I made my booking online...of course...via an agency for 15 days parking for 1 vehicle and 2 rooms on return to the UK.
I rang the hotel on the morning I was due to drop off the car, to discuss parking arrangements and told there was no parking at the hotel but at a nearby long-stay car park. That was ok with me until I was told parking was not included in my booking. After several phone calls back and forth to the hotel I had no option but to turn up later and discuss it at the desk...I did not have a cancellation option.
Don't get me wrong this MIGHT not have been their fault at this point. But I am annoyed that the problem has been handled so poorly and has been dismissed through a system of smoke and mirrors. It's probably correct to say I was left to resolve the matter myself with Expedia. Even though Expedia had made the booking with the hotel I had not made the booking with Expedia but I now know agencies pass bookings on and mine had landed with Expedia. Novotel connected me to an Expedia customer in Greece who told me Expedia did not have any responsibility to tell me the truth about this booking and asked me if I understood how busy they were everyday. They were too busy to help me....WHAT??
All in all, a bad tale from start to finish....except I haven't finished.
I left the car in the long term car park and exchanged a few emails whilst away with my online booking agent who confirmed parking was part of my deal and that they had been in touch with Novotel to confirm this. AT LAST, some sanity I thought. Well done everyone for getting together and putting the customer 1st......until today when I see Novotel has charged my credit card for parking and didn't mention it to me.
The guy who checked me in, told me I should have booked direct with the hotel....that was his level of customer care. It is disgraceful that Novotel seem unconcerned and ill equipped when things go wrong.
A NOTE TO NOVOTEL....CONTACT NOW...PLEASE!
- Official Description (provided by the hotel):
- The Novotel Birmingham Airport is located at Birmingham International Airport, opposite Terminal 1, 20 minutes drive from the centre of Birmingham. Adjacent to the NEC and offering modern meeting rooms, this hotel is ideal for a business trip. A free SkyRail service every 90 seconds links the hotel with Birmingham International railway station and the NEC. Elements restaurant and bar with 24 hour room service. Fitness and excercise room. NCP multi storey car parks adjacent to hotel (fees apply). ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, ACCOR, Ebookers, Superbreak UK, Priceline, Odigeo, Lastminute, Traveltool, S.L.U., Cancelon and HotelQuickly so you can book your Novotel Birmingham Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Novotel Birmingham Airport Hotel Birmingham
- Accor Birmingham Airport
- Hotel Birmingham Airport
- Birmingham Novotel