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“Warm welcome and comfortable”

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Novotel Birmingham Airport
Ranked #25 of 117 Hotels in Birmingham
Certificate of Excellence
GreenLeadersBronze level
Shrewsbury, England, United Kingdom
Level Contributor
149 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Warm welcome and comfortable”
Reviewed 28 March 2013

I needed to be close to the airport for a 0415 check in and this hotel could not be closer. The room was comfortable, spotless and stylish. The staff that I dealt with were great, helpful and charming. I elected to upgrade to get broadband access and TV movies. This was not a brilliant choice. Partly because of the short stay but also because the broadband was pretty slow and the choice of movies limited and not that up to date. So I would stay again but I would not bother with the upgrade at its current price.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 30 March 2013
Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. In regards to the internet, i would like to make you aware that from June 2013 we will be offering free wifi in the Hotel. I look forward to seeing you again in the near future. Kind regards, Ian Dick
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Fort Erie, Canada
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 March 2013

Could not get any closer to the Birmingham Airport! Nothing else was positive. The check in clerk tried to tell me I had booked a room for three days earlier, and that I had been charged already as a "no show". I showed her my printed copy of the online receipt I had. It took twenty minutes to resolve the issue. The room was tiny. No complimentary wifi. The tub was very tall and difficult to climb into. The worst part was the bloodstained pillows that had no pillow cases.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kca_car
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 27 March 2013
I am sorry that on this occasion that you were disappointed with your stay. I treat all feedback with the utmost seriousness and I am currently investigating this matter. Please feel free to contact me on 0121 7827000 to discuss this further. Kind regards, Ian Dick
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Manchester, United Kingdom
Level Contributor
72 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 25 March 2013

Location is the hotels greatest plus. The reception staff were very welcoming, the rooms were clean comfortable and very practical. I didn't eat in the hotel preferring Frankie and Benny's in the terminal.
One strange thing was the toilet, it was separate to the bathroom in what could best be described a cupboard.

  • Stayed March 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chubbyluvdrink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 26 March 2013
Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Ian Dick
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Manchester, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 March 2013

We stayed at this hotel whilst visiting a convention at the NEC. There are no parking facilities at the hotel however there is a sort/medium stay airport car park a short walk away at a discounted cost of £16.50/24 hours. Unfortunately we arrived in the snow and there was no gritting of the footpaths leading to the car park resulting in a hazard walk with our luggage back to the car. We found the staff very unhelpful in this regard.
Wifi package was an additional extra at a cost of £19.95 per day. Although there were two computers in the lobby that allowed 20 minutes free access.
There were problems with the heating (affecting several rooms according to the receptionist) and this was reset twice, to no avail. The solution proposed was to reset the fan setting intermittently (which we did through the night - whenever woken by the cold) and to use a spare blanket!
Found it strange that the toilet was in a tiny separate room to the shower and wash basin.
It is a good location to the NEC via the monorail, however we will not be staying here again.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank S H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 26 March 2013
Thank you for your feedback. I sincerely apologize for the issues you had with the heating. We treat all of our comments with the utmost seriousness and I will personally be investigating this matter accordingly. Kind regards, Ian Dick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicestershire
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 22 March 2013

We stayed prior to a flight to Barbados to join a cruise. The hotel is very convenient for the aiport terminal. I was pleasantly surprised at the quality of the accommodation and facilities.The rooms were very clean and comfortable. The bar and restaurant area, whilst a little sterile were perfectly adequate. Very reasonably priced, and good value for money.

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank jm2462
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 26 March 2013
Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Ian Dick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yorkshire Dales National Park, United Kingdom
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 March 2013

Excellent location for air, rail and road network and for the NEC. The hotel was really clean and the facilities were good. The excellent service and friendly, welcoming staff were what made the difference between a good hotel stay and a great experience. All the staff including reception, housekeeping and front house were really helpful and friendly and without exception prepared to go the extra mile to make the stay as easy and comfortable as possible.

  • Stayed March 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank speedyranger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 19 March 2013
Dear Reviewer, I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us. We look forward to seeing you soon. Kind regards Ian Dick
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Neath, United Kingdom
Level Contributor
53 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 18 March 2013

we travelled to Australia & back over the Dec Jan period 2012/13 ,the return flight was hard & made all the more long by the sadness of family left behind,on arrival the weather was snowing & very cold, the sight of this hotel just outside the airport doors was very welcome,It was a relief to get inside ,it was warm & so was the reception from the staff,we were quickly delivered to a very clean comfy room,the breakfast the following morning was excellent,the staff very helpful . highly recommended.

  • Stayed January 2013, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 97carole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 19 March 2013
Dear Reviewer, I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us. We look forward to seeing you soon. Kind regards Ian Dick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Birmingham Airport

Property: Novotel Birmingham Airport
Address: Birmingham International Airport | Opposite Main Terminal Building, Birmingham B26 3QL, England
Phone Number:
Region: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Birmingham
#11 Luxury Hotel in Birmingham
#23 Romantic Hotel in Birmingham
#27 Family Hotel in Birmingham
#30 Business Hotel in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Birmingham Airport 4*
Number of rooms: 195
Official Description (provided by the hotel):
The Novotel Birmingham Airport is located at Birmingham International Airport, opposite Terminal 1, 20 minutes drive from the centre of Birmingham. Adjacent to the NEC and offering modern meeting rooms, this hotel is ideal for a business trip. A free SkyRail service every 90 seconds links the hotel with Birmingham International railway station and the NEC. Elements restaurant and bar with 24 hour room service. Fitness and excercise room. NCP multi storey car parks adjacent to hotel (fees apply). ... more   less 
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Also Known As:
Novotel Birmingham Airport Hotel Birmingham
Accor Birmingham Airport
Hotel Birmingham Airport
Birmingham Novotel

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