments, I’m happy we were able to make your stay with us so enjoyable. I hope we can welcome you back to the Novotel Birmingham Airport again very soon.
Kind regards,
Ian Dick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Galway, Ireland
Level 5 Contributor
68 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 4 November 2011

Stayed here for a night with work and spent the next day in the hotel at meetings. The breakfast was the most delicious hotel breakfast I have ever had. It was fresh and tasty and had a great selection. It was pricey for those who had not stayed at the hotel (£15.99) but the food was lovely and the service was excellent. I would recommend this to anyone who is on business in the area.
The proximity to the airport and the international railway station is a massive plus also.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Killerqueen24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBIA, General Manager at Novotel Birmingham Airport, responded to this review, 14 November 2011
Dear Reviewer,

Many thanks for the positive comments, I’m happy we were able to make your stay with us so enjoyable. I hope we can welcome you back to the Novotel Birmingham Airport again very soon.
Kind regards,
Ian Dick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level 5 Contributor
59 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 2 November 2011

My husband and I stayed here the night before our early morning flight back to the states. I thought it was a little expensive for the location and it didn't include breakfast. The room service menu was ok. We ordered an evening snack and didn't love it. The staff is friendly. The beds are fine. It was super convenient to wake up and walk across to the airport to catch our flight.

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LizzChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBIA, General Manager at Novotel Birmingham Airport, responded to this review, 3 November 2011
Dear Reviewer,

Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments. Rest assured we will address them.
Kind regards,
Ian Dick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Birmingham Airport

Property: Novotel Birmingham Airport
Address: Birmingham International Airport | Opposite Main Terminal Building, Birmingham B26 3QL, England
Phone Number:
Region: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Birmingham
#11 Luxury Hotel in Birmingham
#23 Romantic Hotel in Birmingham
#27 Family Hotel in Birmingham
#30 Business Hotel in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Birmingham Airport 4*
Number of rooms: 195
Official Description (provided by the hotel):
The Novotel Birmingham Airport is located at Birmingham International Airport, opposite Terminal 1, 20 minutes drive from the centre of Birmingham. Adjacent to the NEC and offering modern meeting rooms, this hotel is ideal for a business trip. A free SkyRail service every 90 seconds links the hotel with Birmingham International railway station and the NEC. Elements restaurant and bar with 24 hour room service. Fitness and excercise room. NCP multi storey car parks adjacent to hotel (fees apply). ... more   less 
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Also Known As:
Novotel Birmingham Airport Hotel Birmingham
Accor Birmingham Airport
Hotel Birmingham Airport
Birmingham Novotel

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