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“Excellent customer service, fantastic for late/early flights”

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Novotel Birmingham Airport
Ranked #24 of 117 Hotels in Birmingham
Certificate of Excellence
GreenLeadersBronze level
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Excellent customer service, fantastic for late/early flights”
Reviewed 18 February 2013 via mobile

Checked in at about 1.15 am after flight from Tenerife. We had got good Internet rate beforehand and checked very close to airport and it could have been no closer. Just straight over the road no further than walking from arrivals to departures or for airport parking or bus. Quick easy check in despite lateness of the hour. Room average, separate loo not great but some nice touches like work station, mp3 dock, modern design sink. It was very clean the beds were all very comfy and there were 2 separate kids beds made up and waiting for them. Got up for breakfast which was a usual hotel buffet but with slightly more choice and good quality ingredients. Sausages and orange juice can be hit or miss some places but these were excellent. There were also baguettes and smoked salmon. The breakfast customer service was outstanding. Not too overbearing as after all it was buffet, but tea and coffee delivered, you only had to ask for anything you might need. Helpful seating, interaction with kids ie what will the teddy bear have etc. It made a perfect end to our holiday and I will recommend to anyone flying in/out Birmingham.

Stayed February 2013, travelled with family
Helpful?
1 Thank SawWilts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 20 February 2013
Dear Reviewer, I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us. We look forward to seeing you soon. Kind regards Ian Dick
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 18 February 2013 via mobile

Stayed here with my husband and 19 month old son for an early flight and cannot find fault with this hotel. Staff were excellent and so friendly. Had us checked in and out in no time. The room was clean and comfortable and best of all the airport was just a stones throw away to make our journey a lot less painful than it could have been! Can't recommend it enough.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elainefletcher2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 20 February 2013
Dear Reviewer, I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us. We look forward to seeing you soon. Kind regards Ian Dick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level 5 Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 17 February 2013

Reception efficient and friendly. Room well equipped , broadband charged, no free wifi ( a short stroll to airport gives free Wifi). Bathroom good except toilet separate, cramped and did not flush properly. Good tariff found via Expedia . Breakfast and food not taken as too expensive. Could offer more and improve overall experience. Air con could have functioned better- too warm.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DaddySnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 20 February 2013
Dear Reviewer, I’m very grateful that you could take time to leave us your thoughts and write a review. I would like to thank you for your constructive comments I will share them with my team. I would like to make you aware that we are currently reviewing our internet offering to make improvments for the future. We look forward to seeing you soon. Kind regards Ian Dick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level 3 Contributor
19 reviews
12 hotel reviews
Reviewed 15 February 2013

Prebooked a one night, last minute stay due to planned late arrival at airport from a trip. Reception staff very helpful, friendly and efficient. Room nicely appointed but bed shoved up to next to shower room wall. Seperate toilet cramped and claustrophobic to use. Didn't have breakfast (pricey at about £18).

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mcjohnUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 20 February 2013
Dear Reviewer, I’m very grateful that you could take time to leave us your thoughts and write a review. I would like to thank you for your constructive comments I will share them with my team. We look forward to seeing you soon. Kind regards Ian Dick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Naas, Ireland
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 February 2013

Stayed here for 2 nights, we were attending a trade fair in NEC. This was our 3rd time staying here. The staff are very Friendly and helpful The rooms are very comfortable and spacious, and a lovely clean smell when you enter your room. The bathroom was very nice, lots of hot water and good water pressure. The toilet is in a room on it own beside the bathroom. There is also an extra door in the room that blocks out the noise from out in the corridor.
We arrived in Bimingham at 7.30am, we left our bags in the hotel until we could book in later in the day also when we were leaving, our flight was not until 8pm but we could leave our luggage there and collect later.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ClaireGre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 15 February 2013
Dear Reviewer, I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us. We look forward to seeing you soon. Kind regards Ian Dick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Birmingham Airport

Property: Novotel Birmingham Airport
Address: Birmingham International Airport | Opposite Main Terminal Building, Birmingham B26 3QL, England
Phone Number:
Region: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Birmingham
#11 Luxury Hotel in Birmingham
#23 Romantic Hotel in Birmingham
#27 Family Hotel in Birmingham
#30 Business Hotel in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Birmingham Airport 4*
Number of rooms: 195
Official Description (provided by the hotel):
The Novotel Birmingham Airport is located at Birmingham International Airport, opposite Terminal 1, 20 minutes drive from the centre of Birmingham. Adjacent to the NEC and offering modern meeting rooms, this hotel is ideal for a business trip. A free SkyRail service every 90 seconds links the hotel with Birmingham International railway station and the NEC. Elements restaurant and bar with 24 hour room service. Fitness and excercise room. NCP multi storey car parks adjacent to hotel (fees apply). ... more   less 
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Also Known As:
Novotel Birmingham Airport Hotel Birmingham
Accor Birmingham Airport
Hotel Birmingham Airport
Birmingham Novotel

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