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“Felt exploited”

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Novotel Birmingham Airport
Ranked #23 of 118 Hotels in Birmingham
GreenLeadersBronze level
Ribeirão Preto, Brazil
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Felt exploited”
Reviewed 30 January 2013

Ok, it was an unforseen delay, and the air company could re-book for an early flight the day after, with a night in the Novotel to sleep over. The room was comfortable, bathrooms clean, bed with new sheets etc. For the price this is the minimum to expect. The food served in the restaurant was poorly prepared, and not pleasant to eat. The main gripe was the extortive cost of internet - I needed to rebook conections etc, and the third party wi-fi provider did not accept my type of credit card, the alternative was a slow and overpriced connection via broadband. The bill came to 22 GBP for just over 1hr, which after complaining came down to 15. This in an airport hotel with business travellers. Not impressed..

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank RJWnomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 31 January 2013
Dear Reviewer, I’m very grateful that you could take time to leave us your thoughts and write a review. I would like to thank you for your constructive comments I will share them with my team. In regards to the internet I would like to let you know that we are currently in the process of reviewing our internet offering for the future. I’m so pleased you enjoyed your stay with us. We look forward to seeing you soon. Kind regards Ian Dick
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2,302 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (276)
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English first
Wool, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 29 January 2013

We had a lovely stop over, before a long flight the next day. The rooms were lovely & quiet. The bar staff were very attentive even though they were slightly under pressure as it was quite busy. And the fish finger sandwich was lush...

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roda10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 30 January 2013
Dear Reviewer, I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed the fish finger sandwhich. We look forward to seeing you soon. Kind regards Ian Dick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Neath, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 January 2013

this hotel is perfect for a stop over prior to flight or following a flight ,we opted to stay following a flight from Australia,its position just outside the airport arrivals,was a very welcome one after such a long flight,our room was spotlessly clean,the bed very comfortable,the staff at reception & restaurant were friendly .we would certainly recommend the hotel & would use it again>

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carole j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 30 January 2013
Dear Reviewer, I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us. We look forward to seeing you soon. Kind regards Ian Dick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paphos, Cyprus
Level Contributor
113 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 27 January 2013

Last minute booking due to impact of snow on travel plans. Comfortable room at a reasonable price and perfectly located literally across the road from Emirates check-in. Staff efficient and pleasant. Only downside is cost of breakfast, over £15/head. Fortunately there is an M&S food store on the aiirport.

Room Tip: Away from lift
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dp191244
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 29 January 2013
Dear Reviewer, I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us. I thank you for your comment in regards to the cost of Breakfast We look forward to seeing you soon. Kind regards Ian Dick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wantage, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 January 2013

Best location for fights from Birmingham Airport, extremley close to the airport terminal entrance. Very good comfortable room, absolutley no aircraft noise. Bar food & breakfast very good. A very lively bar. No problems whatsoever

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JandPAK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 28 January 2013
Dear Reviewer, I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us. We look forward to seeing you soon. Kind regards Ian Dick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Competa, Spain
Level Contributor
249 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 23 January 2013

stayed one night during the snow, flight were delayed and cancelled but we were able monitor everything on the TV in the room as it was linked to the airport, great! staff was very good polite and efficient despite the chaos. The room was warm comfy and welcoming we also had dinner at the restaurant which was very good. menu a bit basic but food was served with generous portions and with excellent service.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank john b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 24 January 2013
Dear Reviewer, I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us. We look forward to seeing you soon. Kind regards Ian Dick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
uk
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 22 January 2013

The hotel is across the road from the entrance to Birmingham International - reasonable cost, excellent rooms, very good facilities. breakfast is a help yourself arrangement and is good value for money - with helpful staff.

  • Stayed January 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ejpejp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 24 January 2013
Dear Reviewer, I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us. We look forward to seeing you soon. Kind regards Ian Dick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Birmingham Airport

Property: Novotel Birmingham Airport
Address: Birmingham International Airport | Opposite Main Terminal Building, Birmingham B26 3QL, England
Phone Number:
Region: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Birmingham
#10 Luxury Hotel in Birmingham
#23 Romantic Hotel in Birmingham
#27 Family Hotel in Birmingham
#30 Business Hotel in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Birmingham Airport 4*
Number of rooms: 195
Official Description (provided by the hotel):
The Novotel Birmingham Airport is located at Birmingham International Airport, opposite Terminal 1, 20 minutes drive from the centre of Birmingham. Adjacent to the NEC and offering modern meeting rooms, this hotel is ideal for a business trip. A free SkyRail service every 90 seconds links the hotel with Birmingham International railway station and the NEC. Elements restaurant and bar with 24 hour room service. Fitness and excercise room. NCP multi storey car parks adjacent to hotel (fees apply). ... more   less 
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Also Known As:
Novotel Birmingham Airport Hotel Birmingham
Accor Birmingham Airport
Hotel Birmingham Airport
Birmingham Novotel

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