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“Continued Excellence”

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Novotel Birmingham Airport
Ranked #22 of 118 Hotels in Birmingham
GreenLeadersBronze level
Dungannon
Level Contributor
142 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
“Continued Excellence”
5 of 5 bubbles Reviewed 28 September 2013

This was one of a number of times i have stayed here, and received my usual friendly welcome at check in, where i was also offered a glass of cool water after a delayed flight.

On this occasion i had an executive room. One of the pleasing aspects of this was that it comes with its own Nespresso Coffee Machine - the one with the little pods, so the in-room coffee was delicious.

The other benefits of the executive room option include slippers and bathrobes, complimentary wifi, water and a wider range of toiletries.

The sleep quality is excellent as the windows are all double glazed x 4 so there is no aircraft or train noise, and an additional inside door cuts off the door from the corridor to the room.

Breakfast was again of a high quality in terms of presentation and cost.

I continue to be impressed with this hotel and look forward to my next stay.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tamnamore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 30 September 2013
Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Ian Dick
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2,266 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (273)
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Haverfordwest
Level Contributor
43 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 26 September 2013

Only stayed here one night on our way back from a holiday in Majorca. Time of return flight made it impracticable to drive back to West Wales that night as we are all senior citizens. Our flight was delayed in Palma due to a technical fault with the aircraft. Three hours late and a further delay reclaiming our baggage meant we did not make the Novotel until close to midnight. Nevertheless the duty bar manager, Edward, without batting an eyelid, found us hot food and served us himself with good humour and concern. Full marks. The next morning the restaurant manager at breakfast gave me spot on directions for recovering my car and later helped me load it. Above and beyond the call of duty I feel. The hotel is a typical business hotel. It serves it's purpose but there is nothing exceptional about it except for the staff attitude which is superb. Oh yes, contrary to expectations the breakfast was actually very good.

Room Tip: An airport hotel. Does it matter?
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  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KenLittleHaven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 27 September 2013
Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Ian Dick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 25 September 2013

Very well placed for the airport. Clean and fairly comfortable. Service not impressive.
My wife and I got to the hotel at 23.30 after a long flight. We had booked some months earlier but the not too friendly receptionist took some time finding us a room. He offered no reason or comment for the delay. It turned out to be the quality room which we had booked but with a sofa/divan double bed also fully laid out for a couple of children and taking up half of an already small room. The main queen bed was comfortable and we were too tired to bother with trying to change rooms as we were only staying for the one night.
Probably too short a stay to judge the hotel fairly but the service we received left a lot to be desired.

Room Tip: Arrive early if possible to make sure your room is what you have paid for.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank leo186356
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 27 September 2013
Thank you for your feedback. Please accept my sincere apologies for the delay with your check in and the room set up. We treat all of our comments with the utmost seriousness and I will be investigating this matter accordingly. Kind regards, Ian Dick
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Nottingham, United Kingdom
Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 24 September 2013

The Novotel is ideally situated for Birmingham airport , just across the road from arrivals and departures.
The Hotel rooms are spacious ,comfortable and very clean and unusually for a airport hotel , very quiet.
The reception staff are very friendly and knowledgeable and the hotel operates a 24 hour bar , although the bar staff didn,t appear to be very interested when we were their ,and we were kept waiting quite a while to be served ,although their was only one other person at the bar.
They only seemed to burst into actio when the manager appeared.
The restaurant was very pleasant although we thought it was a bit expensive for what we got , and a better deal can be purchased at The Dragonfly, a Wetherspoons pub just across the road in the airport.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Puggy271152
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 26 September 2013
Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. Kind regards, Ian Dick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
nottingham
Level Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 22 September 2013

This hotel is excellently located to departures. Car park 3 was next to hotel but would strongly recommend Pre booking as they were busy. Check in outside hotel was good with small pull in to off load cases. Would advise a look at google before setting off just to familiarise with access, easy to overshoot car park 3. Room was very good, comfortable lounge bar area. We had a wander around airport terminal where there was more choice of places to eat. Would recommend Novotel but research online for good deals! We found one on booking.com.

Room Tip: Pre book room and parking 3 online.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cjb4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 23 September 2013
Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Ian Dick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangor, Northern Ireland, United Kingdom
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 20 September 2013

We stayed here when at the NEC and then for a flight to Rome. Great location, good food although you can also eat in the airport as there are some good choices. Good rooms, clean and a good size. We will always stay here now if in Birmingham.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sonya A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 23 September 2013
Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Ian Dick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Birmingham Airport

Property: Novotel Birmingham Airport
Address: Birmingham International Airport | Opposite Main Terminal Building, Birmingham B26 3QL, England
Phone Number:
Region: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Birmingham
#10 Luxury Hotel in Birmingham
#23 Romantic Hotel in Birmingham
#27 Family Hotel in Birmingham
#30 Business Hotel in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Birmingham Airport 4*
Number of rooms: 195
Official Description (provided by the hotel):
The Novotel Birmingham Airport is located at Birmingham International Airport, opposite Terminal 1, 20 minutes drive from the centre of Birmingham. Adjacent to the NEC and offering modern meeting rooms, this hotel is ideal for a business trip. A free SkyRail service every 90 seconds links the hotel with Birmingham International railway station and the NEC. Elements restaurant and bar with 24 hour room service. Fitness and excercise room. NCP multi storey car parks adjacent to hotel (fees apply). ... more   less 
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Also Known As:
Novotel Birmingham Airport Hotel Birmingham
Accor Birmingham Airport
Hotel Birmingham Airport
Birmingham Novotel

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